Eliciting and visualising trust expectations using persona trust characteristics and goal models.
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Authors: Faily, S. and Fléchais, I.
Journal: 6th International Workshop on Social Software Engineering, SSE 2014 - Proceedings
Copyright 2014 ACM. Developers and users rely on trust to simplify complexity when building and using software. Unfortunately, the invisibility of trust and the richness of a system's context of use means that factors inuencing trust are difficult to see, and assessing its implications before a system is built is complex and time-consuming. This paper presents an approach for eliciting and visualising differences between trust expectations using persona cases, goal models, and complementary tool support. We evaluate our approach by using it to identify misplaced trust expectations in a software infrastructure by its users and application developers.