Dimitrios Buhalis

Professor Dimitrios Buhalis

  • 01202 961517
  • dbuhalis at bournemouth dot ac dot uk
  • Head of Department- Tourism & Hospitality
  • Dorset House D202, Talbot Campus, Fern Barrow, Poole, BH12 5BB
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Biography

Professor Dimitrios Buhalis is a Strategic Management and Marketing expert with specialisation in Technology and Tourism. He is currently Established Chair in Tourism and Deputy Director of the International Centre for Tourism and Hospitality Research (ICTHR) at the School of Services Management at Bournemouth University and Professorial Observer at the Bournemouth University Senate. In April 2010 he was promoted to Professor 2 (or what is called a Distinguished Professor in other Universities), a level reserved for a small percentage of elite academicians. Professor Buhalis is leading eTourism research and is working with the Bournemouth team for introducing technology in all aspects of tourism research and teaching. In 2009 he led Bournemouth University successfully through the UNWTO.TedQual Certification Process and is the BU representative to the United Nations World Tourism Organisation. In recognition of his contribution to Tourism research, he was elected in August 2009, as a Fellow of the International Academy for the Study of Tourism...

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Research

Professor Dimitrios Buhalis is a Strategic Management and Marketing expert with specialisation in Information Communication Technology applications in the Tourism, Travel, Hospitality and Leisure industries. Dimitrios is researching, lecturing, advising and facilitating progress in organisations globally, whilst his books and publications are studied widely by both students and professionals around the world. He is frequently delivering keynote presentations, speeches, seminars and workshops in both academic and professional conferences globally. In the period of 2010-2014 as President of IFITT he was responsible for the ENTER conferences. He has written or co-edited a total of about 20 books, including Tourism Business Frontiers and Tourism Management Dynamics published by Elsevier, eTourism: Strategic Information Technology for Tourism published by Pearson (Prentice Hall/Financial Times) and Tourism Distribution Channels (Thomson), Managing alliances in the global hospitality and tourism industry as well as a series of three books on IT and Tourism. He is currently working in four books that deal with Accessible Tourism and European Tourism Planning. He has also published more than 80 articles in scholarly journals, books, conference proceedings and consultancy reports.

