Gamified Culture-aware Feedback Acquisition

This source preferred by Raian Ali and Nan Jiang

Authors: Almaliki, M., Jiang, N., Ali, R. and Dalpiaz, F.

http://eprints.bournemouth.ac.uk/21898/

Start date: 8 December 2014

This data was imported from Scopus:

Authors: Almaliki, M., Jiang, N., Ali, R. and Dalpiaz, F.

http://eprints.bournemouth.ac.uk/21898/

Journal: Proceedings - 2014 IEEE/ACM 7th International Conference on Utility and Cloud Computing, UCC 2014

Pages: 624-625

ISBN: 9781479978816

DOI: 10.1109/UCC.2014.99

© 2014 IEEE. User feedback is crucial to improve software quality. For example, it can be used to identify missing features and clarify user trends and preferences for future improvement. However, obtaining user feedback is not a 'one-off' process which requires that developers need to gather user feedback in an on-going approach. The problem lies here: the majority of users are generally lack motivation and interest in providing feedback, especially in a constant and frequent style. Moreover, studies have noted that the cultural difference also plays a key role in software designs which will affect how users would like to feedback requests to be designed. In this paper, we advocate that gamification is a powerful technique to maximize users' motivation and change their reaction to feedback requests. We conducted an empirical study and identified some key differences between Western and Middle Eastern users on what motivated them to provide feedback and what could have an influence on the feedback they gave. This also makes the case for the need for a culture-aware gamification in the context of feedback acquisition process.

This data was imported from Scopus:

Authors: Almaliki, M., Jiang, N., Ali, R. and Dalpiaz, F.

http://eprints.bournemouth.ac.uk/21898/

Journal: Proceedings - 2014 IEEE/ACM 7th International Conference on Utility and Cloud Computing, UCC 2014

Pages: 624-625

ISBN: 9781479978816

DOI: 10.1109/UCC.2014.99

© 2014 IEEE.User feedback is crucial to improve software quality. For example, it can be used to identify missing features and clarify user trends and preferences for future improvement. However, obtaining user feedback is not a 'one-off' process which requires that developers need to gather user feedback in an on-going approach. The problem lies here: the majority of users are generally lack motivation and interest in providing feedback, especially in a constant and frequent style. Moreover, studies have noted that the cultural difference also plays a key role in software designs which will affect how users would like to feedback requests to be designed. In this paper, we advocate that gamification is a powerful technique to maximize users' motivation and change their reaction to feedback requests. We conducted an empirical study and identified some key differences between Western and Middle Eastern users on what motivated them to provide feedback and what could have an influence on the feedback they gave. This also makes the case for the need for a culture-aware gamification in the context of feedback acquisition process.

This data was imported from Web of Science (Lite):

Authors: Almaliki, M., Jiang, N., Ali, R., Dalpiaz, F. and IEEE

http://eprints.bournemouth.ac.uk/21898/

Journal: 2014 IEEE/ACM 7TH INTERNATIONAL CONFERENCE ON UTILITY AND CLOUD COMPUTING (UCC)

Pages: 624-625

ISSN: 2373-6860

The data on this page was last updated at 04:46 on November 24, 2017.