Improving human-reviews interaction: A study of the role, use, and place of online reviews
Authors: Iacob, C. and Faily, S.
Journal: Proceedings of the 30th International BCS Human Computer Interaction Conference, HCI 2016
Volume: 2016-July
DOI: 10.14236/ewic/HCI2016.21
Abstract:The use and benefits of online reviews are undeniable, yet the interaction means available for buyers when consulting reviews remain limited. This study aims to provide a better understanding of the role and use of online reviews, presenting a set of design ideas for designing user interfaces that better support online buyers in consulting reviews. Drawing on interviews with active online review users, we describe the main role reviews play in their purchase decisions online and offline, the strategies they use for making sense of the ever growing number of reviews, and the characteristics they associate with a usable online review. We present the relevant characteristics of a reviewer’s portrait, and identify the role online reviews play in the broader landscape of e-commerce together with other similar tools such as forums or product specifications.
https://eprints.bournemouth.ac.uk/23750/
Source: Scopus
Improving Human-Reviews Interaction: A Study of the Role, Use, and Place of Online Reviews
Authors: Iacob, C. and Faily, S.
Conference: 30th British HCI Group Annual Conference on People and Computers: Fusion
Dates: 11-15 July 2016
Abstract:The use and benefits of online reviews are undeniable, yet the interaction means available for buyers when consulting reviews remain limited. This study aims to provide a better understanding of the role and use of online reviews, presenting a set of design ideas for designing user interfaces that better support online buyers in consulting reviews. Drawing on interviews with active online review users, we describe the main role reviews play in their purchase decisions online and offline, the strategies they use for making sense of the ever growing number of reviews, and the characteristics they associate with a usable online review. We present the relevant characteristics of a reviewer's portrait, and identify the role online reviews play in the broader landscape of e-commerce together with other similar tools such as forums or product specifications.
https://eprints.bournemouth.ac.uk/23750/
Source: Manual
Improving Human-Reviews Interaction: A Study of the Role, Use, and Place of Online Reviews.
Authors: Iacob, C. and Faily, S.
Editors: Jiang, N., Dogan, H. and Taylor, J.
Journal: BCS HCI
Publisher: BCS
https://eprints.bournemouth.ac.uk/23750/
http://ewic.bcs.org/category/18954
Source: DBLP
Improving Human-Reviews Interaction: A Study of the Role, Use, and Place of Online Reviews
Authors: Iacob, C. and Faily, S.
Conference: British HCI 2016: The 30th British Human Computer Interaction Conference
Abstract:The use and benefits of online reviews are undeniable, yet the interaction means available for buyers when consulting reviews remain limited. This study aims to provide a better understanding of the role and use of online reviews, presenting a set of design ideas for designing user interfaces that better support online buyers in consulting reviews. Drawing on interviews with active online review users, we describe the main role reviews play in their purchase decisions online and offline, the strategies they use for making sense of the ever growing number of reviews, and the characteristics they associate with a usable online review. We present the relevant characteristics of a reviewer's portrait, and identify the role online reviews play in the broader landscape of e-commerce together with other similar tools such as forums or product specifications.
https://eprints.bournemouth.ac.uk/23750/
Source: BURO EPrints