On the delivery of recommendations in social software: A user’s perspective
Authors: Jiang, N. and Ali, R.
Journal: Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume: 8742
Pages: 275-282
eISSN: 1611-3349
ISSN: 0302-9743
DOI: 10.1007/978-3-662-44811-3_19
Abstract:Recommendation is a popular feature of social software. Recommendations could be made by the software autonomously or by social contacts who are often aided by the software on what to recommend. A great deal of emphasis in the literature has been given to the algorithmic solution to infer relevant and interesting recommendations. Yet, the delivery method of recommendation is still a widely unexplored research topic. This paper advocates that the success in deducing recommendations is not the sole factor for “recommendees” to consider. Users have their own requirements on the way a recommendation is made and delivered. Failure in meeting user expectations would often lead to the rejection of the recommendations as well as the violation of user experience. In this paper, we conduct an empirical research to explore such user’s perspective. We start with qualitative phase, based on interviews, and confirm and enhance the results in a quantitative phase through surveying a large sample of users. We report on the results and conclude with a set of guidelines on how recommendations delivery should be designed from a user’s perspective.
https://eprints.bournemouth.ac.uk/21900/
Source: Scopus
On the Delivery of Recommendations in Social Software: A User's Perspective
Authors: Jiang, N. and Ali, R.
Journal: HUMAN-CENTERED SOFTWARE ENGINEERING, HCSE 2014
Volume: 8742
Pages: 275-282
eISSN: 1611-3349
ISBN: 978-3-662-44810-6
ISSN: 0302-9743
https://eprints.bournemouth.ac.uk/21900/
Source: Web of Science (Lite)
On the Delivery of Recommendations in Social Software: a User's Perspective
Authors: Jiang, N. and Ali, R.
Conference: The 5th International Conference on Human-Centred Software Engineering
Dates: 16-18 September 2014
ISBN: 978-3-662-44810-6
DOI: 10.1007/978-3-662-44811-3_19
https://eprints.bournemouth.ac.uk/21900/
Source: Manual
Preferred by: Nan Jiang
On the Delivery of Recommendations in Social Software: a User's Perspective
Authors: Jiang, N. and Ali, R.
Editors: Sauer, S., Bogdan, C., Forbrig, P., Bernhaupt, R. and Winckler, M.
Conference: Human-Centered Software Engineering 5th IFIP WG 13.2 International Conference
Publisher: Springer
ISBN: 978-3-662-44810-6
Abstract:Recommendation is a popular feature of social software. Recommendations could be made by the software autonomously or by social contacts who are often aided by the software on what to recommend. A great deal of emphasis in the literature has been given to the algorithmic solution to infer relevant and interesting recommendations. Yet, the delivery method of recommendation is still a widely unexplored research topic. This paper advocates that the success in deducing recommendations is not the sole factor for “recommendees” to consider. Users have their own requirements on the way a recommendation is made and delivered. Failure in meeting user expectations would often lead to the rejection of the recommendations as well as the violation of user experience. In this paper, we conduct an empirical research to explore such user’s perspective. We start with qualitative phase, based on interviews, and confirm and enhance the results in a quantitative phase through surveying a large sample of users. We report on the results and conclude with a set of guidelines on how recommendations delivery should be designed from a user’s perspective.
https://eprints.bournemouth.ac.uk/21900/
http://www.springer.com/gp/book/9783662448106
Source: BURO EPrints