Efficacy of Telephone Information and Advice on Welfare: The Need for Realist Evaluation
Authors: Harding, A.J.E., Parker, J., Hean, S. and Hemingway, A.
Journal: Social Policy and Society
Volume: 17
Issue: 1
Pages: 1-21
eISSN: 1475-3073
ISSN: 1474-7464
DOI: 10.1017/S1474746416000361
Abstract:In the context of increased marketisation in welfare provision, formal information and advice (I&A) is widely assumed to enable users, as consumers, to make informed choices about services, support and care. There is emerging evidence that telephone I&A services represent important ways of providing such services. This article proposes a framework that identifies key areas of focus delineating the efficacy of I&A, which is then used in a comprehensive literature review to critique existing research on outcomes and/or impact of telephone I&A. Existing, predominately quantitative, research has critical weaknesses. There is a lack of adequate contextual focus, understanding agency, and how I&A is used in different contexts to influence causal processes. The article contends that the efficacy of I&A is not adequately reported and provides much needed theoretical clarity in key areas, including the desirability of further realist evaluation approaches.
https://eprints.bournemouth.ac.uk/24343/
Source: Scopus
Preferred by: Ann Hemingway
Efficacy of Telephone Information and Advice on Welfare: the Need for Realist Evaluation
Authors: Harding, A.J.E., Parker, J., Hean, S. and Hemingway, A.
Journal: SOCIAL POLICY AND SOCIETY
Volume: 17
Issue: 1
Pages: 1-21
eISSN: 1475-3073
ISSN: 1474-7464
DOI: 10.1017/S1474746416000361
https://eprints.bournemouth.ac.uk/24343/
Source: Web of Science (Lite)
Efficacy, outcome and impact of telephone information and advice on welfare: the need for realist evaluation
Authors: Harding, A.J.E., Parker, J., Hean, S. and Hemingway, A.
Journal: Social Policy and Society
Publisher: Cambridge University Press (CUP): HSS Journals
ISSN: 1475-3073
DOI: 10.1017/S1474746416000361
Abstract:In the context of increased marketisation in welfare provision, formal information and advice (I&A) is widely assumed to enable users, as consumers, to make informed choices about services, support and care. There is emerging evidence that telephone I&A services represent important ways of providing such services. This article proposes a framework that identifies key areas of focus delineating the efficacy of I&A, which is then used in a comprehensive literature review to critique existing research on outcomes and/or impact of telephone I&A. Existing, predominately quantitative, research has critical weaknesses. There is a lack of adequate contextual focus, understanding agency, and how I&A is used in different contexts to influence causal processes. The article contends that the efficac of I&A is not adequately reported and provides much needed theoretical clarity in key areas, including the desirability of further realist evaluation approaches.
https://eprints.bournemouth.ac.uk/24343/
Source: Manual
Efficacy of Telephone Information and Advice on Welfare: the Need for Realist Evaluation
Authors: Harding, A., Parker, J., Hean, S. and Hemingway, A.
Journal: Social Policy and Society
Volume: 17
Issue: 1
Pages: 1-21
ISSN: 1475-3073
Abstract:In the context of increased marketisation in welfare provision, formal information and advice (I&A) is widely assumed to enable users, as consumers, to make informed choices about services, support and care. There is emerging evidence that telephone I&A services represent important ways of providing such services. This article proposes a framework that identifies key areas of focus delineating the efficacy of I&A, which is then used in a comprehensive literature review to critique existing research on outcomes and/or impact of telephone I&A. Existing, predominately quantitative, research has critical weaknesses. There is a lack of adequate contextual focus, understanding agency, and how I&A is used in different contexts to influence causal processes. The article contends that the efficacy of I&A is not adequately reported and provides much needed theoretical clarity in key areas, including the desirability of further realist evaluation approaches.
https://eprints.bournemouth.ac.uk/24343/
Source: BURO EPrints