Journal Articles

  • Zhang, H., Chen, W., Zhang, Y., Buhalis, D. and Lu, L., 2018. National park visitors’ car-use intention: A norm-neutralization model. Tourism Management, 69, 97-108.
  • Buhalis, D., Zhang, H., Gordon, S. and Ding, X., 2018. Experience Value Cocreation on Destination Online Platforms. Journal of Travel Research.
  • Rihova, I., Buhalis, D., Gouthro, M.B. and Moital, M., 2018. Customer-to-customer co-creation practices in tourism: Lessons from Customer-Dominant logic. Tourism Management, 67, 362-375.
  • Zhang, H., Wu, Y. and Buhalis, D., 2018. A model of perceived image, memorable tourism experiences and revisit intention. Journal of Destination Marketing and Management, 8, 326-336.
  • Zhang, H., Wu, Y. and Buhalis, D., 2018. A model of perceived image, memorable tourism experiences and revisit intention. JOURNAL OF DESTINATION MARKETING & MANAGEMENT, 8, 326-336.
  • Buhalis, D. and Leung, R., 2018. Smart hospitality—Interconnectivity and interoperability towards an ecosystem. International Journal of Hospitality Management, 71, 41-50.
  • Molinillo, S., Liébana-Cabanillas, F., Anaya-Sánchez, R. and Buhalis, D., 2018. DMO online platforms: Image and intention to visit. Tourism Management, 65, 116-130.
  • Peters, M., Kallmuenzer, A. and Buhalis, D., 2018. Hospitality entrepreneurs managing quality of life and business growth. Current Issues in Tourism, 1-20.
  • Chrysikou, E., Tziraki, C. and Buhalis, D., 2018. Architectural hybrids for living across the lifespan: lessons from dementia. Service Industries Journal, 38 (1-2), 4-26.
  • Brandão, F., Costa, C. and Buhalis, D., 2018. Tourism innovation networks: A regional approach. European Journal of Tourism Research, 18, 33-56.
  • Buhalis, D. and Marinakou, E., 2017. Internet Research Methods. TOURISM MANAGEMENT, 63, 12-13.
  • Martínez González, J.A., Parra-Lopez, E. and Buhalis, D., 2017. The loyalty of young residents in an island destination: An integrated model. Journal of Destination Marketing and Management, 6 (4), 444-455.
  • Thomaz, G.M., Biz, A.A., Bettoni, E.M., Mendes-Filho, L. and Buhalis, D., 2017. Content mining framework in social media: A FIFA world cup 2014 case analysis. Information and Management, 54 (6), 786-801.
  • Xu, F., Buhalis, D. and Weber, J., 2017. Serious games and the gamification of tourism. Tourism Management, 60, 244-256.
  • Williams, N., Inversini, A., Ferdinand, N. and buhalis, D., 2017. Destination EWOM: A Macro and Meso approach. Annals of Tourism Research.
  • Tanti, A. and Buhalis, D., 2017. The influences and consequences of being digitally connected and/or disconnected to travellers. Information Technology and Tourism, 17 (1), 121-141.
  • Qi, S., Law, R. and Buhalis, D., 2017. Comparative evaluation study of the websites of China-based and international luxury hotels. Journal of China Tourism Research, 13 (1), 1-25.
  • Boes, K., Buhalis, D. and Inversini, A., 2016. Smart tourism destinations: ecosystems for tourism destination competitiveness. International Journal of Tourism Cities, 2 (2), 108-124.
  • Hsu, A.Y.C., King, B., Wang, D. and Buhalis, D., 2016. In-destination tour products and the disrupted tourism industry: progress and prospects. Information Technology and Tourism, 16 (4), 413-433.
  • Viglia, G., Werthner, H. and Buhalis, D., 2016. Disruptive innovations. Information Technology and Tourism, 16 (4), 327-329.
  • Xu, F., Tian, F., Buhalis, D., Weber, J. and Zhang, H., 2016. Tourists as Mobile Gamers: Gamification for Tourism Marketing. Journal of Travel and Tourism Marketing, 33 (8), 1124-1142.
  • Ladkin, A. and Buhalis, D., 2016. Online and social media recruitment: Hospitality employer and prospective employee considerations. International Journal of Contemporary Hospitality Management, 28 (2), 327-345.
  • Viglia, G., Minazzi, R. and Buhalis, D., 2016. The influence of e-word-of-mouth on hotel occupancy rate. International Journal of Contemporary Hospitality Management, 28 (9), 2035-2051.
  • Buhalis, D., 2015. Tourism and Trails: Cultural, Ecological and Management Issues. TOURISM MANAGEMENT, 50, 97.
  • Xiang, Z., Tussyadiah, I. and Buhalis, D., 2015. Smart destinations: Foundations, analytics, and applications. Journal of Destination Marketing and Management, 4 (3), 143-144.
  • Buhalis, D. and Foerste, M., 2015. SoCoMo marketing for travel and tourism: Empowering co-creation of value. Journal of Destination Marketing and Management, 4 (3), 151-161.
  • Michopoulou, E., Darcy, S., Ambrose, I. and Buhalis, D., 2015. Accessible tourism futures: the world we dream to live in and the opportunities we hope to have. Journal of Tourism Futures, 1 (3), 179-188.
  • Neuhofer, B., Buhalis, D. and Ladkin, A., 2015. Smart technologies for personalized experiences: a case study in the hospitality domain. Electronic Markets – The International Journal of Networked Business, 25 (3), 243-254.
  • Rihova, I., Buhalis, D., Moital, L. and Gouthro, M., 2015. Conceptualising customer-to-customer value co-creation in tourism. International Journal of Tourism Research, 17 (7), 356-363.
  • Williams, N.L., Inversini, A., Buhalis, D. and Ferdinand, N., 2015. Community crosstalk: an exploratory analysis of destination and festival eWOM on Twitter. Journal of Marketing Management.
  • Mistilis, N., Buhalis, D. and Gretzel, U., 2014. Future eDestination Marketing: Perspective of an Australian Tourism Stakeholder Network. Journal of Travel Research, 53 (6), 778-790.
  • Buhalis, D., Rihova, I., Moital, M. and Gouthro, M.-B., 2014. Conceptualising customer-to-customer co-creation in socially dense tourism contexts. International Journal of Tourism Research.
  • Law, R., Buhalis, D. and Cobanoglu, C., 2014. Progress on information and communication technologies in hospitality and tourism. INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 26 (5), 727-750.
  • Mariani, M.M., Buhalis, D., Longhi, C. and Vitouladiti, O., 2014. Managing change in tourism destinations: Key issues and current trends. Journal of Destination Marketing and Management, 2 (4), 269-272.
  • Michopoulou, E. and Buhalis, D., 2013. Information provision for challenging markets: The case of the accessibility requiring market in the context of tourism. Information and Management, 50 (5), 229-239.
  • Hays, S., Page, S.J. and Buhalis, D., 2013. Social media as a destination marketing tool: Its use by national tourism organisations. Current Issues in Tourism, 16 (3), 211-239.
  • Neuhofer, B., Buhalis, D. and Ladkin, A., 2013. A Typology of technology-enhanced tourism experiences. International Journal of Tourism Research.
  • Leung, D., Law, R., van Hoof, H. and Buhalis, D., 2013. Social Media in Tourism and Hospitality: A Literature Review. Journal of Travel and Tourism Marketing, 30 (1-2), 3-22.
  • Rihova, I., Buhalis, D., Moital, M. and Gouthro, M.-B., 2013. Social layers of customer-to-customer value co-creation. Journal of Service Management, 24 (5), 553-566.
  • Buhalis, D., Yovcheva, Z., Gatzidis, C. and van Elzakker, C., 2013. Empirical evaluation of smartphone Augmented Reality browsers in an urban tourism destination context. Journal of Mobile Human Computer Interaction.
  • Buhalis, D. and Wagner, R., 2013. eDestination: International best practices of tourism technologies and application. Tourism Tribune, 28 (1), 3-6.
  • Buhalis, D. and Zhang, L., 2013. Interdisciplinary research on information science and tourism: A systematic review. Tourism Tribune, 28 (1), 114-128.
  • Buhalis, D., Au, N. and Law, R., 2013. Online Complaining Behavior for Mainland China Hotels: The Perception of Chinese and Non-Chinese Customers. International Journal of Hospitality and Tourism Administration.
  • Buhalis, D., Qi, S. and Law, R., 2013. Who booked five-star hotels in Macau? A study of hotel guests’ online booking attention. Journal of Hospitality and Tourism Management.
  • Buhalis, D., Qi, S. and Law, R., 2013. A Modified Fuzzy Hierarchical TOPSIS Model for Hotel Website Evaluation. International Journal of Fuzzy System Applications.
  • Neuhofer, B., Buhalis, D. and Ladkin, A., 2012. Conceptualising technology enhanced destination experiences. Journal of Destination Marketing and Management, 1 (1-2), 36-46.
  • Frías, D.M., Rodríguez, M.A., Alberto Castañeda, J., Sabiote, C.M. and Buhalis, D., 2012. The Formation of a Tourist Destination's Image via Information Sources: The Moderating Effect of Culture. International Journal of Tourism Research, 14 (5), 437-450.
  • Yovcheva, Z., Buhalis, D. and Gatzidis, C., 2012. Overview of smartphone augmented reality applications for tourism. e-Review of Tourism Research, 10 (2), 63-66.
  • Buhalis, D. and Neuhofer, B., 2012. EVERYTHING YOU NEED TO KNOW ABOUT INTERNET MARKETING. ANNALS OF TOURISM RESEARCH, 39 (2), 1266-1268.
  • Buhalis, D., Li, L. and Gray, D., 2012. Learning about Managing the Business in the Hospitality Industry. Human Resource Development Quarterly.
  • Buhalis, D., Frias, D.M., Rodriguez, M.A., Castaneda, J.A. and Sabiote, C.M., 2012. Tourism destination image formation through of information sources: The moderating effect of culture. International Journal of Tourism Research, 14, 437-450.
  • Spencer, A.J., Buhalis, D. and Moital, M., 2012. A hierarchical model of technology adoption for small owner-managed travel firms: An organizational decision-making and leadership perspective. Tourism Management, 33, 1195-1208.
  • Frías, D.M., Rodríguez, M.A., Castañeda, J.A., Sabiote, C.M. and Buhalis, D., 2012. The formation of a tourist destination's image via information sources: the moderating effect of culture. International Journal of Tourism Research.
  • Hays, S., Page, S. and Buhalis, D., 2012. Social media as a destination marketing tool: An exploratory study of the use of social media among National Tourism Organisations. Current Issues in Tourism.
  • Mistilis, N. and Buhalis, D., 2012. Challenges and potential of the Semantic Web for tourism. e-Review of Tourism Research (eRTR), 10.
  • Yovcheva, Z., Buhalis, D. and Gatzidis, C., 2012. Smartphone Augmented Reality Applications for Tourism. e-Review of Tourism Research (eRTR), 10, 63-66.
  • Zoge, M. and Buhalis, D., 2011. British airways: Customer enabled interactivity. , 269-281.
  • Buhalis, D. and Egger, R., 2011. Destinations. , 175-179.
  • Egger, R. and Buhalis, D., 2011. eTourism case studies: Management and marketing issues. eTourism Case Studies: Management and Narketing Issues, 1-477.
  • Egger, R. and Buhalis, D., 2011. Hospitality. , 5-13.
  • Egger, R. and Buhalis, D., 2011. Information communication technology systems. , 327-331.
  • Buhalis, D. and Egger, R., 2011. Intermediaries. , 83-87.
  • Buhalis, D. and Yazici-Malkoclar, S., 2011. Lastminute.com: From reservation system to lifestyle portal. , 89-101.
  • Egger, R. and Buhalis, D., 2011. Mobile systems. , 417-425.
  • Buhalis, D. and Egger, R., 2011. Transportation. , 263-268.
  • Buhalis, D., Leung, D. and Law, R., 2011. ETourism: Critical information and communication technologies for tourism destinations. , 205-224.
  • Buhalis, D. and Michopoulou, E., 2011. Information-Enabled Tourism Destination Marketing: Addressing the Accessibility Market, Current Issues in Tourism. Current Issues in Tourism, 14, 145-168.
  • Fotis, J., Buhalis, D. and Rossides, N., 2011. Social Media Impact on Holiday Travel Planning: The Case of the Russian and the FSU Markets. International Journal of Online Marketing, 1, 1-19.
  • Fotis, J., Buhalis, D. and Rossides, N., 2011. Social media impact on holiday travel: The case of the Russian and the FSU markets. International Journal of Online Marketing, 1(4), 1-19.
  • Qi, S., Leung, R., Law, R. and Buhalis, D., 2011. A Longitudinal Study of Consumer Perceptions of Travel Website Success Factors in Hong Kong. FIU Hospitality Review, 29, 48-63.
