Evaluating the patient journey approach to ensure health care is centred on patients.
Authors: Baron, S.
Journal: Nursing times
Volume: 105
Issue: 22
Pages: 20-23
ISSN: 0954-7762
Abstract:BACKGROUND: In order to become more patient focused, the City Hospitals Sunderland NHS Foundation Trust developed the 'patient journey' approach, which was a 'comprehensive practice development/service improvement' model. AIM: For an 'outsider' (a newly qualified nurse with personal experiences as a patient) to implement a new patient journey in an unrelated hospital trust, to enable an impartial and independent evaluation of the model. METHOD: This was an action-research study, with data collected through a variety of sources such as matrix sampling, project team meetings, mapping and semi-structured qualitative interviews. RESULTS: Participants spoke extremely highly of the care received, while interviews revealed more insightful and sometimes distressing information. A number of changes to service delivery were made as a result, including the introduction of a dedicated telephone line giving patients direct contact with the vascular nurse practitioner. DISCUSSION :The most notable attributes of the patient journey approach are: giving patients a 'voice'; enhancing collaborative multidisciplinary teamwork; shared ownership and decision-making; providing evidence to substantiate change; and achieving results. CONCLUSION: The City Hospitals Sunderland patient journey approach is an effective, patient-centred, collaborative service improvement model.
Source: Scopus
Evaluating the patient journey approach to ensure health care is centred on patients.
Authors: Baron, S.
Journal: Nurs Times
Volume: 105
Issue: 22
Pages: 20-23
ISSN: 0954-7762
Abstract:BACKGROUND: In order to become more patient focused, the City Hospitals Sunderland NHS Foundation Trust developed the 'patient journey' approach, which was a 'comprehensive practice development/service improvement' model. AIM: For an 'outsider' (a newly qualified nurse with personal experiences as a patient) to implement a new patient journey in an unrelated hospital trust, to enable an impartial and independent evaluation of the model. METHOD: This was an action-research study, with data collected through a variety of sources such as matrix sampling, project team meetings, mapping and semi-structured qualitative interviews. RESULTS: Participants spoke extremely highly of the care received, while interviews revealed more insightful and sometimes distressing information. A number of changes to service delivery were made as a result, including the introduction of a dedicated telephone line giving patients direct contact with the vascular nurse practitioner. DISCUSSION: The most notable attributes of the patient journey approach are: giving patients a 'voice'; enhancing collaborative multidisciplinary teamwork; shared ownership and decision-making; providing evidence to substantiate change; and achieving results. CONCLUSION: The City Hospitals Sunderland patient journey approach is an effective, patient-centred, collaborative service improvement model.
Source: PubMed
Evaluating the patient journey approach to ensure health care is centred on patients.
Authors: Baron, S.
Journal: Nursing Times
Volume: 105
Pages: 20-23
ISSN: 0954-7762
Abstract:Background: In order to become more patient-focused, the City Hospitals Sunderland NHS Foundation Trust developed the ‘patient journey’ approach, which was a ‘comprehensive practice development/service improvement’ model.
Aim: For an ‘outsider’ (a newly qualified nurse with personal experiences as a patient) to implement a new patient journey in an unrelated hospital trust, to enable an impartial and independent evaluation of the model.
Method: This was an action-research study, with data collected through a variety of sources such as matrix sampling, project team meetings, mapping and semi-structured qualitative interviews.
Results: Participants spoke extremely highly of the care received, while interviews revealed more insightful and sometimes distressing information. A number of changes to service delivery were made as a result, including the introduction of a dedicated telephone line giving patients direct contact with the vascular nurse practitioner.
Discussion: The most notable attributes of the patient journey approach are: giving patients a ‘voice’; enhancing collaborative multidisciplinary teamwork; shared ownership and decision-making; providing evidence to substantiate change; and achieving results.
Conclusion: The City Hospitals Sunderland patient journey approach is an effective, patient-centred, collaborative service improvement model.
Keywords: Patient journey, Patient experience, Action research
Source: Manual
Preferred by: Sue Baron
Evaluating the patient journey approach to ensure health care is centred on patients.
Authors: Baron, S.
Journal: Nursing times
Volume: 105
Issue: 22
Pages: 20-23
ISSN: 0954-7762
Abstract:Background
In order to become more patient focused, the City Hospitals Sunderland NHS Foundation Trust developed the 'patient journey' approach, which was a 'comprehensive practice development/service improvement' model.Aim
For an 'outsider' (a newly qualified nurse with personal experiences as a patient) to implement a new patient journey in an unrelated hospital trust, to enable an impartial and independent evaluation of the model.Method
This was an action-research study, with data collected through a variety of sources such as matrix sampling, project team meetings, mapping and semi-structured qualitative interviews.Results
Participants spoke extremely highly of the care received, while interviews revealed more insightful and sometimes distressing information. A number of changes to service delivery were made as a result, including the introduction of a dedicated telephone line giving patients direct contact with the vascular nurse practitioner.Discussion
The most notable attributes of the patient journey approach are: giving patients a 'voice'; enhancing collaborative multidisciplinary teamwork; shared ownership and decision-making; providing evidence to substantiate change; and achieving results.Conclusion
The City Hospitals Sunderland patient journey approach is an effective, patient-centred, collaborative service improvement model.Source: Europe PubMed Central