A principle-based transparency framework for intelligent environments
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Journal: Proceedings of the 30th International BCS Human Computer Interaction Conference, HCI 2016
Intelligent Environments (IEs) can enhance the experiences of their users in a variety of contexts, such as healthcare, energy management, and education. Despite these enhancements, some people do not accept IE technologies to be embedded in their living environments. Numerous studies link this lack of acceptability to users’ trust and attempt to address the trust issue by considering users’ requirements such as privacy, security and reliability. In this paper, we address the concept of trust from the perspective of transparency by adopting the existing transparency reference models designed for software requirements engineering in the context of IEs. Based on the outcome of applying these reference models, we propose a human-centred principle-based transparency framework for IEs. We hope that this framework aids the researchers and developers in the IE community, and that the suggested transparency principles provide a solid foundation for transparent IE systems.