After the Shock
Authors: Oliver, J.
Journal: Crisis Response Journal
Publication Date: 03/08/2026
Volume: 21
Issue: 2
Pages: 92-93
Publisher: Crisis Response Journal
Abstract:The standard crisis management playbook is a well-oiled machine. When a cyber-attack hits, a product is recalled, or a financial scandal breaks, the directives are clear: limit the damage by communicating transparently with all stakeholders to mitigate panic and maintain morale; and prevent the situation from escalating whilst restoring operations. While these immediate actions are crucial for survival, they often suffer from a systemic blind spot, that is, the long-term and traumatic consequences triggered by the crisis.
Source: Manual