Smart cruising: smart technology applications and their diffusion in cruise tourism
Authors: Buhalis, D., Papathanassis, A. and Vafeidou, M.
Journal: Journal of Hospitality and Tourism Technology
Volume: 13
Issue: 4
Pages: 626-649
eISSN: 1757-9899
ISSN: 1757-9880
DOI: 10.1108/JHTT-05-2021-0155
Abstract:Purpose: This paper aims to explore and discuss the impact of digital innovations from a business eco-systemic perspective. Key smart technology application themes in the cruise industry are extracted and synthesised in a “Smart Cruise Ecosystem” (SCE) framework. Design/methodology/approach: Information communication technologies (ICTs) advancements and smart tools revolutionise interactions and affect all transactions, transforming the cruise experience. Gradually a Smart Cruise Ecosystem emerges by incorporating all technologies available and involving cruise passengers, who as smart actors interact dynamically with stakeholders, creating value before, during and after the cruising experience. The COVID-19 pandemic outbreak stressed the need for touchless and digital interactions as well as real-time information, fast-tracking the deployment of smart technologies. The diffusion of ICTs in the cruise industry is multi-faceted and dynamic, resulting in a number of smart-technology use-cases. Findings: Smart technology constitutes a comprehensive smart ecosystem to manage all actors, controls, devises and systems to optimise ship operations and management, while co-creating value for guests and crew in an effective way. The multiplex SCE proposed is enabled by digital technologies collecting, storing, accessing and processing big data dynamically, including: object detection, Internet of Things, Internet of Everything, satellite communications, Big Data, automation, robotics, Artificial Intelligence and Machine Learnin, Cloud Computing, Augmented, Virtual and Mixed Reality. A range of interoperable and interconnected supporting systems form the basis of the smart ecosystem. Originality/value: The proposed framework offers a holistic perspective of the smart-cruising domain, highlighting innovations, interfaces, dependencies, along with the corresponding key limitations and challenges. The synthesis and conceptual structure provided serves as a topology for guiding and connecting further research in smart cruising.
https://eprints.bournemouth.ac.uk/36950/
Source: Scopus
Smart cruising: smart technology applications and their diffusion in cruise tourism
Authors: Buhalis, D., Papathanassis, A. and Vafeidou, M.
Journal: JOURNAL OF HOSPITALITY AND TOURISM TECHNOLOGY
Volume: 13
Issue: 4
Pages: 626-649
eISSN: 1757-9899
ISSN: 1757-9880
DOI: 10.1108/JHTT-05-2021-0155
https://eprints.bournemouth.ac.uk/36950/
Source: Web of Science (Lite)
Smart cruising: smart technology applications and their diffusion in cruise tourism
Authors: Buhalis, D., Papathanassis, A. and Vafeidou, M.
Journal: Journal of Hospitality and Tourism Technology
Volume: 13
Issue: 4
Pages: 626-649
ISSN: 1757-9880
Abstract:Purpose This paper aims to explore and discuss the impact of digital innovations from a business eco-systemic perspective. Key smart technology application themes in the cruise industry are extracted and synthesised in a “Smart Cruise Ecosystem” (SCE) framework.
Design/methodology/approach Information communication technologies (ICTs) advancements and smart tools revolutionise interactions and affect all transactions, transforming the cruise experience. Gradually a Smart Cruise Ecosystem emerges by incorporating all technologies available and involving cruise passengers, who as smart actors interact dynamically with stakeholders, creating value before, during and after the cruising experience. The COVID-19 pandemic outbreak stressed the need for touchless and digital interactions as well as real-time information, fast-tracking the deployment of smart technologies. The diffusion of ICTs in the cruise industry is multi-faceted and dynamic, resulting in a number of smart-technology use-cases.
Findings Smart technology constitutes a comprehensive smart ecosystem to manage all actors, controls, devises and systems to optimise ship operations and management, while co-creating value for guests and crew in an effective way. The multiplex SCE proposed is enabled by digital technologies collecting, storing, accessing and processing big data dynamically, including: object detection, Internet of Things, Internet of Everything, satellite communications, Big Data, automation, robotics, Artificial Intelligence and Machine Learnin, Cloud Computing, Augmented, Virtual and Mixed Reality. A range of interoperable and interconnected supporting systems form the basis of the smart ecosystem.
Originality/value The proposed framework offers a holistic perspective of the smart-cruising domain, highlighting innovations, interfaces, dependencies, along with the corresponding key limitations and challenges. The synthesis and conceptual structure provided serves as a topology for guiding and connecting further research in smart cruising.
https://eprints.bournemouth.ac.uk/36950/
Source: BURO EPrints