CRISIS MANAGEMENT RESPONSE STRATEGIES OF SMALL-SCALE SPORT EVENT ORGANIZATIONS TO THE EFFECTS OF THE COVID-19 PANDEMIC

Authors: Barrett, Z. and Shipway, R.

Journal: Event Management

Volume: 28

Issue: 3

Pages: 441-459

ISSN: 1525-9951

DOI: 10.3727/152599524X17046754077370

Abstract:

This study explores the strategies utilized by small-scale sport event organizations to respond to the effects of the COVID-19 pandemic. In doing so, it helps inform future crisis management preparedness in small-scale sport event organizations. Using semistructured interviews, the crisis management experiences of eight participants from six small-scale UK-based sport event organizations were scrutinized. The interviews focused on a holistic understanding of their pre-, during, and postpandemic experiences. Three key themes emerged from the data. They were (i) the diversification of revenue streams and reduction of costs; (ii) ensuring a customer centric approach; and (iii) the importance of fostering entrepreneurial and innovative characteristics. The study proposes a framework of effective crisis response strategies to help inform small-scale sport event organizations to better plan, prepare, and prevent future crises. Through the theoretical lens of resilience studies, it advances knowledge on the COVID-19 experiences of small-scale organizations in the events industry.

https://eprints.bournemouth.ac.uk/39335/

Source: Scopus

CRISIS MANAGEMENT RESPONSE STRATEGIES OF SMALL-SCALE SPORT EVENT ORGANIZATIONS TO THE EFFECTS OF THE COVID-19 PANDEMIC

Authors: Barrett, Z. and Shipway, R.

Journal: EVENT MANAGEMENT

Volume: 28

Issue: 3

Pages: 441-459

eISSN: 1943-4308

ISSN: 1525-9951

DOI: 10.3727/152599524X17046754077370

https://eprints.bournemouth.ac.uk/39335/

Source: Web of Science (Lite)

Crisis management response strategies of small-scale sport event organisations to the effects of the covid-19 pandemic

Authors: Barrett, Z. and Shipway, R.

Journal: Event Management: an international journal

Pages: 1-49

Publisher: Cognizant Communication Corporation

ISSN: 1525-9951

Abstract:

This study explores the strategies utilised by small-scale sport event organisations to respond to the effects of the Covid-19 pandemic. In doing so, it helps inform future crisis management preparedness in small-scale sport event organisations. Using semi-structured interviews, the crisis management experiences of eight participants from six small-scale UK-based sport event organisations were scrutinised. The interviews focused on a holistic understanding of their pre, during and post pandemic experiences. Three key themes emerged from the data. They were (i) the diversification of revenue streams and reduction of costs; (ii) ensuring a customer centric approach; and (iii) the importance of fostering entrepreneurial and innovative characteristics. The study proposes a framework of effective crisis response strategies to help inform small-scale sport event organisations to better plan, prepare and prevent future crises. Through the theoretical lens of resilience studies, it advances knowledge on the Covid-19 experiences of small-scale organisations in the events industry.

https://eprints.bournemouth.ac.uk/39335/

Source: Manual

Crisis management response strategies of small-scale sport event organisations to the effects of the covid-19 pandemic

Authors: Barrett, Z. and Shipway, R.

Journal: Event Management

Volume: 28

Issue: 3

Pages: 441-459

Publisher: Cognizant Communication Corporation

ISSN: 1525-9951

Abstract:

This study explores the strategies utilised by small-scale sport event organisations to respond to the effects of the Covid-19 pandemic. In doing so, it helps inform future crisis management preparedness in small-scale sport event organisations. Using semi-structured interviews, the crisis management experiences of eight participants from six small-scale UK-based sport event organisations were scrutinised. The interviews focused on a holistic understanding of their pre, during and post pandemic experiences. Three key themes emerged from the data. They were (i) the diversification of revenue streams and reduction of costs; (ii) ensuring a customer centric approach; and (iii) the importance of fostering entrepreneurial and innovative characteristics. The study proposes a framework of effective crisis response strategies to help inform small-scale sport event organisations to better plan, prepare and prevent future crises. Through the theoretical lens of resilience studies, it advances knowledge on the Covid-19 experiences of small-scale organisations in the events industry.

https://eprints.bournemouth.ac.uk/39335/

Source: BURO EPrints