Total quality management and tourism and hospitality education
Authors: Sripun, M. and Ladkin, A.
Journal: Journal of Quality Assurance in Hospitality and Tourism
Volume: 2
Issue: 1-2
Pages: 89-103
eISSN: 1528-0098
ISSN: 1528-008X
DOI: 10.1300/J162v02n01_06
Abstract:This paper examines the application of quality management concepts in relation to the provision of tourism and hospitality education, with a specific focus on Thailand. The key quality concepts, namely quality control, quality assurance, quality audit and “Total Quality Management” (TQM) are identified, and the applications of these concepts in the provision of tourism and hospitality education are discussed. The paper explores three main themes. The first is to examine how quality issues have been applied to tourism and hospitality education. Second, the paper outlines the concepts of quality management, which represent the key element of a TQM strategy to implement conformance to standards and quality improvement. The third theme discusses the specific case of Thailand, drawing on research in its early stages which examines quality management in tourism and hospitality education in Thailand. An outline of the nature of tourism and hospitality education in Thailand is provided, followed by a synopsis of the significant challenges facing Thai tourism and hospitality education. A procedure for examining quality in tourism and hospitality education in Thailand is proposed. © 2001 by The Haworth Press, Inc. All rights reserved.
Source: Scopus
Total quality management and tourism and hospitality education: the case of Thailand
Authors: Sripun, M. and Ladkin, A.
Journal: Journal of Quality Assurance in Hospitality and Tourism
Volume: 2
Pages: 89-103
ISSN: 1528-008X
DOI: 10.1300/J162v02n01_06
Abstract:This paper examines the application of quality management concepts in relation to the provision of tourism and hospitality education, with a specific focus on Thailand. The key quality concepts, namely quality control, quality assurance, quality audit and “Total Quality Management” (TQM) are identified, and the applications of these concepts in the provision of tourism and hospitality education are discussed. The paper explores three main themes. The first is to examine how quality issues have been applied to tourism and hospitality education. Second, the paper outlines the concepts of quality management, which represent the key element of aTQMstrategy to implement conformance to standards and quality improvement. The third theme discusses the specific case of Thailand, drawing on research in its early stages which examines quality management in tourism and hospitality education in Thailand. An outline of the nature of tourism and hospitality education in Thailand is provided, followed by a synopsis of the significant challenges facing Thai tourism and hospitality education. A procedure for examining quality in tourism and hospitality education in Thailand is proposed.
http://haworthpress.com/store/ArticleAbstract.asp?ID=13186
Source: Manual
Preferred by: Adele Ladkin