Smart tourism destinations: ecosystems for tourism destination competitiveness
Authors: Boes, K., Buhalis, D. and Inversini, A.
Journal: International Journal of Tourism Cities
Volume: 2
Issue: 2
Pages: 108-124
eISSN: 2056-5615
ISSN: 2056-5607
DOI: 10.1108/IJTC-12-2015-0032
Abstract:Purpose – Grounded in service-dominant (S-D) logic, the purpose of this paper is to explore the core components of smartness to present a framework for the development of the smart tourism destination. Design/methodology/approach – The paper explores the core components of smartness through case study analysis of well-established smart cities. Findings – The paper conceptualises smartness and argues ICT, leadership, innovation and social capital supported by human capital are core components of smartness. Although ICT is a critical enabler for smart tourism destinations, it is insufficient on its own to introduce smartness. The combination of hard and soft smartness components within a S-D logic ecosystem structure holds the potential for sustained competitive advantage and enhancement of quality of life of both residents and tourists in smart tourism destinations. Originality/value – The paper extends the application of S-D logic to the context of smart tourism destinations, specifically to examine the smartness concept as a means for competitiveness in tourism destinations.
https://eprints.bournemouth.ac.uk/29750/
Source: Scopus