  • Paraskevas, A., Katsogridakis, I., Law, R. and Buhalis, D., 2011. Search Engine Marketing: Transforming Search Engines to Hotel Distribution Channels. The Cornell Hotel Restaurant Administration Quarterly, 52(2), 200-208.
  • Buhalis, D., Qi, S. and Law, R., 2011. Motivations for Visiting Hotel Websites: Chinese versus International Consumers. Journal of Travel and Tourism Research, 136-147.
  • Buhalis, D. and Matloka, J., 2011. Impulsar la comercializacion electronica de destinos turisticos con la personalizacion de contenidos: La economia de las colas largas. Estudios Turísticos, 189, 9-35.
  • Brás, J.M., Costa, C. and Buhalis, D., 2010. Network analysis and wine routes: The case of the Bairrada Wine Route. Service Industries Journal, 30 (10), 1621-1641.
  • Buhalis, D., 2010. Digital Divide and Tourism: Bridging the gap between markets and destinations. Journal of Travel Research, 20 (10), 1-15.
  • Law, R., Leung, R. and Buhalis, D., 2010. An Analysis of Academic Leadership in Hospitality and Tourism Journals. Journal of Hospitality & Tourism Research, 34, 455-477.
  • Minghetti, V. and Buhalis, D., 2010. Digital divide in tourism. Journal of Travel Research, 49, 267-281.
  • Law, R., Qi, S. and Buhalis, D., 2010. A review of website evaluation in tourism research. Tourism Management, 31, 297-313.
  • Qi, S., Law, R. and Buhalis, D., 2010. A Comparison of Chinese and International Online User Perceptions of the Usefulness of Hotel Websites. Information Technology & Tourism, 11.
  • Paraskevas, A., Katsogridakis, I., Law, R. and Buhalis, D., 2010. Search Engine Marketing: Transforming Search Engines to Hotel Distribution Channels. The Cornell Hotel and Restaurant Administration Quarterly.
  • Law, R., Leung, R. and Buhalis, D., 2010. An Analysis of Academic Leadership in Hospitality and Tourism Journals. Journal of Hospitality & Tourism Research.
  • Buhalis, D. and Michopoulou, E., 2010. Information-Enabled Tourism Destination Marketing: Addressing the Accessibility Market. Current Issues in Tourism.
  • Brás, J.M., Costa, C. and Buhalis, D., 2010. Networks analysis and wine routes: the case of the Bairrada wine route. The Service Industries Journal, 30, 1-21.
  • Inversini, A., Cantoni, L. and Buhalis, D., 2010. Destinations Information Competitors and Web Reputation. Information Technology & Tourism, 11, 221-234.
  • Law, R., Qi, S. and Buhalis, D., 2010. Progress in tourism management: A review of website evaluation in tourism research. Tourism Management, 31, 297-313.
  • Peters, M., Frehse, J. and Buhalis, D., 2009. The importance of Lifestyle entrepreneurship: A conceptual study of the tourism industry. PASOS. Revista de Turismo y Patrimonio Cultural, 7, 393-405.
  • Buhalis, D. and Murphy, H., 2009. Information Communication Technologies (ICTs), entrepreneurship and SMTEs. , 287-300.
  • Law, R., Leung, R. and Buhalis, D., 2009. Information Technology Applications in Hospitality and Tourism: A Review of Publications from 2005 to 2007. Journal of Travel & Tourism Marketing, 26, 599-623.
  • Parra Lopez, E., Buhalis, D. and Fyall, A., 2009. Editorial: Entrepreneurship and Innovation in Tourism. PASOS. Revista de Turismo y Patrimonio Cultural, 7, 355-357.
  • Buhalis, D., 2008. Planning Research in Hospitality and Tourism. TOURISM MANAGEMENT, 29 (6), 1240-1241.
  • Buhalis, D. and Kaldis, K., 2008. eEnabled internet distribution for small and medium sized hotels: the case of hospitality SMEs in Athens. Tourism Recreation Research, 33.
  • Michopoulou, E. and Buhalis, D., 2008. Performance measures of net-enabled hypercompetitive industries: the case of tourism. International Journal of Information Management, 28, 168-180.
  • Buhalis, D. and Law, R., 2008. Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research. Tourism Management, 29, 609-623.
  • Eichhorn, V., Miller, G., Michopoulou, E. and Buhalis, D., 2008. Enabling Access to Tourism Through Information Schemes. Annals of Tourism Research, 35, 189-210.
  • Chung, J. and Buhalis, D., 2008. Information needs in online social networks. Information Technology & Tourism, 10, 267-281.
  • Li, L. and Buhalis, D., 2008. Influential Factors of Internet Users Booking Online in China's Domestic Tourism. Journal of China Tourism Research, 4, 172-188.
  • Qi, S., Law, R. and Buhalis, D., 2008. Usability of Chinese Destination Management Organization Websites. Journal of Travel & Tourism Marketing, 25, 182-198.
  • Buhalis, D. and Law, R., 2008. Progress in tourism management: twenty years on and ten years after the internet: the state of eTourism research. Tourism Management, 29, 609-623.
  • Eichhorn, V., Miller, G., Michopoulou, E. and Buhalis, D., 2008. ENABLING ACCESS TO TOURISM THROUGH INFORMATION SCHEMES? Annals of Tourism Research, 35 (1).
  • Buhalis, D. and Kaldis, K., 2008. eEnabled Internet Distribution for Small and Medium Sized Hotels: The Case of Athens. Tourism Recreation Research, 33 (1), 67-81.
  • Buhalis, D., 2007. Foreword. Information and Communication Technologies in Support of the Tourism Industry.
  • Niininen, O., Buhalis, D. and March, R., 2007. Customer empowerment in tourism through Consumer Centric Marketing (CCM). Qualitative Market Research: An International Journal, 10, 265-281.
  • Li, L., Buhalis, D., Lockwood, A. and Benzine, K., 2007. The use of e-learning in training in the UK hospitality industry: An exploratory study. ECEL 2007: 6th European Conference on e-Learning, 391-398.
  • Buhalis, D., Owen, R. and Pletinckx, D., 2006. Information communication technology applications for World Heritage Site management. , 125-144.
  • Li, L. and Buhalis, D., 2006. E-Commerce in China: The Case of Travel. International Journal of Information Management, 26, 153-166.
  • Costa, C. and Buhalis, D., 2005. Conclusion: Tourism futures. , 241-246.
  • Buhalis, D. and Costa, C., 2005. Preface. Tourism Business Frontiers: Consumers, Products and Industry.
  • Buhalis, D. and O'Connor, P., 2005. Information Communication Technology Revolutionizing Tourism. Tourism Recreation Research, 30, 7-16.
  • Peters, M. and Buhalis, D., 2004. Family hotel businesses: Strategic planning and the need for education and training. Education + Training, 46, 406-415.
  • Buhalis, D. and Deimezi, O., 2004. E-Tourism Developments in Greece: Information Communication Technologies Adoption for the Strategic Management of the Greek Tourism Industry. Tourism and Hospitality Research, 5 (2), 103-130.
  • Peters, M. and Buhalis, D., 2004. Small Family Hotel Businesses: The Need for Education and Training. Journal of Education and Training, 46, 406-416.
  • Buhalis, D. and Deimezi, R., 2004. eTourism Developments in Greece. International Journal of Tourism and Hospitality Research, 5, 103-130.
  • Buhalis, D., 2004. eAirlines: Strategic and Tactical use of ICTs in the Airline Industry. Information & Management, 41, 805-825.
  • Bastakis, C., Buhalis, D. and Butler, R., 2004. The Perception of Small and Medium Sized Tourism Accommodation Providers on the Impacts of the Tour Operators' Power in Eastern Mediterranean. Tourism Management, 25, 151-170.
  • Buhalis, D. and Deimezi, O., 2003. Information Technology Penetration and E-commerce Developments in Greece, With a Focus on Small to Medium-sized Enterprises. Electronic Markets, 13, 309-324.
  • Collins, C., Buhalis, D. and Peters, M., 2003. Enhancing SMTEs business performance through eLearning platforms. Journal of Education and Training, 45, 483-494.
  • Ma, J.X., Buhalis, D. and Song, H., 2003. ICTs and Internet Adoption in China's Tourism Industry. International Journal of Information Management, 23, 451-476.
  • Buhalis, D. and Molinaroli, E., 2003. Entrepreneurial Networks in the Italian eTourism. Information Technology & Tourism, 5, 175-184.
  • Bennett, M. and Buhalis, D., 2003. The Future for Internet Travel Distribution: The Travel Agent Perspective. Insights, D, 25-30.
  • Paraskevas, A. and Buhalis, D., 2002. Outsourcing IT for Small Hotels: The Opportunities and Challenges of Using Application Service Providers. The Cornell Hotel and Restaurant Administration Quarterly, 43, 27-39.
  • Buhalis, D., 2002. Information Technology and Tourism: Trends and Developments. Estudis de Turisme de Catalunya, 6, 21-26.
  • Buhalis, D., Fotiou, S. and Vereczi, G., 2002. Sustainable Development of Ecotourism in Small Islands Developing States (SIDS) and Other Small Islands. International Journal of Tourism and Hospitality Research, 4, 79-89.
  • Buhalis, D. and Licata, M.C., 2002. The Future eTourism Intermediaries. Tourism Management, 23, 207-220.
  • Buhalis, D. and Molinaroli, E., 2002. Entrepreneurial Networks and Supply Communities in the Italian eTourism. J. of IT & Tourism, 5, 175-184.
  • Buhalis, D. and Minghetti, V., 2001. Introduction: Information Communication Technologies, Tourism, Culture and Art. Information Technology & Tourism, 4, 75-76.
  • Buhalis, D., 2001. Tourism in Greece: Strategic Analysis and Challenges. Current Issues in Tourism, 4, 440-480.
  • Buhalis, D., 2001. A New Era in Information Technology for Tourism. Turistica Trimestrale di Economia-Management-Marketing, 10, 83-96.
  • Buhalis, D. and Spada, A., 2000. Destination Management Systems: Criteria for Success - An Exploratory Research. J. of IT & Tourism, 3, 41-58.
  • Buhalis, D., 2000. Marketing the competitive destination of the future. Tourism Management, 21 (1), 97-116.
  • Buhalis, D., 2000. Tourism and information technologies: Past, present and future. Tourism Recreation Research, 25 (1), 41-58.
  • Buhalis, D., 2000. Relationships in the distribution channel of tourism conflicts between hoteliers and tour operators in the mediterranean region. International Journal of Hospitality and Tourism Administration, 1 (1), 113-139.
  • Crotts, J.C., Buhalis, D. and March, R., 2000. Introduction: Global alliances in tourism and hospitality management. International Journal of Hospitality and Tourism Administration, 1 (1), 1-10.
  • Buhalis, D., 1999. 'Agenda 2010: For small businesses in the world's longest industry - A growing contribution to European tourism.' Llandudno, Wales 20-22 May 98. Tourism Management, 20 (3), 369-370.
  • Buhalis, D., 1999. Limits of tourism development in peripheral destinations: problems and challenges. TOURISM MANAGEMENT, 20 (2), 183-185.
  • Buhalis, D., 1999. Information Technology for Small and Medium-Sized Tourism Enterprises: Adaptation and Benefits. J. of IT & Tourism, 2, 79-95.
  • Buhalis, D. and Main, H., 1998. Information technology in peripheral small and medium hospitality enterprises: Strategic analysis and critical factors. International Journal of Contemporary Hospitality Management, 10 (5), 198-202.
  • Buhalis, D., 1998. Tourism in the mediterranean: Challenges and Opportunities. Tourism Recreation Research, 23 (1), 90-91.
  • Buhalis, D., Jafari, J. and Werthner, H., 1997. Information technology and the reengineering of tourism. ANNALS OF TOURISM RESEARCH, 24 (1), 245-247.
  • Buhalis, D., 1996. Technology transfer for African tourism. TOURISM MANAGEMENT, 17 (8), 619-620.
  • Buhalis, D. and Sowerby, D., 1996. Towards the millennium: Global civilization in change? TOURISM MANAGEMENT, 17 (3), 230-232.
  • Buhalis, D., 1996. Enhancing the Competitiveness of Small and Medium-Sized Tourism Enterprises. Electronic Markets, 6, 1-6.
  • Buhalis, D., Cooper, C. and Westlake, J., 1995. Eurotourism: Research and perspectives. Annals of Tourism Research, 22 (3), 697-699.
  • Buhalis, D., Cooper, C. and Westlake, J., 1994. Eurotourism: research and perspectives, Greece, May 1994. Tourism Management, 15 (6), 474-476.
  • Buhalis, D. and Westlake, J., 1993. Tourism and the environment: a search for hope in Greece. Tourism Management, 14 (2), 151-153.
  • Buhalis, D., 1993. RICIRMS as a strategic tool for small and medium tourism enterprises. Tourism Management, 14 (5), 366-378.
  • BUHALIS, D. and WESTLAKE, J., 1993. ENVIRONMENT AND TOURISM. ANNALS OF TOURISM RESEARCH, 20 (4), 779-782.

