Utility, caller, and patient profile of a novel chemotherapy telephone helpline service within a regional cancer centre in Northern Ireland

Authors: Reid, J. and Porter, S.

Journal: Cancer Nursing

Volume: 34

Issue: 3

ISSN: 0162-220X

DOI: 10.1097/NCC.0b013e318204c53c

Abstract:

Background: The telephone is an accepted and useful means of communication for the management of patient care. The Chemotherapy Telephone Helpline (CTH) service, located in a large inner-city Trust within the United Kingdom, is a unique nurse-led service within Northern Ireland. Objective: The objective of the study was to investigate the utility, caller, and patient profile of a novel CTH. Methods: This was a retrospective study of telephone contacts during 2007 to the CTH. Calls were categorized by caller and patient characteristics, reason for call, and subsequent action. Results: A total of 7498 calls were made to the CTH during 2007. Of these, 25.6% occurred outside 8AM-4PM. Callers included patients (45.8%), lay carers (31%), and health care professionals (20.5%); 35.2% of calls concerned patients with polysymptomatic problems; 36.8% of calls led directly to patients being medically assessed. Conclusions: The utility of the CTH service confirms the need of this nurse-led service. This service facilitates access to specialist advice and support for patients, their families, and allied health care professionals. Implications For Practice: The international significance of these findings for practice includes its demonstration of the multifaceted symptom experience of patients receiving chemotherapy and highlights the importance of rapid access to specialist cancer services for patients and their lay and professional carers. In addition, it demonstrates the capacity of helplines to identify gaps in professional skills and training. Copyright © 2011 Lippincott Williams & Wilkins.

Source: Scopus

Utility, caller, and patient profile of a novel Chemotherapy Telephone Helpline service within a regional cancer centre in Northern Ireland.

Authors: Reid, J. and Porter, S.

Journal: Cancer Nurs

Volume: 34

Issue: 3

Pages: E27-E32

eISSN: 1538-9804

DOI: 10.1097/NCC.0b013e318204c53c

Abstract:

BACKGROUND: The telephone is an accepted and useful means of communication for the management of patient care. The Chemotherapy Telephone Helpline (CTH) service, located in a large inner-city Trust within the United Kingdom, is a unique nurse-led service within Northern Ireland. OBJECTIVE: The objective of the study was to investigate the utility, caller, and patient profile of a novel CTH. METHODS: This was a retrospective study of telephone contacts during 2007 to the CTH. Calls were categorized by caller and patient characteristics, reason for call, and subsequent action. RESULTS: A total of 7498 calls were made to the CTH during 2007. Of these, 25.6% occurred outside 8AM-4PM. Callers included patients (45.8%), lay carers (31%), and health care professionals (20.5%); 35.2% of calls concerned patients with polysymptomatic problems; 36.8% of calls led directly to patients being medically assessed. CONCLUSIONS: The utility of the CTH service confirms the need of this nurse-led service. This service facilitates access to specialist advice and support for patients, their families, and allied health care professionals. IMPLICATIONS FOR PRACTICE: The international significance of these findings for practice includes its demonstration of the multifaceted symptom experience of patients receiving chemotherapy and highlights the importance of rapid access to specialist cancer services for patients and their lay and professional carers. In addition, it demonstrates the capacity of helplines to identify gaps in professional skills and training.

Source: PubMed

Utility, caller, and patient profile of a novel chemotherapy telephone helpline service within a regional cancer centre in Northern Ireland

Authors: Reid, J. and Porter, S.

Journal: Cancer Nursing

Volume: 34

Issue: 3

DOI: 10.1097/NCC.0b013e318204c53c

Source: Manual

Utility, caller, and patient profile of a novel Chemotherapy Telephone Helpline service within a regional cancer centre in Northern Ireland.

Authors: Reid, J. and Porter, S.

Journal: Cancer nursing

Volume: 34

Issue: 3

Pages: E27-E32

eISSN: 1538-9804

ISSN: 0162-220X

DOI: 10.1097/ncc.0b013e318204c53c

Abstract:

Background

The telephone is an accepted and useful means of communication for the management of patient care. The Chemotherapy Telephone Helpline (CTH) service, located in a large inner-city Trust within the United Kingdom, is a unique nurse-led service within Northern Ireland.

Objective

The objective of the study was to investigate the utility, caller, and patient profile of a novel CTH.

Methods

This was a retrospective study of telephone contacts during 2007 to the CTH. Calls were categorized by caller and patient characteristics, reason for call, and subsequent action.

Results

A total of 7498 calls were made to the CTH during 2007. Of these, 25.6% occurred outside 8AM-4PM. Callers included patients (45.8%), lay carers (31%), and health care professionals (20.5%); 35.2% of calls concerned patients with polysymptomatic problems; 36.8% of calls led directly to patients being medically assessed.

Conclusions

The utility of the CTH service confirms the need of this nurse-led service. This service facilitates access to specialist advice and support for patients, their families, and allied health care professionals.

Implications for practice

The international significance of these findings for practice includes its demonstration of the multifaceted symptom experience of patients receiving chemotherapy and highlights the importance of rapid access to specialist cancer services for patients and their lay and professional carers. In addition, it demonstrates the capacity of helplines to identify gaps in professional skills and training.

Source: Europe PubMed Central