Transition from a human-centric 'soft' systems approach to a baseline enterprise Knowledge Management architecture
Authors: Dogan, H. and Michael, M.J.
Journal: Contemporary Ergonomics and Human Factors 2010
This paper reports on an industrially sponsored research programme to develop an enterprise Knowledge Management (KM) system for Through Life Capability Management. It summarises the transition from a 'soft'systems requirements analysis approach to the development of a baseline architecture for an enterprise KM system within the defence and aerospace industry. The first part of this study captured, analysed and synthesised the key stakeholder requirements for such an architecture through a case study which consisted of a human-centric approach called Interactive Management. The second part developed a baseline use case diagram and domain model derived from this 'soft'system approach to guide the implementation of such a KM system. The usefulness of a methodical approach using both 'soft' and 'hard' systems techniques to contextualise a problem situation and create its systems architecture is demonstrated.
Preferred by: Huseyin Dogan
TRANSITION FROM A HUMAN-CENTRIC 'SOFT' SYSTEMS APPROACH TO A BASELINE ENTERPRISE KNOWLEDGE MANAGEMENT ARCHITECTURE
Authors: Dogan, H. and Henshaw, M.J.D.C.
Journal: CONTEMPORARY ERGONOMICS AND HUMAN FACTORS 2010
Source: Web of Science (Lite)