Workplace bullying, psychological distress, resilience, mindfulness, and emotional exhaustion

Authors: Anasori, E., Bayighomog, S.W. and Tanova, C.

Journal: Service Industries Journal

Volume: 40

Issue: 1-2

Pages: 65-89

eISSN: 1743-9507

ISSN: 0264-2069

DOI: 10.1080/02642069.2019.1589456

Abstract:

The present study proposes and tests a moderated mediation model investigating the direct and mediated effect of workplace bullying on employee emotional exhaustion via psychological distress and resilience with mindfulness as a moderating variable, under the lens of COR and JD-R theory. Structural Equation Modeling was used to analyze data from 252 4- and 5-star hotels’ full-time employees in North Cyprus. The results show that workplace bullying significantly predicted emotional exhaustion, and resilience and psychological distress partially mediated this relationship. However, employee mindfulness did not significantly moderate the effect of workplace bullying on emotional exhaustion, nor its indirect effect via resilience. Implications are discussed further.

Source: Scopus