Books

  • Costa, C., Panyik, E. and Buhalis, D., 2014. European tourism planning and organisation systems: The EU member states.
  • Baggio, R., 2014. Technological innovation in e-tourism: The role of interoperability and standards.
  • Buhalis, D., Darcy, S. and Ambrose, I., 2012. Best practice in accessible tourism: inclusion, disability, ageing population and tourism. Bristol, England: Channel View Publications.
  • Buhalis, D. and Darcy, S., 2011. Accessible tourism: concepts and issues.. Bristol: Channel View Publications.
  • Buhalis, D. and Egger, R., 2008. eTourism Case Studies: Management and Marketing Issues in eTourism. Oxford: Butterworth Heinemann.
  • Buhalis, D. and Costa, C., 2006. Tourism Management Dynamics :Trends, Management and Tools. London, England: Butterworth Heinemann.
  • Buhalis, D. and Costa, C., 2006. Tourism Business Frontiers: Consumers, Products and Industry. Oxford: Butterworth Heinemann.
  • Buhalis, D., 2002. eTourism: Information Technologies for Strategic Tourism Management. Harlow, England: Financial Times Prentice Hall.
  • Buhalis, D. and Laws, E., 2001. Tourism Distribution Channels: practices, issues and transformations. London: Continuum.

Chapters

  • Neuhofer, B. and Buhalis, D., 2016. Service-dominant logic in the social media landscape: New perspectives on experience and value co-creation. In: Sigala, M. and Gretzel, U., eds. Advances in social media for travel, tourism and hospitality: new perspectives, practice and cases. Ashgate.
  • Qi, S., Law, R. and Buhalis, D., 2014. A modified Fuzzy hierarchical TOPSIS model for hotel website evaluation. Hospitality, Travel, and Tourism: Concepts, Methodologies, Tools, and Applications. 263-283.
  • Yovcheva, Z., Buhalis, D., Gatzidis, C. and Van Elzakker, C.P.J.M., 2014. Empirical evaluation of smartphone augmented reality browsers in an urban tourism destination context. Hospitality, Travel, and Tourism: Concepts, Methodologies, Tools, and Applications. 481-502.
  • Rihova, I., Buhalis, D., Moital, M. and Gouthro, M., 2014. Social constructions of value: marketing considerations for the context of events and festival participation. In: Moufakkir, O. and Pernecky, T., eds. Ideological, Social and Cultural Aspects of Events. CABI.
  • Costa, C., Panyik, E. and Buhalis, D., 2014. A comparative approach to European tourism planning and organisation systems: An introduction. European Tourism Planning and Organisation Systems: The EU Member States. 1-9.
  • Costa, C., Panyik, E. and Buhalis, D., 2014. Towards an emerging planning and organisational framework: Conclusions. European Tourism Planning and Organisation Systems: The EU Member States. 461-468.
  • Neuhofer and Buhalis, D., 2013. Experience, Co-Creation and Technology: Issues, Challenges and Trends for Technology Enhanced Tourism Experiences. In: McCabe, S., ed. The Routledge Handbook of Tourism Marketing. Taylor & Francis Group, 124-139.
  • Ambrose, I., Darcy, S. and Buhalis, D., 2012. Conclusions: Best accessible tourism practice. Best Practice in Accessible Tourism: Inclusion, Disability, Ageing Population and Tourism. 377-379.
  • García-Caro, S.N., De Waal, A. and Buhalis, D., 2012. Special needs customer care training for tourism. Best Practice in Accessible Tourism: Inclusion, Disability, Ageing Population and Tourism. 365-376.
  • Fotis, J., Buhalis, D. and Rossides, N., 2012. Social media use and impact during the holiday travel planning process. In: Fuchs, M., Ricci, F. and Cantoni, L., eds. Information and Communication Technologies in Tourism 2012. Vienna, Austria: Springer-Verlag, 13-24.
  • Karyopouli, S. and Koutra, C., 2012. Mature coastal Mediterranean destinations: mitigating seasonality. In: Costa, C., Panyik, E. and Buhalis, D., eds. European Tourism Planning and Organisation Systems. Bristol: Channel View.
  • Buhalis, D., 2011. eTourism Strategy. In: Moutinho, L., ed. Strategic Management in Tourism. Wallingford, Oxfordshire: CABI, 262-274.
  • Peters, M. and Buhalis, D., 2011. Creativity and Innovation. In: Tassiopoulos, D., ed. New tourism ventures: an entrepreneurial and managerial approach. Cape Town, South Africa: Juta, 93-105.
  • Buhalis, D. and Jun, S.H., 2011. Tourism & Technology. In: Cooper, C., ed. Contemporary Tourism Reviews. Goodfellow Publishers.
  • Jun, S.H., Hartwell, H. and Buhalis, D., 2011. Impact of the internet on travel satisfaction and overall life satisfaction. In: Uysal, M., Perdue, R. and Sirgy, M.J., eds. Handbook of tourism and quality-of-life research: enhancing the lives of tourists and residents of host communities.. Springer.
  • Spyriadis, T., Buhalis, D. and Fyall, A., 2011. Dynamics of Destination Governance: Governance and Meta-governance in the Composite Industrial Environment of Destinations. In: Laws, E., Richins, H. and Agrusa, J., eds. Tourism Destination Governance: Practice, Theory and Issues. Oxford: CABI.
  • Newton, A. and Tejedor, N., 2011. Introduction. Principles and practice of forest landscape restoration: case studies from the drylands of Latin America. Gland, Switzerland: IUCN, 1-22.
  • Eichhorn, V. and Buhalis, D., 2010. Accessibility: A key objective for the tourism industry. Accessible Tourism: Concepts and Issues. 46-61.
  • Darcy, S. and Buhalis, D., 2010. Conceptualising disability. Accessible Tourism: Concepts and Issues. 21-45.
  • Darcy, S., Ambrose, I., Schweinsberg, F. and Buhalis, D., 2010. Conclusion: Universal approaches to accessible tourism. Accessible Tourism: Concepts and Issues. 300-316.
  • Darcy, S. and Buhalis, D., 2010. Introduction: From disabled tourists to accessible tourism. Accessible Tourism: Concepts and Issues. 1-20.
  • Michopoulou, E. and Buhalis, D., 2010. Stakeholder analysis of accessible tourism. Accessible Tourism: Concepts and Issues. 260-273.
  • Michopoulou, E. and Buhalis, D., 2010. Technology platforms and challenges. Accessible Tourism: Concepts and Issues. 287-299.
  • Matloka, J. and Buhalis, D., 2010. Destination Marketing through User Personalised Content (UPC). In: Gretzel, U., Law, R. and Fuchs, M., eds. Information and Communication Technologies in Tourism 2010. Vienna, Austria: Springer-Verlag, 519-530.
  • Qi, S., Leung, R. and Buhalis, D., 2010. Hong Kong residents’ perception of travel websites. In: Gretzel, U., Law, R. and Fuchs, M., eds. Information and Communication Technologies in Tourism 2010. Vienna, Austria: Springer-Verlag, 75-86.
  • Au, N., Law, R. and Buhalis, D., 2010. The impact of culture on e-complaints: evidence from Chinese consumers in hospitality organisations. In: Gretzel, U., Law, R. and Fuchs, M., eds. Information and Communication Technologies in Tourism 2010. Vienna, Austria: Springer-Verlag, 285-296.
  • Fotis, J., Rossides, N. and Buhalis, D., 2010. Social Media Impact on Leisure Travel: The Case of the Russian Market and the Challenges for the Cyprus Tourism Industry. In: Vrontis, D., Weber, Y., Kaufmann, R. and Tarba, S., eds. 3rd Annual EuroMed Conference of the EuroMed Academy of Business: Business Developments Across Countries And Cultures. EuroMed Press, 1365-1367.
  • Pullen, C., 2010. Introduction. In: Pullen, C. and Cooper, M., eds. LGBT Identity and Online New Media. New York: Routledge, 1-13.
  • Inversini, A. and Buhalis, D., 2009. Long Tail Tourism Destination Websites: A study on information quality and information convergence. CAUTHE 2009: See Change: Tourism and Hospitality in a Dynamic World Proceedings. CAUTHE.
  • Pistidda, L. and Buhalis, D., 2009. eTourism: Wireless Applications in Tourism. CAUTHE 2009: See Change: Tourism and Hospitality in a Dynamic World Proceedings. CAUTHE.
  • Buhalis, D. and Pistidda, L., 2009. Wireless applications in destinations. Information and Communication Technologies in Tourism 2009: Proceedings of ENTER 2009. Vienna, Austria: Springer-Verlag, 161-172.
  • Au, N., Buhalis, D. and Law, R., 2009. Complaints on the Online Environment – The Case of Hong Kong Hotels. Information and Communication Technologies in Tourism 2009: Proceedings of ENTER 2009. Vienna, Austria: Springer-Verlag, 73-86.
  • Qi, S., Law, R. and Buhalis, D., 2009. A Study of Chinese and International Online Users’ Perceptions of Usefulness on Hotel Websites. Information and Communication Technologies in Tourism 2009: Proceedings of ENTER 2009. Vienna, Austria: Springer-Verlag, 285-296.
  • Peters, M. and Buhalis, D., 2009. Small Family Hotel Businesses: Strategic Planning and the Need for Education and Training. The Compendium of Family Business Models from Around the World. India: ICFAI University Press.
  • Buhalis, D. and Costa, C., 2009. Tecnologías y sistemas de información de gestión en turismo. In: Beech, J. and Chadwick, S., eds. Modernizacion y calidad: en la administracion del turismo. Editorial Sintesis, 241-256.
  • Chung, J.Y. and Buhalis, D., 2009. Virtual Travel Community: bridging between travellers and locals. In: Sharda, N., ed. Tourism Informatics: Visual Travel Recommender Systems, Social Communities and User Interface Design. Information Science Reference, 130-144.
  • Buhalis, D. and Murphy, H., 2009. Information Communication Technologies (ICTs), SMTEs and Entrepreneurship. In: Ateljevic, J. and Page, S.J., eds. Tourism and Entrepreneurship: International Perspectives. Oxford: Butterworth Heinemann, 285-298.
