MARAM: Tool support for mobile app review management

Authors: Iacob, C., Faily, S. and Harrison, R.

Start date: 30 November 2016

Publisher: ACM

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Authors: Iacob, C., Faily, S. and Harrison, R.

Journal: MobiCASE 2016 - 8th EAI International Conference on Mobile Computing, Applications and Services

ISBN: 9781631901379

DOI: 10.4108/eai.30-11-2016.2266941

Copyright © 2016 EAI Mobile apps today have millions of user reviews available online. Such reviews cover a large broad of themes and are usually expressed in an informal language. They provide valuable information to developers, such as feature requests, bug reports, and detailed descriptions of one’s interaction with the app. Due to the overwhelmingly large number of reviews apps usually get associated with, managing and making sense of reviews is difficult. In this paper, we address this problem by introducing MARAM, a tool designed to provide support for managing and integrating online reviews with other software management tools available, such as GitHub, JIRA and Bugzilla. The tool is designed to a) automatically extract app development relevant information from online reviews, b) support developers’ queries on (subsets of) the user generated content available on app stores, namely online reviews, feature requests, and bugs, and c) support the management of online reviews and their integration with other software management tools available, namely GitHub, JIRA or Bugzilla.

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