Calm ICT design in hotels: A critical review of applications and implications
Authors: Stankov, U., Filimonau, V. and Slivar, I.
Journal: International Journal of Hospitality Management
Volume: 82
Pages: 298-307
ISSN: 0278-4319
DOI: 10.1016/j.ijhm.2018.10.012
Abstract:There has recently been a call for revisiting the effect of ICT on guest experience in hotels. This is because the ICT solutions can act not only as enhancers of hotel guest experience, but also as its inhibitors. In response to this call, the notion of calm ICT design has been introduced. Calm ICT design describes the ICT solutions that are used only when and if required, thus not calling user's attention at all times. Although this concept is highly relevant to the hospitality industry, it has never been systematically considered within. This paper conceptualizes calm ICT design for application in the hospitality context. To this end, it analyzes the ICT solutions that are currently employed by hospitality businesses from the calm ICT design perspective; discusses how the opportunities offered by calm ICT design can be better capitalized upon by hospitality managers; and outlines directions for future research.
https://eprints.bournemouth.ac.uk/31396/
Source: Scopus
Calm ICT design in hotels: A critical review of applications and implications
Authors: Stankov, U., Filimonau, V. and Slivar, I.
Journal: INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT
Volume: 82
Pages: 298-307
eISSN: 1873-4693
ISSN: 0278-4319
DOI: 10.1016/j.ijhm.2018.10.012
https://eprints.bournemouth.ac.uk/31396/
Source: Web of Science (Lite)
Calm ICT design in hotels: A critical review of applications and implications
Authors: Stankov, U., Filimonau, V. and Slivar, I.
Journal: International journal of hospitality management
Publisher: Elsevier
ISSN: 0278-4319
https://eprints.bournemouth.ac.uk/31396/
Source: Manual
Calm ICT design in hotels: A critical review of applications and implications
Authors: Stankov, U., Filimonau, V. and Slivar, I.
Journal: International journal of hospitality management
Volume: 82
Issue: September
Pages: 298-307
ISSN: 0278-4319
Abstract:There has recently been a call for revisiting the effect of ICT on guest experience in hotels. This is because ICT solutions can act not only as enhancers of hotel guest experience, but also as its inhibitors. In response to this call, the notion of calm ICT design has recently been introduced. Calm ICT design describes the ICT solutions that are used only when and if required, thus not calling user’s attention at all times. Although this concept is highly relevant to the hospitality industry, it has never been systematically considered within. This paper conceptualizes calm ICT design for application in the hospitality context. To this end, it analyzes the ICT solutions that are currently employed by hospitality businesses from the calm ICT design perspective; discusses how the opportunities offered by calm ICT design can be better capitalized upon by hospitality managers; and outlines directions for future research.
https://eprints.bournemouth.ac.uk/31396/
Source: BURO EPrints