  • Kronenberg, C., Peters, M. and Buhalis, D., 2008. Evaluating the Opportunity. In: Tassiopoulos, D., ed. New Tourism Ventures: An Entrepreneurial and Managerial Approach. South Africa: Juta Academic, 97-110.
  • Peters, M. and Buhalis, D., 2008. Creativity and Innovation. In: Tassiopoulos, D., ed. New Tourism Ventures: An Entrepreneurial and Managerial Approach. South Africa: Juta Academic, 47-60.
  • Zoge, M., 2008. British Airways. In: Buhalis, D. and Egger, R., eds. eTourism Case Studies : Management and Marketing Issues in eTourism. Oxford: Butterworth-Heinemann.
  • Malkoclar, Y., 2008. Lastminute.com. In: Buhalis, D. and Egger, R., eds. eTourism Case Studies: Management & Marketing Issues in eTourism. Oxford: Butterworth Heinemann.
  • Karcher, K. and Alford, P., 2008. Tiscover: Destination management system pioneer. In: Egger, R. and Buhalis, D., eds. eTourism case studies: Management and marketing issues in eTourism. Oxford: Butterworth Heinemann, 233-242.
  • Pühretmair, F. and Buhalis, D., 2008. Accessible Tourism: Introduction to the Special Thematic Session. In: Miesenberger, K., ed. Computers Helping People with Special Needs: 11th International Conference, ICCHP 2008, Linz, Austria, July 9-11, 2008, Proceedings. Berlin, Heidelberg: Springer, 969-972.
  • Buhalis, D., 2008. Information Technology in Tourism. In: Cooper, C., Fletcher, J., Fyall, A., Gilbert, D. and Wanhill, S., eds. Tourism: Principles and Practice. London: Pearson, 622-655.
  • Chung, J.Y. and Buhalis, D., 2008. Web 2.0: A study of online travel community. In: O'Connor, P., Hopken, W. and Gretzel, U., eds. Information and Communication Technologies in Tourism 2008: Proceedings of ENTER 2008. Vienna, Austria: Springer-Verlag, 70-81.
  • Kronenberg, C., Peters, M. and Buhalis, D., 2008. Evaluating the opportunity. In: Tassiopoulos, D., ed. New tourism ventures: an entrepreneurial and managerial approach. Cape Town, South Africa.: Juta, 97-110.
  • Ladkin, A., 2006. Conference tourism. In: Buhalis, D. and Costa, C., eds. Tourism business frontiers: consumers, products and industry. Oxford: Elsevier Butterworth-Heinemann, 56-66.
  • Costa, C. and Buhalis, D., 2006. Synergies Between Territorial Planning and Strategic Management: A prospective Analysis. In: Fonseca, M.L., ed. Desenvolvimento e Território: Espaços Rurais Pós-Agrícolas e Nuevos Lugares de Turismo e Lazer. Lisbon, Portugal: Universidade de Lisboa, 191-213.
  • Buhalis, D., 2006. Strategic Use of Information Technologies in the Tourism Industry. In: Papatheodorou, A., ed. Managing Tourism Destinations. Cheltenham, England: Edward Elgar, 409-421.
  • Buhalis, D., 2006. eTourism. In: Anttiroiko, A.-V. and Malkia, M., eds. Encyclopedia of Digital Government. Hershey, USA: IGI Publishing, 749-755.
  • Buhalis, D., Karcher, K. and Brown, M., 2006. TISCOVER: Development and Growth. In: Prideaux, B., Moscardo, G. and Laws, E., eds. Managing Tourism and Hospitality Services: Theory and International Applications. Wallingford, England: CABI Publishing, 62-72.
  • Buhalis, D., Owen, R. and Pletinckx, R., 2006. ICT Applications for World Heritage Site Management. In: Fyall, A. and Leask, A., eds. Managing World Heritage Sites. Elsevier Butterworth -Heinemann, 125-144.
  • Buhalis, D., 2006. The Impact of Information Technology on Tourism Competition. In: Papathedorou, A., ed. Corporate Rivalry and Market Power : Competition Issues in the Tourism Industry. London: I. B. Tauris, 143-171.
  • Buhalis, D. and Egger, R., 2006. Information Communication Technology as a Means for Process and Production Innovation for Organisations. In: Pikkematt, B. and Peters, M., eds. Innovationen im Tourismus. Germany: Erich Schmidt Verlag, 163-175.
  • Peters, M., Weiermair, K. and Buhalis, D., 2006. L’Esprit d’Entreprise dans les Sociétés Familiales du Secteur Touristique: Le Cas de l’Hôtellerie. In: Callot, P., ed. Tourisme et PME. Paris: Hermes, 117-131.
  • Buhalis, D. and Costa, C., 2006. Information Technology and Management Information Systems in Tourism. In: Beech, J. and Chadwick, S., eds. Business of Tourism Management. Harlow, England: Financial Times/Prentice Hall, 247-262.
  • Buhalis, D. and Ujma, D., 2006. Intermediaries: Travel Agencies & Tour Operators. In: Buhalis, D. and Costa, C., eds. Tourism Business Frontiers: Consumers, Products and Industry. Oxford, England: Elsevier Butterworth-Heinemann, 171-180.
  • Costa, C., 2006. Introduction. In: Buhalis, D. and Ford, F., eds. Tourism Business Frontiers : Consumers, Products and Industry. Oxford, England: Elsevier Butterworth-Heinemann, 1-7.
  • Buhalis, D. and Peters, M., 2006. SME's in Tourism. In: Buhalis, D. and Costa, C., eds. Tourism Management Dynamics : Trends, Management and Tools. London: Buttterworth Heinemann, 116-129.
  • Costa, C., 2006. Tourism Futures. In: Buhalis, D., ed. Tourism Business Frontiers : Consumers, Products and Industry. Oxford, England: Elsevier Butterworth-Heinemann, 241-246.
  • Buhalis, D. and O'Connor, P., 2006. Information Communication Technologies. In: Buhalis, D. and Costa, C., eds. Tourism management Dynamics: Trends, Management and Tools. London: Buttterworth Heinemann, 196-209.
  • Niininen, O. and March, R., 2006. Consumer Centric Tourism Marketing. In: Buhalis, D. and Costa, C., eds. Tourism Management Dynamics : Trends, Management and Tools. London: Buttterworth Heinemann, 175-186.
  • Costa, C., 2006. Introduction. In: Buhalis, D., ed. Tourism Management Dynamics: Trends, Management and Tools. London: Buttterworth Heinemann, 1-6.
  • Costa, C., 2006. Tourism Management Dynamics. In: Buhalis, D., ed. Tourism Management Dynamics : Trends, Management and Tools. London: Butterworth Heinemann, 247-252.
  • Buhalis, D. and Owen, R., 2006. Business Process Reengineering. In: Pizam, A., ed. International Encyclopedia of Hospitality Management. London: Elsevier/Butterworth-Heinemann, 55-56.
  • Buhalis, D. and Owen, R., 2006. Wireless. In: Pizam, A., ed. International Encyclopedia of Hospitality Management. London: Elsevier/Butterworth-Heinemann, 651-666.
  • Buhalis, D., 2006. Outsourcing ICT Services. In: Pizam, A., ed. International Encyclopedia of Hospitality Management. London: Elsevier/Butterworth-Heinemann, 458.
  • Buhalis, D., 2006. High Tech High Touch. In: Pizam, A., ed. International Encyclopedia of Hospitality Management. London: Elsevier/Butterworth-Heinemann, 302-303.
  • Buhalis, D., 2005. Information and communication technologies for tourism. The Management of Tourism. 232-245.
  • Buhalis, D., 2005. Information Technology in Tourism. In: Cooper, C., Fletcher, J., Gilbert, D. and Wanhill, S., eds. Tourism : Principles and Practice. 3rd ed.. Harlow, England: Financial Times Prentice Hall, 702-730.
  • Buhalis, D., 2005. Impact of Technology. In: Pender, L. and Sharpley, R., eds. The Management of Tourism. London: Sage, 232-245.
  • Buhalis, D., 2003. Internet. In: Jenkins, J. and Pigram, J., eds. Encyclopaedia of Leisure and Outdoor Recreation. London: Routledge, 264-266.
  • Buhalis, D., 2003. WWW. In: Jenkins, J. and Pigram, J., eds. Encyclopaedia of Leisure and Outdoor Recreation. London: Routledge, 566-569.
  • Buhalis, D., 2003. Tourism and Information Technologies: Past, Present, Future. In: Ranga, M. and Chandra, A., eds. Tourism and Hospitality in the 21st Century. New Delhi, India: Discovery Publishing House, 154-169.
  • Buhalis, D. and Laws, E., 2001. Introduction: Tourism Distribution Channels: Practices, Issues and Transformations. In: Buhalis, D. and Laws, E., eds. Tourism Distribution Channels :Practices, Issues and Transformations. London: Continuum, 3-7.
  • Buhalis, D., 2001. Tourism Distribution Channels: Practices and Processes. In: Buhalis, D. and Laws, E., eds. Tourism Distribution Channels: practices, issues and transformations. London: Continuum, 7-32.
  • O'Connor, P. and Frew, A., 2001. The Transformation of Tourism Distribution Channels Through Information Technology. In: Buhalis, D. and Laws, E., eds. Tourism Distribution Channels : Practices, Issues and Transformations. London: Continuum, 332-350.
  • Buhalis, D. and Laws, E., 2001. Tourism Distribution Channels: Agendas for Future Research. In: Buhalis, D. and Laws, E., eds. Tourism Distribution Channels : Practices, Issues and Transformations. London: Continuum, 371-376.
  • Buhalis, D., 2001. The Tourism Phenomenon- The New Tourist and Consumer. In: Wahab, S. and Cooper, C., eds. Tourism in the Age of Globalisation. London: Routledge, 69-96.
  • Buhalis, D. and Diamantis, D., 2001. Tourism Development and Sustainability on the Greek Archipelagos. In: Ioannides, D., Apostolopoulos, G. and Sonmez, S., eds. Mediterranean Islands and Sustainable Tourism Development: practices, management and policies. London: Continuum, 143-170.
  • Fyall, A., Oakley, B. and Weiss, A., 2000. Theoretical Perspectives Applied to Inter-Organisational Collaboration on Britain's Inland Waterways. In: Crotts, J., Buhalis, D. and March, R., eds. Global Alliances in Tourism and Hospitality Management. New York: Haworth Press, 89-112.

