The ecosystem of disability inclusion in hospitality and tourism organisations An integrative review and research agenda

Authors: Jamin, A.B., Gbadamosi, G. and Stoyanova-Bozhkova, S.

Journal: International Journal of Contemporary Hospitality Management

Volume: 36

Issue: 13

Pages: 38-56

Publisher: Emerald

ISSN: 0959-6119

DOI: 10.1108/IJCHM-05-2023-0581

Abstract:

Purpose – This paper reviews the literature on disability inclusion (DI) in supply and demand chains of hospitality and tourism (H&T) organisations. Disability support and interventions within H&T organisations were assessed, and gaps were identified to recommend H&T scholars' and practitioners' knowledge of DI from new perspectives.

Design/methodology/approach – We provide an integrative review (IR) of the published evidence on DI in H&T organisations. We used high-ranking H&T journals from the Scopus and Web of Science databases between 2001 and 2023. 101 empirical papers met the criteria for the review analysis.

Findings – DI focuses heavily on customer disabilities, with scant research on DI in H&T employment. The review emphasises the critical need for empirical research into the varied disability employment ecosystem within H&T organisations, focusing on social integration for inclusive workplaces.

Originality – This study contributes to the H&T literature, which previously overlooked the disability context in diversity. The research offers strategies for creating inclusive environments in the H&T industry for disabled consumers and producers.

https://eprints.bournemouth.ac.uk/39426/

https://www.emerald.com/insight/content/doi/10.1108/IJCHM-05-2023-0581/full/html

Source: Manual