New Insights into Consumers’ Intention to Continue Using Chatbots in the Tourism Context

Authors: Pereira, T., Limberger, P.F., Minasi, S.M. and Buhalis, D.

Journal: Journal of Quality Assurance in Hospitality and Tourism

Volume: 25

Issue: 4

Pages: 754-780

eISSN: 1528-0098

ISSN: 1528-008X

DOI: 10.1080/1528008X.2022.2136817

Abstract:

Several industries recognize the potential of Artificial Intelligence to complete tasks. However, there is limited research on chatbots, and a gap in the research on what factors contribute to consumers’ intention to continue using them. This research aims to analyze the relationship of the TAM and ISS dimensions, continuing to use satisfaction and brand attachment as mediators, and using the need for interaction with the employee as a moderating dimension. The results indicated that the role of brand attachment increases the model’s explanatory power, and the need for interaction with the employee positively favors the relationship between brand attachment and satisfaction.

https://eprints.bournemouth.ac.uk/37994/

Source: Scopus

Bilateral Ménière's disease according to its form of debut: synchronous and metachronous disease.

Authors: Pérez-Carbonell, T., Orts-Alborch, M., Pla-Gil, I., Pérez-Guilén, V., Tenías-Burrillo, J.M., Marco-Algarra, J. and Pérez-Garrigues, H.

Journal: J Laryngol Otol

Volume: 137

Issue: 7

Pages: 782-788

eISSN: 1748-5460

DOI: 10.1017/S0022215122002262

Abstract:

OBJECTIVE: Bilateral Ménière's disease is classified according to the time of appearance of symptoms in each ear into synchronous and metachronous types. A descriptive longitudinal study, involving 59 bilateral Ménière's disease patients, was carried out to assess the two forms of bilateral Ménière's disease. METHOD: Data on symptomatic chronology in each ear, auditory evolution and evolution of vertiginous crisis, among other aspects, were obtained, analysed and compared. Possible risk factors for Ménière's disease becoming bilateral were analysed after conducting nested case-control studies in a cohort. RESULTS: The metachronous form was seen in 76.3 per cent of cases, and the time it took for the disease to become bilateral took a median time of seven years. The symptomatic triad was the most frequent symptomatic debut for the first ear in both forms. Synchronous debut presented a greater average hearing loss. Suffering from migraine and a symptomatic onset with a greater number of symptoms appear to be possible predictors of conversion to bilateral Ménière's disease. CONCLUSION: Bilateral Ménière's disease temporal models presented differences. The study of them helps to better understand, prevent and predict the behaviour of these patients.

https://eprints.bournemouth.ac.uk/37994/

Source: PubMed

New Insights into Consumers' Intention to Continue Using Chatbots in the Tourism Context

Authors: Pereira, T., Limberger, P.F., Minasi, S.M. and Buhalis, D.

Journal: JOURNAL OF QUALITY ASSURANCE IN HOSPITALITY & TOURISM

Volume: 25

Issue: 4

Pages: 754-780

eISSN: 1528-0098

ISSN: 1528-008X

DOI: 10.1080/1528008X.2022.2136817

https://eprints.bournemouth.ac.uk/37994/

Source: Web of Science (Lite)

Bilateral Meniere's disease according to its form of debut: synchronous and metachronous disease

Authors: Perez-Carbonell, T., Orts-Alborch, M., Pla-Gil, I., Perez-Guilen, V., Tenias-Burrillo, J.M., Marco-Algarra, J. and Perez-Garrigues, H.

Journal: JOURNAL OF LARYNGOLOGY AND OTOLOGY

Volume: 137

Issue: 7

Pages: 782-788

eISSN: 1748-5460

ISSN: 0022-2151

DOI: 10.1017/S0022215122002262

https://eprints.bournemouth.ac.uk/37994/

Source: Web of Science (Lite)

Bilateral Ménière's disease according to its form of debut: synchronous and metachronous disease.

Authors: Pérez-Carbonell, T., Orts-Alborch, M., Pla-Gil, I., Pérez-Guilén, V., Tenías-Burrillo, J.M., Marco-Algarra, J. and Pérez-Garrigues, H.

Journal: The Journal of laryngology and otology

Volume: 137

Issue: 7

Pages: 782-788

eISSN: 1748-5460

ISSN: 0022-2151

DOI: 10.1017/s0022215122002262

Abstract:

Objective

Bilateral Ménière's disease is classified according to the time of appearance of symptoms in each ear into synchronous and metachronous types. A descriptive longitudinal study, involving 59 bilateral Ménière's disease patients, was carried out to assess the two forms of bilateral Ménière's disease.

Method

Data on symptomatic chronology in each ear, auditory evolution and evolution of vertiginous crisis, among other aspects, were obtained, analysed and compared. Possible risk factors for Ménière's disease becoming bilateral were analysed after conducting nested case-control studies in a cohort.

Results

The metachronous form was seen in 76.3 per cent of cases, and the time it took for the disease to become bilateral took a median time of seven years. The symptomatic triad was the most frequent symptomatic debut for the first ear in both forms. Synchronous debut presented a greater average hearing loss. Suffering from migraine and a symptomatic onset with a greater number of symptoms appear to be possible predictors of conversion to bilateral Ménière's disease.

Conclusion

Bilateral Ménière's disease temporal models presented differences. The study of them helps to better understand, prevent and predict the behaviour of these patients.

https://eprints.bournemouth.ac.uk/37994/

Source: Europe PubMed Central

New Insights into Consumers’ Intention to Continue Using Chatbots in the Tourism Context

Authors: Pereira, T., Limberger, P.F., Minasi, S.M. and Buhalis, D.

Journal: Journal of Quality Assurance in Hospitality and Tourism

Volume: 25

Issue: 4

Pages: 754-780

ISSN: 1528-008X

Abstract:

Several industries recognize the potential of Artificial Intelligence to complete tasks. However, there is limited research on chatbots, and a gap in the research on what factors contribute to consumers’ intention to continue using them. This research aims to analyze the relationship of the TAM and ISS dimensions, continuing to use satisfaction and brand attachment as mediators, and using the need for interaction with the employee as a moderating dimension. The results indicated that the role of brand attachment increases the model’s explanatory power, and the need for interaction with the employee positively favors the relationship between brand attachment and satisfaction.

https://eprints.bournemouth.ac.uk/37994/

Source: BURO EPrints