Conferences

  • Neuhofer, Buhalis, D. and Ladkin, A., 2014. Co-Creation through Technology: Dimensions of Social Connectedness. In: ENTER2014 Conference 21-24 January 2014 Dublin, Ireland. Vienna: Springer, 339-352.
  • Tian, F., XU, F., Buhalis, D. and Weber, J., 2013. Marketing Tourism via Electronic Games: Understanding the Motivation of Tourist Players. In: ", 5th International Conference on Games and Virtual Worlds for Serious Applications 11-13 September 2013 Bournemouth University, UK.
  • Neuhofer, B., Buhalis, D. and Ladkin, A., 2013. Experiences, Co-creation and Technology: A conceptual approach to enhance tourism experiences. In: Cauthe 2013 11-14 February 2013 Lincoln, New Zealand.
  • Neuhofer, B. and Buhalis, D., 2012. Understanding and managing Technology-Enabled Enhanced Tourist Experiences. In: The 2nd Advances in Hospitality and Tourism Marketing & Management 31 May-2 June 2012 Corfu, June.
  • Mistilis, N. and Buhalis, D., 2012. Challenges and potential of the Semantic Web for tourism. In: ENTER 2012 24-27 January 2012 Helsingborg, Sweden.
  • Mistilis, N. and Buhalis, D., 2011. Can tourism networks manage new technology? In: 1st World Research Summit for Tourism and Hospitality 10-13 December 2011 Hotel ICON, Hong Kong.
  • Khoo-Lattimore, C., Ekiz, E. and Buhalis, D., 2011. Power In Praise: Exploring Online Compliments On Luxury Hotels. In: Advances in Hospitality and Tourism Marketing and Management Conference 19-24 June 2011 Istanbul, Turkey. 366-370.
  • Phung, P. and Buhalis, D., 2011. Travel Enjoyment and Website Sensory Features. In: Law, R., Fuchs, M. and Ricci, F., eds. ENTER 2011 Proceedings 26-28 January 2011 Innsbruck, Austria. Vienna, Austria: Springer, 599-610.
  • Spencer, A., Buhalis, D. and Moital, M., 2011. Determinants of Organizational Technology Adoption for Travel Firms: Prospects and Challenges,eRTR Review of Tourism Research. In: ENTER2011 26-28 January 2011 Innnsbruck, Austria.
  • Jin, Y., Chung, J., Buhalis, D. and Petrick, J., 2010. The use of social network analysis to examine the interactions between locals and tourists in an online community. In: TTRA 2010: TTRA’s 41st Annual Conference "Rockin' and Rollin' Down the Research River 20-22 June 2010 Grand Hyatt San Antonio, TX, USA.
  • Qi, S., Law, R. and Buhalis, D., 2009. A Study of Chinese and International Online User Perceptions of Hotel Websites' Usefulness. Springer, 285-296.
  • Inversini, A. and Buhalis, D., 2009. Tourism Destination Websites and Web 2.0. In: 3rd Advances in Tourism Marketing Conference 6-9 September 2009 Bournemouth University, England.
  • Buhalis, D. and Pistidda, L., 2009. Wireless applications in destinations. In: 3rd Advances in Tourism Marketing Conference 6-9 September 2009 Bournemouth University, England.
  • Inversini, A. and Buhalis, D., 2009. Information Convergence in the Long Tail: The Case of Tourism Destination Information. Vienna, Austria: Springer-Verlag, 381-392.
  • Buhalis, D., 2008. Tourism: Social Networking Online and Implications for Hotels Management. In: II Canarian Hotel Management Meeting, HECANSA 4-5 June 2008 Santa Cruz de Tenerife, Canary Islands, Spain.
  • Buhalis, D., 2008. Technology Empowered Revolution for Tourism Destinations. In: National Conference on Image, Products and Destinations 13-14 May 2008 Province of Siena, Italy..
  • Buhalis, D., 2008. eTourism: Innovate and Differentiate. In: XXI National Congress of Hospitality and Tourism 11-12 February 2008 Vilamoura, Portugal..
  • Buhalis, D., 2008. eTourism – The View from the Future: Search and Travel Experience in the Web 2.0 era. In: ENTER2008, IFITT 22-25 January 2008 Innsbruck, Austria.
  • Buhalis, D., 2008. eTourism: Search in the Web 2.0 era. In: EyeForTravel: Travel Distribution Technology 2008 16-17 January 2008 Regent's Park Marriott, London.
  • Buhalis, D. and Pistidda, L., 2008. The Impact of WiMAX on Tourist Destinations. In: O'Connor, P., Hё̧œ̐pken, W. and Gretzel, U., eds. ENTER 2008: eTourism:The View from the Future January 2008 Innsbruck, Austria. Vienna: Springer-Verlag Wien, 383-394.
  • Qi, S., Leung, R., Law, R. and Buhalis, D., 2008. A Study of Information Richness and Downloading Time for Hotel Websites in Hong Kong. In: O'Connor, P., Hё̧œ̐pken, W. and Gretzel, U., eds. ENTER 2008: eTourism:The View from the Future January 2008 Innsbruck, Austria. Vienna: Springer-Verlag Wien, 267-278.
  • Chung, J.Y. and Buhalis, D., 2008. Web 2.0: A study of Online Travel Community. In: O'Connor, P., Hё œ pken, W. and Gretzel, U., eds. ENTER 2008: eTourism:The View from the Future January 2008 Innsbruck, Austria. Vienna: Springer-Verlag Wien, 70-81.
  • Inversini, A., Cantoni, L. and Buhalis, D., 2008. Destinations Information Competitors and Web Reputation: A Preliminary Study. In: ITT workshop: Tourism, Information Search and the Internet 13-14 November 2008 MODUL University, Vienna, Austria. Journal of Information Technology and Tourism.
  • Buhalis, D., 2007. Technology Empowered Revolutions for Tourism Destinations. In: Tourism International Congress of Leiria and the Oeste Region, The School of Maritime Technology (ESTM/IPL), Instituto Politécnico de Leiria (IPL) 22-23 November 2007 Peniche, Portugal.
  • Buhalis, D., 2007. Strategic Destination Management and Marketing. In: Executive Education Courses, ILUM University 18 May 2007 Milan, Italy.
  • Hyun, M.Y. and Buhalis, D., 2007. The Impact of On/Offline Travel Information on Virtual Destination Images. In: International Society of Travel and Tourism Educators 2007 Conference 4-6 October 2007 Charleston, South Carolina, USA.
  • Qi, S., Buhalis, D. and Law, R., 2007. Evaluation of the Usability of Chinese Destination Management Organisation Websites. Springer, 267-278.
  • Michopoulou, E., Buhalis, D., Michailidis, S. and Ambrose, I., 2007. Destination Management Systems: Technical Challenges in Developing an eTourism Platform for Accessible Tourism in Europe. Springer, 301-310.
  • Buhalis, D. and Zoge, M., 2007. The Strategic Impact of the Internet on the Tourism Industry. Springer, 481-492.
  • Owen, R., Buhalis, D. and Pletinckx, D., 2006. Visitors' Evaluations of Technology Used at Cultural Heritage Sites. Springer, 383-393.
  • Michopoulou, E. and Buhalis, D., 2006. Developing an eTourism Platform for Accessible Tourism in Europe: Technical Challenges. Springer, 170.
  • Owen, R., Buhalis, D. and Pletinckx, D., 2005. Visitors' Evaluations of ICTs Used in Cultural Heritage. Eurographics Association, 129-136.
  • Kao, Y.F., Louvieris, P., Powell-Perry, J. and Buhalis, D., 2005. E-Satisfaction of NTO's Website Case Study: Singapore Tourism Board's Taiwan Website. Springer, 227-237.
  • Li, L. and Buhalis, D., 2005. Predicting Internet Usage for Travel Bookings in China. Springer, 429-439.
  • Owen, R., Buhalis, D. and Pletinckx, D., 2004. Developing the Tourism Aspects of a Cultural Route. Eurographics Association, 75-84.
  • Owen, R., Buhalis, D. and Pletinckx, D., 2004. Identifying technologies used in Cultural Heritage. Eurographics Association, 155-163.
  • Dellaert, B.G.C., 2000. Tourists' valuation of other tourists' contributions to travel web sites. 293-302.
  • Palkoska, J., Dunzendorfer, A. and Kung, J., 2000. Vague queries in tourism information systems. 61-70.
  • MacVicar, A. and Main, H., 2000. Desktop: How culture in an international multi-locational travel organisation affects the successful implementation of technology solutions - Two years on. 189-199.
  • Withalm, J. and Fasching, M., 2000. Agents solving strategic problems in tourism. 275-282.
  • Rastrollo, M.A. and Alarcon, P., 2000. The competitiveness of traditional tourist destinations in the information economy. 209-217.
  • Buhalis, D. and Spada, A., 2000. Destination management systems: Criteria for success - An exploratory research. 473-484.
  • Crichton, E. and Frew, A.J., 2000. Usability of information and reservations systems: Theory or practice? 408-417.
  • Baier, B., 2000. The interplay of holiday-related travel habits and the use of new information and communication technologies. 303-313.
  • Govers, R., Jansen-Verbeke, M. and Go, F.M., 2000. Virtual tourist destinations: Assessing their communication effectiveness with and through foreign intermediaries. 93-103.
  • Sharma, P., Carson, D. and DeLacy, T., 2000. Developing a business information data warehouse for the Australian tourism industry - A strategic response. 147-156.
  • Minghetti, V., Moretti, A. and Micelli, S., 2000. 'Intelligent' museum as value creator on the tourism market: Towards a new business model. 114-125.
  • Frew, A.J., 2000. A critical analysis of tourism information technology research. 39-52.
  • Haller, M., Proll, B., Retschitzegger, W., Tjoa, A.M. and Wagner, R.R., 2000. Integrating heterogeneous tourism information in TIScover - The MIRO-Web approach. 71-80.
  • Klicek, B., 2000. Tourist satisfaction based multilevel intelligent decision support system. 167-177.
  • Daniele, R., Mistilis, N. and Ward, L., 2000. Partnership Australia's national tourism data warehouse: Preliminary assessment of a destination marketing system. 353-364.
