Charalampos Giousmpasoglou

Dr Charalampos Giousmpasoglou

  • Principal Academic
  • Dorset House D120, Talbot Campus, Fern Barrow, Poole, BH12 5BB
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Biography

Babis has a dual background, as practitioner and academic; he has worked for 20 years as senior manager and GM in the Greek luxury hospitality industry. As an academic, he worked in Greece, Bahrain and the UK in undergraduate and postgraduate hospitality and business administration related programmes. His research interests focus on Managerial work, Hospitality Management, Culture, Human Resources Management/OB and Brain Drain. On these research themes he has published a book, book chapters, journal articles and presented papers to national and international congresses. Babis is a Senior Fellow member of the Higher Education Academy (UK), Academic fellow in CIPD and Institute of Hospitality Member (MIH). He is also a reviewer in reputable academic journals such as the 'International Journal of Contemporary Hospitality Management' (IJCHM).

Journal Articles

Books

  • Giousmpasoglou, C., Marinakou, E., Zopiatis, A. and Cooper, J., 2022. Managing People in Commercial Kitchens A Contemporary Approach. Routledge.
  • Giousmpasoglou, C., Paliktzoglou, V. and Marinakou, E., 2017. Brain drain in higher education: The case of the Southern European countries and Ireland.
  • Giousmpasoglou, C., 2012. The context of managerial work in luxury hotels in Greece: A roles, competencies and culture approach. Saarbrücken: LAP Publishing.

