Global versus local HRM practices in the hospitality industry: The case of Greek luxury hotel managers

Journal: Current Issues in Hospitality and Tourism Research and Innovations - Proceedings of the International Hospitality and Tourism Conference, IHTC 2012

Pages: 165-170

ISBN: 9780415621335

Abstract:

This paper explores the current HRM practices employed in the hospitality industry. More specifically it investigates four key HRM areas regarding the work of General Managers (GMs) in luxury (4 and 5*) hotels in Greece namely: recruitment and selection; training and development (focused in managerial competencies); performance evaluation; networking and communication. The dynamic and complex nature of the management function in hospitality business today and the realization that what works effectively in one country may not be as efficient in another, has led management scholars and practicing managers in continuous efforts to enhance their understanding of this context and its effects on hotel managers. A key theme that emerges from this qualitative study is the critical role of the hotel's ownership status; it is also argued that both divergence and convergence contextual forces co-exist and shape the GMs' work in Greek luxury hotels. © 2012 Taylor & Francis Group.

Source: Scopus

Global versus local HRM practices in the hospitality industry: The case of Greek luxury hotel managers

Authors: Giousmpasoglou, C.

Journal: CURRENT ISSUES IN HOSPITALITY AND TOURISM RESEARCH AND INNOVATIONS

Pages: 165-170

Source: Web of Science (Lite)