Can we regulate our way to a solution? Getting universities engaged with online harms and duty of care
Authors: Phippen, A., Bond, E.
Publication Date: 01/01/2026
Pages: 13-38
DOI: 10.1016/B978-0-443-34057-4.00001-8
Abstract:This chapter critically interrogates the regulatory response to harassment, sexual misconduct, and online harms within UK higher education, focusing particularly on the introduction of Condition E6 by the Office for Students. While Condition E6 mandates institutional policies to prevent and address harassment, the authors argue that it inadequately addresses the distinct and growing challenge of online abuse. Drawing on a comprehensive freedom of information study of UK universities, the chapter exposes wide variability in institutional safeguarding policies, inconsistent governance structures, and a lack of robust training and reporting mechanisms for online harms. Despite the presence of regulatory frameworks, the findings suggest that universities often adopt a reactive, compliance-oriented stance rather than implementing proactive and student-centred strategies. The chapter concludes that effective regulation must go beyond policy mandates to drive meaningful cultural and systemic change. It calls for clearer statutory expectations, board-level accountability, comprehensive staff training, and genuine institutional commitment to student digital safety and well-being.
Source: Scopus