Information technology applications in hospitality and tourism: A review of publications from 2005 to 2007
Authors: Law, R., Leung, R. and Buhalis, D.
Journal: Journal of Travel and Tourism Marketing
Volume: 26
Issue: 5-6
Pages: 599-623
ISSN: 1054-8408
DOI: 10.1080/10548400903163160
Abstract:The tourism and hospitality industries have widely adopted information technology (IT) to reduce costs, enhance operational efficiency, and most importantly to improve service quality and customer experience. This article offers a comprehensive review of articles that were published in 57 tourism and hospitality research journals from 2005 to 2007. Grouping the findings into the categories of consumers, technologies, and suppliers, the article sheds light on the evolution of IT applications in the tourism and hospitality industries. The article demonstrates that IT is increasingly becoming critical for the competitive operations of the tourism and hospitality organizations as well as for managing the distribution and marketing of organizations on a global scale.
Source: Scopus
INFORMATION TECHNOLOGY APPLICATIONS IN HOSPITALITY AND TOURISM: A REVIEW OF PUBLICATIONS FROM 2005 TO 2007
Authors: Law, R., Leung, R. and Buhalis, D.
Journal: JOURNAL OF TRAVEL & TOURISM MARKETING
Volume: 26
Issue: 5-6
Pages: 599-623
eISSN: 1540-7306
ISSN: 1054-8408
DOI: 10.1080/10548400903163160
Source: Web of Science (Lite)
Information Technology Applications in Hospitality and Tourism: A Review of Publications from 2005 to 2007
Authors: Law, R., Leung, R. and Buhalis, D.
Journal: Journal of Travel & Tourism Marketing
Volume: 26
Pages: 599-623
ISSN: 1054-8408
DOI: 10.1080/10548400903163160
Abstract:The tourism and hospitality industries have widely adopted information technology (IT) to reduce costs, enhance operational efficiency, and most importantly to improve service quality and customer experience. This article offers a comprehensive review of articles that were published in 57 tourism and hospitality research journals from 2005 to 2007.
Grouping the findings into the categories of consumers, technologies, and suppliers, the article sheds light on the evolution of IT applications in the tourism and hospitality industries. The article demonstrates that IT is increasingly becoming critical for the competitive operations of the tourism and hospitality organizations as well as for managing the distribution and marketing of organizations on a global scale.
http://dx.doi.org/10.1080/10548400903163160
Source: Manual
Preferred by: Dimitrios Buhalis