The Evolving Role of Information Specialists as Change Agents in Performance Management: A Cross Disciplinary Study
This source preferred by Gelareh Roushan
Authors: Roushan, G. and Manville, G.
Start date: 16 September 2009
This paper aims to explore the changing role of the Information Specialist (ISp) in the implementation of business performance improvement through business process re-engineering (BPR) initiatives. The paper will begin by examining the evolution of BPR and then discuss the changing role of the ISp. Technology enabled Performance Management (PM) and its strategic implications are found to be key to measuring the effectiveness of BPR and the role of the ISp is a vital part of this. Through a literature review and case based empirical evidence a conceptual framework is developed to appraise the role of the ISp.