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The importance of genuine service and human interaction for millennials’ guest experience: the case of hotel reception and front line employees.

Authors: Giousmpasoglou, C.

Conference: TTRA Europe 2019

Dates: 8-12 April 2019

Abstract:

Please see attachment

https://eprints.bournemouth.ac.uk/31740/

Source: Manual

The importance of genuine service and human interaction for millennials’ guest experience: the case of hotel reception and front line employees.

Authors: Giousmpasoglou, C. and Ikonen, E.

Conference: TTRA Europe 2019

Publisher: Travel and Tourism Research Association

Abstract:

Submitted document is an extended abstract.

https://eprints.bournemouth.ac.uk/31740/

https://www.bournemouth.ac.uk/about/our-faculties/faculty-management/our-departments/department-tourism-hospitality/travel-tourism-research-association-2019

Source: BURO EPrints