The use of e-learning in training in the UK hospitality industry: An exploratory study
Authors: Li, L., Buhalis, D., Lockwood, A. and Benzine, K.
Journal: ECEL 2007: 6th European Conference on e-Learning
Pages: 391-398
Abstract:e-Learning is increasingly used by corporations as a training solution. However, knowledge is limited on how UK hospitality organisations adopt e-Learning. To contribute to this body of knowledge, a study has been undertaken to explore current e-Learning utilisation in the UK hospitality industry and industry employers' perceptions of e-Learning, and to identify drivers and barriers for the use of e-Learning in training. Interviews with Human Resources Directors and Training Managers of leading industry employers were carried out between April and June 2005. The interviewees provided in-depth information on how their businesses were using learning technology to facilitate their training provision, and their anticipation of e-Learning usage for training purposes in the future. The paper reports on their views and identifies the accelerators and inhibitors of e-Learning development in training at both business unit and corporate levels. The key findings include: • While the interviewed companies are all aware of e-Learning, the majority of them also have positive experiences with using e-Learning in training; • The level of e-Learning utilisation in these companies varies; • It is acknowledged that e-Learning should not be treated as a sole solution to training and should not be set up in isolation; • Influential factors on e-Learning adoption include the culture for e-Learning, access to technology, costs, language, Internet / broadband connectivity and shift working; • The most frequently mentioned barriers are limited access to computers and limited/lack of Internet /broadband connectivity; • It is believed that e-Learning will be increasingly used in training in the future. The study revealed that corporate readiness for e-Learning was essential to the successful adoption of e-Learning as a training solution. It concludes with recommendations on how UK hospitality organisations can best take advantage of the benefits sought by e-Learning.
Source: Scopus
Preferred by: Dimitrios Buhalis
The use of e-Learning in training in the UK hospitality industry: An exploratory study
Authors: Li, L., Buhalis, D., Lockwood, A. and Benzine, K.
Journal: 6TH EUROPEAN CONFERENCE ON E-LEARNING
Pages: 391-+
Source: Web of Science (Lite)