The development of a nationwide central booking service for abortion

Authors: Rowlands, S.

Journal: European Journal of Contraception and Reproductive Health Care

Volume: 11

Issue: 3

Pages: 210-214

eISSN: 1473-0782

ISSN: 1362-5187

DOI: 10.1080/13625180600621575

Abstract:

Background: Central booking services have been proven to facilitate access to abortion services. This in turn should reduce morbidity and mortality. City-wide models have previously been described. A nationwide central booking service has been developed in the UK. Development: A nationwide central booking service was introduced in 1993. Initially a manual booking system was used. In 1996 the appointment system was computerised. Output: More than a quarter of a million calls are now received each year. The highest demand weekday is a Monday. The volume of calls peaks at mid-morning. There is a sustained rise in calls from the second week in January through to mid-February, peaking in the fifth week of the year. More than a quarter of calls originate from mobile phones. Conclusions: The computerised central booking service has radically improved the efficiency of the organisation. Waiting times can be actively managed using data from the system. © 2006 European Society of Contraception.

Source: Scopus

The development of a nationwide central booking service for abortion.

Authors: Rowlands, S.

Journal: Eur J Contracept Reprod Health Care

Volume: 11

Issue: 3

Pages: 210-214

ISSN: 1362-5187

DOI: 10.1080/13625180600621575

Abstract:

BACKGROUND: Central booking services have been proven to facilitate access to abortion services. This in turn should reduce morbidity and mortality. City-wide models have previously been described. A nationwide central booking service has been developed in the UK. DEVELOPMENT: A nationwide central booking service was introduced in 1993. Initially a manual booking system was used. In 1996 the appointment system was computerised. OUTPUT: More than a quarter of a million calls are now received each year. The highest demand weekday is a Monday. The volume of calls peaks at mid-morning. There is a sustained rise in calls from the second week in January through to mid-February, peaking in the fifth week of the year. More than a quarter of calls originate from mobile phones. CONCLUSIONS: The computerised central booking service has radically improved the efficiency of the organisation. Waiting times can be actively managed using data from the system.

Source: PubMed

Preferred by: Sam Rowlands

The development of a nationwide central booking service for abortion

Authors: Rowlands, S.

Journal: EUROPEAN JOURNAL OF CONTRACEPTION AND REPRODUCTIVE HEALTH CARE

Volume: 11

Issue: 3

Pages: 210-214

ISSN: 1362-5187

DOI: 10.1080/13625180600621575

Source: Web of Science (Lite)

The development of a nationwide central booking service for abortion.

Authors: Rowlands, S.

Journal: The European journal of contraception & reproductive health care : the official journal of the European Society of Contraception

Volume: 11

Issue: 3

Pages: 210-214

eISSN: 1473-0782

ISSN: 1362-5187

DOI: 10.1080/13625180600621575

Abstract:

Background

Central booking services have been proven to facilitate access to abortion services. This in turn should reduce morbidity and mortality. City-wide models have previously been described. A nationwide central booking service has been developed in the UK.

Development

A nationwide central booking service was introduced in 1993. Initially a manual booking system was used. In 1996 the appointment system was computerised.

Output

More than a quarter of a million calls are now received each year. The highest demand weekday is a Monday. The volume of calls peaks at mid-morning. There is a sustained rise in calls from the second week in January through to mid-February, peaking in the fifth week of the year. More than a quarter of calls originate from mobile phones.

Conclusions

The computerised central booking service has radically improved the efficiency of the organisation. Waiting times can be actively managed using data from the system.

Source: Europe PubMed Central