Polish migrant labor in the hospitality workforce: Implications for recruitment and retention
Authors: Janta, H. and Ladkin, A.
Journal: Tourism, Culture and Communication
Volume: 9
Issue: 1-2
Pages: 5-15
ISSN: 1098-304X
DOI: 10.3727/109830409787556693
Abstract:This article explores the implications for recruitment and retention in the hospitality industry as a result of the increasing involvement of Polish migrants in the workforce. The research draws on primary data collected using netnography, a modern version of ethnography, from a sample of Polish migrant workers. The merits and difficulties of using this technique are explored and the rationale for the use of netnography as an appropriate research method is outlined. A number of findings are discussed relating to job choice, methods of job seeking, English language issues, and status of the sector. Initial findings indicate it is common for Poles to find, their first job in the UK in the hospitality sector due to low entry barriers, ease of access, the lack of required specific skills, high staff turnover, and demand for seasonal workers. There is also a common trend in perceiving the sector as a transient one. In light of these findings the implications for the recruitment and retention of migrant workers are considered. Copyright © 2009 Cognizant Comm. Corp.
Source: Scopus
Polish Migrant Labour in the Hospitality Workforce: Implications for Recruitment and Retention
Authors: Janta, H. and Ladkin, A.
Journal: Tourism, Culture and Communication
Volume: 9
Pages: 5-15
ISSN: 1098-304X
DOI: 10.3727/109830409787556693
Abstract:This article explores the implications for recruitment and retention in the hospitality industry as a result of the increasing involvement of Polish migrants in the workforce. The research draws on primary data collected using netnography, a modern version of ethnography, from a sample of Polish migrant workers. The merits and difficulties of using this technique are explored and the rationale for the use of netnography as an appropriate research method is outlined. A number of findings are discussed relating to job choice, methods of job seeking, English language issues, and status of the sector. Initial findings indicate it is common for Poles to find their first job in the UK in the hospitality sector due to low entry barriers, ease of access, the lack of required specific skills, high staff turnover, and demand for seasonal workers. There is also a common trend in perceiving the sector as a transient one. In light of these findings the implications for the recruitment and retention of migrant workers are considered.
Source: Manual
Preferred by: Adele Ladkin