Chapters

Conferences

  • Giousmpasoglou, C., 2022. Exploring the effects of Internal Corporate Social Responsibility on the Employee-Employer Relationship in Luxury Hotels: An Employee’s Perspective. In: The INC 2022 22-24 June 2022 Limassol, Cyprus.
  • Giousmpasoglou, C., Marinakou, E. and Zopiatis, A., 2021. The general managers’ role in luxury hotels, during the COVID-19 pandemic: evidence from 45 countries. In: EuroCHRIE 2021 27-30 September 2021 Aalborg, Denmark.
  • Giousmpasoglou, C., 2021. STRATEGIC TEAM ALIGNMENT: THE LUXURY HOTEL MANAGERS’ PERSPECTIVE DURING THE COVID-19 PANDEMIC. In: Laloumis, D., ed. 8th International Conference on Tourism and Hospitality Management 5-8 June 2021 Athens (Online). https://dratte.gr/academic-conferences/.
  • Marinakou, E., Giousmpasoglou, C. and Zopiatis, A., 2021. The impact of COVID-19 in luxury hotels: the case of Greece and Cyprus. In: TOURMAN 2021 International Scientific Conference: "Restarting tourism, travel and hospitality: The day after" 21-23 May 2021 Thessaloniki, Greece.
  • Giousmpasoglou, C., 2021. The intention to use Contactless Mobile Payment in the Vietnamese restaurant industry. In: TOURMAN 2021 International Scientific Conference "Restarting tourism, travel and hospitality: The day after" 21-23 May 2021 Thessaloniki, Greece.
  • Giousmpasoglou, C., 2020. An investigation on the use of Self-Service Technologies in Budget Hotels: the case of Bournemouth. In: The INC 2020 10-11 June 2020 Leeuwarden, Netherlands (Virtual).
  • Giousmpasoglou, C., 2019. Future skills for Chefs: the stakeholders’ perspectives. In: 2019 APacCHRIE & EuroCHRIE Joint Conference 22-25 May 2019 Hong Kong.
  • Giousmpasoglou, C., 2019. The importance of genuine service and human interaction for millennials’ guest experience: the case of hotel reception and front line employees. In: TTRA Europe 2019 8-12 April 2019 Bournemouth University.
  • Giousmpasoglou, C., 2019. Talent Management in the Greek Hotel industry: An investigation of Millennials’ recruitment and selection practices in luxury hotels. In: TTRA Europe 2019 8-12 April 2019 Bournemouth University.
  • Giousmpasoglou, C., Brown, L. and Marinakou, E., 2019. Training prisoners as hospitality workers: The case of the CLINK charity. In: TTRA Europe 2019 8-10 April 2019 Bournemouth University.
  • Giousmpasoglou, C. and Marinakou, E., 2018. An investigation of the customer’s choice of Airbnb over hotels: the case of Bournemouth. In: THE INC 2018: Tourism, Hospitality and Events in a changing word 26-28 June 2018 University of Derby, Buxton, UK..
  • Giousmpasoglou, C., 2018. The GMs’ work context: the case of luxury hotel SMEs in Greece. In: THE INC 2018: Tourism, Hospitality and Events in a changing word 26-28 June 2018 University of Derby, Buxton, UK..
  • Giousmpasoglou, C., 2018. Emotional labour and employee burnout in luxury hotels: A Cross-Cultural Perspective. In: The 2018 Annual CHME Research Conference 22-25 May 2018 Bournemouth University, Talbot Campus.
  • Giousmpasoglou, C., Marinakou, E. and Koniordos, S., 2018. Academic Mobility or Brain Drain? Current Trends and Future Perspectives in Higher Education in Europe. In: ‘Beyond economic contribution: Migrant Identities, Working Lives and Social Embeddedness’ 25-27 April 2018 University of Lincoln.
  • Giousmpasoglou, C., 2017. Emotional labour in luxury hospitality: A comparative study between U.K. and Vietnamese hospitality workers. In: The visitor economy: Strategies and Innovations 4-6 September 2017 Bournemouth.
  • Marinakou, E. and Giousmpasoglou, C., 2017. Student satisfaction and expectations from internships in Greece: A comparison between Greek and International students. In: CHME 2017 16-19 May 2017 Aalborg, Denmark.
  • Marinakou, E. and Giousmpasoglou, C., 2017. Student satisfaction and expectations from internships in Greece: A comparison between Greek and International students. In: Council for Hospitality Management Education CHME 2017 16-20 May 2017 Aalborg, Denmark.
