Methodological triangulation to assess sign placement.
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Authors: Buechner, S.J., Wiener, J. and Hölscher, C.
This paper presents a study that investigated the potential effect of an additional sign on people's simulated wayfinding behavior in a transfer situation at an airport. Participants were presented with photographs of the status quo and digitally edited images of the potential redesign. Path choice behavior, gaze behavior and confidence ratings were analyzed. The combination of the three methods proved to capture the situation better than any of the methods alone. The results provide evidence that the re-design has a positive effect on passengers' wayfinding behavior. © 2012 ACM.