  • Friel, M., Sombert, A. and Crimes, B., 2000. Service dimensions of travel distribution: An Indian case study. 200-208.
  • Hopken, W., 2000. Reference model of an electronic tourism market. 265-274.
  • Peacock, M., 2000. The failure of the new discipline: Information technology, business process, and the control of tourism operatives. 53-60.
  • Martini, U., Jacucci, G., Cattani, C. and Calza, D., 2000. Mentoring small destinations into destination management towards electronic marketing. 485-496.
  • Waksberg, R., Stevens, B. and Vales, G., 2000. The Canadian tourism exchange: Content, collaboration, and commerce. 245-264.
  • Jung, T.H. and Butler, R., 2000. The measurement of the marketing effectiveness of the internet in the tourism and hospitality industry. 460-472.
  • Yu, A.K.L. and Law, R., 2000. The application of E-commerce to enhance the competitive advantages of hotels in Hong Kong. 343-352.
  • Malaka, R. and Zipf, A., 2000. DEEP MAP: Challenging IT research in the framework of a tourist information system. 15-27.
  • Lyons, G.A., 2000. Developing rural tourism destinations: Implications for, and of, information systems. 232-244.
  • Pan, B. and Fesenmaier, D.R., 2000. A typology of tourism related web sites: Its theoretical background and implications. 381-395.
  • Blank, D. and Sussmann, S., 2000. Destination management systems and small accommodation establishments: The Irish experience. 418-429.
  • Evans, G., Peacock, M. and Richards, G., 2000. Small is beautiful? ICT and tourism SMEs: a comparative European survey. 497-508.
  • Bedard, F., 2000. Tomorrow's travel agency: A survey of adaptation and positioning strategies to new technologies in services. 336-342.
  • Borge, M., 2000. Involving the DMO's in a larger part of the value chain. 375-380.
  • Kaukal, M. and Werthner, H., 2000. Integration of heterogeneous information sources. 81-92.
  • Stock, O., 2000. Intelligent interfaces for the tourist. 1-14.
  • Steiner, T., 2000. Meta-level programming for legacy TIS integration. 28-38.
  • Castelltort, M., Mora, J.I., Navarro, G., Pernas, J.I. and Zapata, M.J., 2000. Internet as a destination marketing tool: A case study (Spanish National Tourism Organisation). 438-449.
  • Bullock, J.C. and Goble, C.A., 2000. Putting the tourist into tourist information. 104-113.
  • Zabel, J., Bonke, D. and Constanta, P., 2000. Open network for tourism (OnTour): A concept for electronic commerce in the business processes of the tourism industry. 283-292.
  • Wober, K.W., 2000. Efficiency measures in benchmarking decision support systems: A hotel industry application. 450-459.
  • Cho, Y.H. and Fesenmaier, D.R., 2000. A conceptual framework for evaluating effects of a virtual tour. 314-323.
  • O'Leary, J.T., 2000. Data management in tourism: Chaotic and quixotic. 157-166.
  • O'Connor, P. and Frew, A.J., 2000. Evaluating electronic channels of distribution in the hotel sector. 324-335.
  • van der Pijl, G.J., 2000. The use of internet sites by smaller travel agencies in the Netherlands. 430-437.
  • Navarro, J.R. and Rubio, J.Q., 2000. DATATUR: Tourism statistics information system - The experience of Spain. 126-146.
  • Gretzel, U., 2000. Capacity to change and its influence on effective IT use. 509-518.
  • Konig, J. and Strauss, C., 2000. Supplements in airline cabin service. 365-374.
  • Tremblay, P. and Sheldon, P.J., 2000. Industrial mapping of tourism information technologies. 218-231.
  • Sigala, M., Airey, D., Jones, P. and Lockwood, A., 2000. The diffusion and application of multimedia technologies in the tourism and hospitality industries. 396-407.
  • Galvez, S., Guevara, A., Caro, J.L. and Aguayo, A., 2000. Cooperative techniques and tools to increase the quality of the software in tourist companies. 178-188.
  • Dellaert, B.G.C., 1999. The tourist as value creator on the Internet. 66-76.
  • Evans, G., 1999. Networking for growth and digital business: Local urban tourism SMTEs and ICT. 376-387.
  • Daniele, R. and Mistilis, N., 1999. Information technology and tourism education in Australia: an industry view of skills and qualities required in graduates. 140-150.
  • Main, H.C., 1999. Emerging technologies and their role in developing a marketing information system(MKIS) for tourism and hospitality products. 347-356.
  • Jung, H.S., 1999. The analysis of demographic profiles and prospects of internet users in national tourism organisations case study: Korea National Tourism Organisation (KNTO). 98-107.
  • Marcussen, C.H., 1999. Distribution of Danish holiday cottages via the Internet/WWW. 259-269.
  • Jung, H.S. and Twigeri, A., 1999. The use of the Internet as a new marketing tool to promote new tourist destinations in Asia - Case study: Korea National Tourism Organisation (KNTO). 119-129.
  • Godart, J.M., 1999. Combinatorial optimisation based decision support system for trip planning. 318-327.
  • Hartl-Nielsen, A., 1999. Publishing tourism statistics and market intelligence on the Internet. 388-397.
  • Baker, M., Sussmann, S. and Meisters, M., 1999. The productivity paradox and the hospitality industry. 300-309.
  • Frew, A.J. and Crichton, E., 1999. User interfaces in information and reservation systems: Classification and development issues. 328-336.
  • Peacock, M., 1999. The future is feminine - Gender issues and information systems in hospitality and tourism. 310-317.
  • Frew, A.J. and O'Connor, P., 1999. Destination marketing system strategies: Refining and extending an assessment framework. 398-407.
  • Buhalis, D., 1999. The cost and benefits of Information Technology and the Internet for small and medium-sized tourism enterprises. 218-227.
  • Laubenheimer, M.C., Carlsson, T., Cordero, F. and Makinen, A., 1999. From intra-regional competition towards intra-regional cooperation in tourism: The concept of Telecooperation and Virtual Enterprises in the regional tourism business. 279-289.
  • O'Brien, P.F., 1999. An architecture for a distributed travel reservations system. 172-178.
  • Guevara, A., Caro, J.L., Aguayo, A., Galvez, S. and Gonzalez, L., 1999. Electronic invoicing for a hotel management computer network system. 270-278.
  • Baker, M. and Sussmann, S., 1999. Factors affecting the contribution of information technology in the hospitality industry. 290-299.
  • Evans, G. and Peacock, M., 1999. A comparative study of ICT and tourism and hospitality SMEs in Europe. 247-258.
  • Beirne, E. and Curry, P., 1999. The impact of the Internet on the information search process and tourism decision making. 88-97.
  • Tichler, G., Grossmann, W. and Werthner, H., 1999. Using data mining in analysing local tourism patterns. 1-10.
  • Jewell, G., Williamson, B. and Karcher, K., 1999. The Airtours Cruise Intranet: Streamlining the distribution of information, knowledge and money. 337-346.
  • Wober, K.W., 1999. Comparing operating ratios for small and medium hotel and restaurant businesses. A decision support system using Internet technology. 238-246.
  • Curry, P. and Alpert, F., 1999. The impact of the Internet on consideration sets - the case of international tourist destinations. 77-87.
  • Schertler, W. and Berger-Koch, C., 1999. Tourism as an information business: The strategic consequences of e-commerce for business travel. 25-35.
  • van der Pijl, G.J. and Bartelink, H., 1999. Printing-on-demand as a channel for tourist information. 46-53.
  • Bjork, P. and Guss, T., 1999. The Internet as a marketspace - The percepton of the consumers. 54-65.
  • Proll, B., Retschitzegger, W. and Wagner, R.R., 1999. Holiday packages on the Web. 108-118.
  • Guler, S. and Klein, S., 1999. Hotel reservation systems on the Internet - Custom design vs. standard software. 201-217.
  • O'Brien, P.F., 1999. Matching traveller preferences to destination and product characteristics: It's all a matter of semantics. 130-139.
  • Go, F.M., Govers, R. and van den Heuvel, M., 1999. Towards interactive tourism: capitalising on virtual and physical value chains. 11-24.
  • Buhalis, D. and Keeling, S., 1999. Distributing B&B accommodation in York, UK: Advantages and developments emerging through the Internet. 228-237.
  • Klabbers, M.D. and Timmermans, H.J.P., 1999. Measuring tourism consumer behaviour using ESCAPE: a multimedia interview engine for stated choice and preference experiments. 179-190.
  • Cettolo, M., Corazza, A., Lazzari, G., Pianesi, F., Pianta, E. and Tovena, L.M., 1999. A speech-to-speech translation based interface for tourism. 191-200.
  • Hopken, W., 1999. Modelling of an electronic tourism market. 161-171.
  • Robledo, M.A., 1999. DBM as a source of competitive advantage for the hotel industry. 36-45.
  • Tjostheim, I., Bergan, M. and Lous, J., 1999. The new extranet for the Norwegian tourism industry. 357-364.
  • Kung, J., Duzendorfer, A. and Wagner, R.R., 1999. A general datamodel for tourism information systems. 151-160.
  • Yuan, Y.Y., Fesenmaier, D.R., Xia, L. and Gratzer, M., 1999. The use of Internet and Intranet in American Convention and Visitors Bureaus. 365-375.