  • Marinakou, E., Giousmpasoglou, C. and Cooper, J., 2016. Chefs’ future competencies needs in the UK: the stakeholders’ perspectives. In: EuroCHRIE 2016: What’s Going Well In Hospitality, Tourism And Events? 26-28 October 2016 Budapest Metropolitan University, Budapest, Hungary. Conference Proceedings EuroCHRIE 2016 online.
  • Giousmpasoglou, C. and Marinakou, E.M., 2016. Using Tripadvisor© for exploring cultural tourism development in Bahrain. In: Andriotis, K.A., ed. the International Conference on Tourism (ICOT 2016) - New challenges and boundaries in tourism: policies, innovations and strategies 29 June-2 July 2016 Naples.
  • Giousmpasoglou, C., Marinakou, E.M. and Paliktzoglou, V.P., 2016. The Brain Drain Phenomenon in Higher Education in Greece: Attitudes and Opinions on the Decision to Immigrate. In: Papanikos, G.P., ed. the 3rd Annual International Conference on Humanities & Arts in a Global World 3-6 January 2016 Athens, Greece.
  • Paliktzoglou, V., Giousmpasoglou, C. and Marinakou, E., 2015. Students’ use of Social Media in Higher Education in Bahrain. In: Fifth International Conference on Cognitively Informed Technology 18-20 June 2015 Manama.
  • Giousmpasoglou, C. and Marinakou, E.M., 2014. Higher education hospitality programmes in Bahrain: Challenges and Opportunities. In: The 32nd EuroCHRIE Conference 6-9 October 2014 Dubai, UAE.
  • Giousmpasoglou, C. and Marinakou, E.M., 2014. M-learning in Higher Education in Bahrain: the educators’ view. In: The 6th e-Learning Excellence in the Middle East Conference – Leadership, Design and Technology for the 21st Century Learning 3-5 March 2014 Dubai, UAE.
  • Giousmpasoglou, C. and Marinakou, E., 2013. The future is here: M-learning in higher education. Proceedings - 2013 4th International Conference on e-Learning Best Practices in Management, Design and Development of e-Courses: Standards of Excellence and Creativity, ECONF 2013, 417-420.
  • Marinakou, E.M. and Giousmpasoglou, C., 2013. An investigation of student satisfaction from hospitality internship programs in Greece. In: Andriotis, K.A., ed. The International Conference on Tourism (ICOT 2013) - Trends, Impacts and Policies on Sustainable Tourism Development 5-8 June 2013 Limassol, Cyprus.
  • Giousmpasoglou, C., 2012. Global versus local HRM practices in the hospitality industry: The case of Greek luxury hotel managers. Current Issues in Hospitality and Tourism Research and Innovations - Proceedings of the International Hospitality and Tourism Conference, IHTC 2012, 165-170.
  • Giousmpasoglou, C., 2011. Managing the hotel managers: HRM practices in Greek luxury hotels. In: Andriotis, K.A., ed. the International Conference on Tourism (ICOT 2011) Tourism in an era of uncertainty 27-30 April 2011 Rhodes, Greecce.
  • Giousmpasoglou, C. and Stavrakis, D.S., 2011. National Culture and Management: the Greek luxury hotel GMs’ case. In: The 2011 Athens Tourism Symposium, an International Scientific Congress on Current Trends in Tourism Management and Tourism Policy 2-3 February 2011 Athens, Greece.
  • Giousmpasoglou, C., 2010. Implementing Europe 2020: A cultural approach. In: 16th Regional Development Conference on The Regional Dimension of the new EU strategy, Europe 2020 15-16 October 2010 Athens, Greece.
  • Giousmpasoglou, C., 2010. The Global Hotel Manager: Myth or Reality? In: The 2nd International Conference on Tourism and Hospitality Management 22-23 May 2010 Athens, Greece.
  • Giousmpasoglou, C., 2009. Roles and Competencies of the General Managers in Greek 4 & 5* hotels. In: The 6th National Conference on The role of the Hotel Manager, T.R.I. - Tourism Research Institute (ΔΡ.Α.Τ.Τ.Ε.) 7-8 March 2009 Athens, Greece.
  • Giousmpasoglou, C., 2008. The GMs’ Roles and Competencies Framework in Greek luxury hotels. In: The International Workshop on Performance, Skills, Competences in the 21st century 11-12 December 2008 Lisbon, Portugal.
  • Giousmpasoglou, C., 2008. A Cultural Perspective of the General Managers’ work: the Greek 4 & 5* hotels’ case. In: Laloumis, L.D., ed. The 1st International Conference on Tourism and Hospitality Management, T.R.I. - Tourism Research Institute (ΔΡ.Α.Τ.Τ.Ε.) 13-15 June 2008 Athens, Greece.

