A 'soft' approach to TLM requirements capture to support through-life management

Authors: Dogan, H., Henshaw, M. and Urwin, E.

Volume: 5914 LNAI

Pages: 458-469

ISBN: 9783642104879

DOI: 10.1007/978-3-642-10488-6_44

Abstract:

Loughborough University and BAE Systems are sponsoring a research programme to develop an enterprise Knowledge Management system for Through Life Management (TLM) in support of Through Life Capability Management (TLCM). This paper summarises the finding of a requirements analysis case study which captured, analysed and synthesised the key stakeholder requirements for this Knowledge Management research within the aerospace and defence industry. This study consists of two approaches; (1) an Interactive Management (IM) workshop and (2) semi-structured interviews with the Subject Matter Experts (SMEs). Three of the group methodologies used in the Interactive Management workshop were Idea-Writing, Nominal Group Technique and Interpretive Structural Modelling. Soft systems rich pictures were also constructed by the SMEs to provide a diagrammatic representation of the systematic but non-judgmental understanding of the problem situation. The difficulties and benefits of adopting this 'soft' approach and future research plans are also discussed here. © 2009 Springer-Verlag Berlin Heidelberg.

Source: Scopus