Internet Publications

PhD Students

  • John Fotis. The impact of social media in consumer behaviour: Focus on leisure travel
  • Ivana Rihova. Consumers as producers: the dimensions of consumer-to-consumer co-creation in the event experience
  • Zornitza Yovcheva. User-Centred Design for Smartphone Context-Aware Augmented Reality Applications in Tourism
  • Nicolas Gregori. The Service of Now: Innovative service marketing delivery using social media networking: Learning from review websites in the tourism/hospitality industry
  • Barbara Neuhofer. Technology Enhanced Tourist Experiences: a holistic exploration of how technology can enhance tourist experiences
  • Vicky Loi. The influence of e-WOM on travel decisions: the use of mobile devices at destination
  • Jessika Weber. Augmented Reality Gaming: A New Paradigm for Tourist Experience?

Profile of Teaching PG

  • eTourism

Profile of Teaching UG

  • tourism

Invited Lectures

  • 2012, Technologies for restaurant of the future, Restaurant of the future, International Seminar, 29 November, Lamego, Portugal 2012, Global Summit on City Tourism | Destination Management, 14 – 16 November 2012. Haliç Congress Centre, World Tourism Organisation 2012, eTourism experiences and augmented reality, “Obiettivo Turismo” 14th November 2012 in the Lugano Convention Centre Switzerland

Grants

  • Digital Destinations & Social Media: ‘Make or Break’ (ESRC, 08 Nov 2013). Awarded
  • ESRC Digital Destinations: Exchanging Digital Technology Knowledge in Local Tourism Economies (ESRC, 21 Aug 2012). Awarded
  • Australian Tourism Digital Workshop (Australian Tourism Data Warehouse (ATDW), 12 Jul 2012). Awarded
  • Advanced Training for Hotel Group Management Training program (PESTANA, 20 Feb 2011). Awarded
  • Research for the Benefit of SMEs" : Identifier: FP7-SME-2011-BSG. Research for the Benefit of SME Associations" (FP7-SME, 01 Jan 2011). Awarded
  • John Kent Institute for Tourism (John Kent, 01 Oct 2009). Awarded
  • Determinants for Complaints on e-Channels by Hotel Customers (Hong Kong Polytechnic University, 01 Sep 2009). Awarded
  • eAccess+the eAccessibility Network of Excellence (FP7, PSP-ICT, 01 Jan 2009). Awarded
  • A Retrospective Analysis of eTourism Research (Hong Komg University, 07 Nov 2007). Awarded
  • iSeT: intergrated Suite for e-Tourism (European Commission, 01 Oct 2007). Awarded
  • Usability of DMO Websites in Mainland China (Hong Kong Polytechnic University, 07 Apr 2006). Awarded

External Responsibilities

  • United Nations World Tourism Organisation (UNWTO), Vice President Affiliate Members (2012-), http://www.unwto.org/

Public Engagement & Outreach Activities

  • President of IFITT

Qualifications

  • PhD in PhD (University of Surrey, 1996)
  • MSc in Tourism Management (University of Surrey, 1991)
  • BSc (Hons) in Business Administration (University of the Aegean, 1989)

Honours

  • President of IFITT (IFITT, 2010)
  • Journal Paper of the Year Award Second Place for "Community Crosstalk: An Exploratory Analysis of Destination and Festival EWOM (International Federation for IT and Travel Tourism, 2016)
  • AM2014 Events & Experiential Marketing Best Paper in Track Prize with co-authors Dr Nigel Williams, Dr Alessandro Inversini and Prof. Dimitrios Buhalis for Social Media and Festivals as Destination Marketing Tool: A study on Twitter Conversations sponsored by Wiley (Academy of Marketing, 2014)

Memberships

  • International Academy for the Study of Tourism, Fellow (2010-), http://www.tourismscholars.org/
  • International Federation of Information Technology for Travel and Tourism - IFITT (President), Fellow,
The data on this page was last updated at 04:12 on September 25, 2018.