Internet Publications

Profile of Teaching PG

  • Issues in International Hospitality and Tourism Management
  • Issues in Hotel and Food Services Management
  • Hospitality Operations Management
  • Tourism and Hospitality Principles and Practice
  • Innovations in Hospitality and Tourism

Profile of Teaching UG

  • Understanding Organisations and Human Resources Management
  • Personal and Professional Development
  • Consultancy Project (Level 6)
  • International Human Resources Management (Level 6)
  • Managing People in Tourism and Hospitality (Level 5)
  • Hospitality Resources & Revenue Management (HRRM) Level 5

Invited Lectures

  • Hotel GMs, Crisis Management & Resilience, Online (Zoom), 23 Mar 2021 more
  • Career Development & Talent Management, Edge Hotel School - University of Essex, 11 Jun 2018 more
  • HRM, Bournemouth International Centre, 14 Mar 2017 more
  • UK Chefs' future competencies, University College Birmingham, 11 May 2016 more

Grants

  • Training prisoners as hospitality workers: the case of Clink Charity (BU Acorn Funds, 01 May 2018). Awarded
  • UK Chefs’ Future Competencies Survey (MCR QR Funding, 23 Feb 2018). Awarded

External Responsibilities

Internal Responsibilities

Journal Reviewing/Refereeing

  • Journal of Hospitality and Tourism Technology, Anonymous peer review, 15 Jan 2019
  • Journal of Hospitality & Tourism Research: The Professional Journal of the Council on Hotel, Restaurant, and Institutional Education, Anonymous peer review, 01 Jun 2018
  • International journal of hospitality management, Anonymous peer review, 07 Jan 2018
  • Asia Pacific Tourism Association (APTA) Conference, Anonymous peer review, 18 Jun 2017
  • Tourism Review, Anonymous peer review, 01 Feb 2017
  • European Journal of Cross-Cultural Competence and Management, Anonymous peer review, 02 Apr 2014
  • International Journal of Contemporary Hospitality Management, Anonymous peer review, 10 Sep 2013

Public Engagement & Outreach Activities

  • Les Roches, the reputable Hotel School in Switzerland has hosted our book presentation during a staff development day. The presentation was facilitated through Zoom (online)
  • ICTHR hosted this event the first in two years due to the pandemic. The audience was BU staff and students.
  • Presentation of the CLINK project (ACORN funded)
  • BU Dept. of Tourism & Hospitality representation at Bournemouth Accommodation and Hotel Association (BAHA) meetings
  • Fusion Student Conference - Session Co-Chair
  • Symposium: Hospitality and Tourism Industry in a post-Brexit era
  • New UG Programme Int. Tourism & Hospitality Management
  • Presentation: New UG Programme Int. Tourism & Hospitality Management
  • BU Conference: Visitor Economy: Strategies and Innovations
  • BU Delegation at the BHA Summit
  • Bournemouth Hotel Catering and Retail Show 2017
  • BU Tourism Summit: Tourism and Hospitality in the era of disruption
  • BU Student Conference: ‘Achieving commercial excellence: refining your growth strategy’
  • EHL - International Hospitality Student Competition
  • Structural cooperation between schools and companies, Gothenburg, Sweden

Consultancy Activities

  • External Consultant, Consultancy (unpaid). Ministry of Tourism - Greece
  • Profit & Loss Reporting, External Consultant. Moda Bagno SA - Interni Restaurants

Attended Training

  • Data Protection, 10 Jan 2018, Certificate
  • Inclusive, Cohesive and Safe campus, 10 Jan 2018, Certificate
  • PhD supervision training: new supervisors, 21 Feb 2017, Certificate
  • Bribery Act (online), 24 Oct 2015, Certificate
  • Data Protection (online), 24 Oct 2015, Certificate
  • Diversity in the workplace (online), 24 Oct 2015, Certificate
  • ECDL, 23 Oct 2008, Certificated
  • Train the Trainer Seminar, 17 Dec 2003, Certificate
  • Certificate in Desk Top Publishing (Quarkexpress), 01 Oct 1999, Certificate
  • Certificate in Wines, Spirits and Alcoholic Beverages, 01 Oct 1999, Certificate
  • Certificate in Food Hygiene and Safety, 01 Oct 1999, Certificate (with credit)

Qualifications

  • BA (Hons) in Tourism Management (TEI Piraeus (Greece), 2012)
  • PhD in HRM in Hospitality Industry (University of Strathclyde, 2012)
  • Postgraduate Diploma in Business Research Methods (Strathclyde Business School, 2006)
  • MA in Personnel Management (CIPD accredited) (Leeds Metropolitan University, 2001)
  • MSc in Hospitality Management (Birmingham University (BCFTCS), 2000)
  • BSc in Hotel Management (School of Tourism Education (ASTER) Greece, 1994)

Honours

  • Best conference paper in Hospitality Award: Bakalis, M., Giousmpasoglou, C. and Marinakou, E. (2018). An investigation of the customers' choice of AirBnB over hotels: the case of Bournemouth. (THE INC 2018 Conference, 2018)
  • Certificate of Appreciation (Performance related bonus aprox. £1,100.00) (Bahrain Polytechnic, 2014)
  • Outstanding Performance Reward (Bahrain Polytechnic, 2014)

Memberships