Keeping informed during times of economic downturn: The trusted amateur as a preferred source of financial information

Authors: Hean, S., Worswick, L., Fenge, L.A., Wilkinson, C. and Fearnley, S.

Journal: Public Money and Management

Volume: 33

Issue: 1

Pages: 23-30

eISSN: 1467-9302

ISSN: 0954-0962

DOI: 10.1080/09540962.2013.744891

Abstract:

Service providers need to understand financial capability from the perspective of the older client, in order to deliver services best suited for this age group. This article explores how older people perceive one dimension of their financial capability-their ability to stay financially informed. Older people were found to be accessing less traditional sources of financial information: they are either selfreliant for information, researching on the internet or using the media, or they tap into existing sources of social capital found within their social networks. Trusted public and voluntary sector service providers are preferred information resources over and above professionals in financial services. These findings suggest financial services need to build trust and/or form partnerships with other trusted voluntary or public sector services. © 2013 Copyright CIPFA.

Source: Scopus

Keeping informed during times of economic downturn: the trusted amateur as a preferred source of financial information

Authors: Hean, S., Worswick, L., Fenge, L., Wilkinson, C. and Fearnley, S.

Journal: PUBLIC MONEY & MANAGEMENT

Volume: 33

Issue: 1

Pages: 23-30

eISSN: 1467-9302

ISSN: 0954-0962

DOI: 10.1080/09540962.2013.744891

Source: Web of Science (Lite)

Keeping informed during times of economic down turn: the trusted amateur as a preferred source of financial information

Authors: Hean, S., Fenge, L.-A., Worswick, L., Wilkinson, C. and Fearnley, S.

Journal: Public Money and Management

ISSN: 0954-0962

Abstract:

Service providers need to understand financial capability from the perspective of the older client, in order to tailor services best suited for this age group. This paper explores how older people perceive one dimension of their financial capability, namely their ability to stay financially informed. Interviews (n=28) with older people showed older people to be accessing less traditional sources of financial information: they are either self-reliant for information, researching on the internet or using the media, or they tap into existing sources of social capital found within their social networks. Trusted public and voluntary sector service providers are preferred information resources over and above professionals in financial services. These findings suggest financial services need to build their trustworthiness in the eyes of their older clients and or form partnerships with other trusted voluntary or public sector services.

Source: Manual

Preferred by: Lee-Ann Fenge