Evaluating the patient journey approach to ensure health care is centred on patients.

Authors: Baron, S.

Journal: Nursing times

Volume: 105

Issue: 22

Pages: 20-23

ISSN: 0954-7762

Abstract:

BACKGROUND: In order to become more patient focused, the City Hospitals Sunderland NHS Foundation Trust developed the 'patient journey' approach, which was a 'comprehensive practice development/service improvement' model. AIM: For an 'outsider' (a newly qualified nurse with personal experiences as a patient) to implement a new patient journey in an unrelated hospital trust, to enable an impartial and independent evaluation of the model. METHOD: This was an action-research study, with data collected through a variety of sources such as matrix sampling, project team meetings, mapping and semi-structured qualitative interviews. RESULTS: Participants spoke extremely highly of the care received, while interviews revealed more insightful and sometimes distressing information. A number of changes to service delivery were made as a result, including the introduction of a dedicated telephone line giving patients direct contact with the vascular nurse practitioner. DISCUSSION :The most notable attributes of the patient journey approach are: giving patients a 'voice'; enhancing collaborative multidisciplinary teamwork; shared ownership and decision-making; providing evidence to substantiate change; and achieving results. CONCLUSION: The City Hospitals Sunderland patient journey approach is an effective, patient-centred, collaborative service improvement model.

Source: Scopus

Evaluating the patient journey approach to ensure health care is centred on patients.

Authors: Baron, S.

Journal: Nurs Times

Volume: 105

Issue: 22

Pages: 20-23

ISSN: 0954-7762

Abstract:

BACKGROUND: In order to become more patient focused, the City Hospitals Sunderland NHS Foundation Trust developed the 'patient journey' approach, which was a 'comprehensive practice development/service improvement' model. AIM: For an 'outsider' (a newly qualified nurse with personal experiences as a patient) to implement a new patient journey in an unrelated hospital trust, to enable an impartial and independent evaluation of the model. METHOD: This was an action-research study, with data collected through a variety of sources such as matrix sampling, project team meetings, mapping and semi-structured qualitative interviews. RESULTS: Participants spoke extremely highly of the care received, while interviews revealed more insightful and sometimes distressing information. A number of changes to service delivery were made as a result, including the introduction of a dedicated telephone line giving patients direct contact with the vascular nurse practitioner. DISCUSSION: The most notable attributes of the patient journey approach are: giving patients a 'voice'; enhancing collaborative multidisciplinary teamwork; shared ownership and decision-making; providing evidence to substantiate change; and achieving results. CONCLUSION: The City Hospitals Sunderland patient journey approach is an effective, patient-centred, collaborative service improvement model.

Source: PubMed

Evaluating the patient journey approach to ensure health care is centred on patients.

Authors: Baron, S.

Journal: Nursing Times

Volume: 105

Pages: 20-23

ISSN: 0954-7762

Abstract:

Background: In order to become more patient-focused, the City Hospitals Sunderland NHS Foundation Trust developed the ‘patient journey’ approach, which was a ‘comprehensive practice development/service improvement’ model.

Aim: For an ‘outsider’ (a newly qualified nurse with personal experiences as a patient) to implement a new patient journey in an unrelated hospital trust, to enable an impartial and independent evaluation of the model.

Method: This was an action-research study, with data collected through a variety of sources such as matrix sampling, project team meetings, mapping and semi-structured qualitative interviews.

Results: Participants spoke extremely highly of the care received, while interviews revealed more insightful and sometimes distressing information. A number of changes to service delivery were made as a result, including the introduction of a dedicated telephone line giving patients direct contact with the vascular nurse practitioner.

Discussion: The most notable attributes of the patient journey approach are: giving patients a ‘voice’; enhancing collaborative multidisciplinary teamwork; shared ownership and decision-making; providing evidence to substantiate change; and achieving results.

Conclusion: The City Hospitals Sunderland patient journey approach is an effective, patient-centred, collaborative service improvement model.

Keywords: Patient journey, Patient experience, Action research

http://www.nursingtimes.net/nursing-practice-clinical-research/acute-care/evaluating-the-patient-journey-approach-to-ensure-health-care-is-centred-on-patients/5002441.article

Source: Manual

Preferred by: Sue Baron

Evaluating the patient journey approach to ensure health care is centred on patients.

Authors: Baron, S.

Journal: Nursing times

Volume: 105

Issue: 22

Pages: 20-23

ISSN: 0954-7762

Abstract:

Background

In order to become more patient focused, the City Hospitals Sunderland NHS Foundation Trust developed the 'patient journey' approach, which was a 'comprehensive practice development/service improvement' model.

Aim

For an 'outsider' (a newly qualified nurse with personal experiences as a patient) to implement a new patient journey in an unrelated hospital trust, to enable an impartial and independent evaluation of the model.

Method

This was an action-research study, with data collected through a variety of sources such as matrix sampling, project team meetings, mapping and semi-structured qualitative interviews.

Results

Participants spoke extremely highly of the care received, while interviews revealed more insightful and sometimes distressing information. A number of changes to service delivery were made as a result, including the introduction of a dedicated telephone line giving patients direct contact with the vascular nurse practitioner.

Discussion

The most notable attributes of the patient journey approach are: giving patients a 'voice'; enhancing collaborative multidisciplinary teamwork; shared ownership and decision-making; providing evidence to substantiate change; and achieving results.

Conclusion

The City Hospitals Sunderland patient journey approach is an effective, patient-centred, collaborative service improvement model.

Source: Europe PubMed Central