Information technology applications in hospitality and tourism: A review of publications from 2005 to 2007

Authors: Law, R., Leung, R. and Buhalis, D.

Journal: Journal of Travel and Tourism Marketing

Volume: 26

Issue: 5-6

Pages: 599-623

ISSN: 1054-8408

DOI: 10.1080/10548400903163160

Abstract:

The tourism and hospitality industries have widely adopted information technology (IT) to reduce costs, enhance operational efficiency, and most importantly to improve service quality and customer experience. This article offers a comprehensive review of articles that were published in 57 tourism and hospitality research journals from 2005 to 2007. Grouping the findings into the categories of consumers, technologies, and suppliers, the article sheds light on the evolution of IT applications in the tourism and hospitality industries. The article demonstrates that IT is increasingly becoming critical for the competitive operations of the tourism and hospitality organizations as well as for managing the distribution and marketing of organizations on a global scale.

http://eprints.bournemouth.ac.uk/12149/

Source: Scopus

INFORMATION TECHNOLOGY APPLICATIONS IN HOSPITALITY AND TOURISM: A REVIEW OF PUBLICATIONS FROM 2005 TO 2007

Authors: Law, R., Leung, R. and Buhalis, D.

Journal: JOURNAL OF TRAVEL & TOURISM MARKETING

Volume: 26

Issue: 5-6

Pages: 599-623

eISSN: 1540-7306

ISSN: 1054-8408

DOI: 10.1080/10548400903163160

http://eprints.bournemouth.ac.uk/12149/

Source: Web of Science (Lite)

Information Technology Applications in Hospitality and Tourism: A Review of Publications from 2005 to 2007

Authors: Law, R., Leung, R. and Buhalis, D.

Journal: Journal of Travel & Tourism Marketing

Volume: 26

Pages: 599-623

ISSN: 1054-8408

DOI: 10.1080/10548400903163160

Abstract:

The tourism and hospitality industries have widely adopted information technology (IT) to reduce costs, enhance operational efficiency, and most importantly to improve service quality and customer experience. This article offers a comprehensive review of articles that were published in 57 tourism and hospitality research journals from 2005 to 2007.

Grouping the findings into the categories of consumers, technologies, and suppliers, the article sheds light on the evolution of IT applications in the tourism and hospitality industries. The article demonstrates that IT is increasingly becoming critical for the competitive operations of the tourism and hospitality organizations as well as for managing the distribution and marketing of organizations on a global scale.

http://eprints.bournemouth.ac.uk/12149/

http://dx.doi.org/10.1080/10548400903163160

Source: Manual

Preferred by: Dimitrios Buhalis