eAirlines: Strategic and tactical use of ICTs in the airline industry

This source preferred by Dimitrios Buhalis

Authors: Buhalis, D.

http://www.sciencedirect.com/science?_ob=ArticleURL&_udi=B6VD0-4B0SWDC-2&_user=1682380&_rdoc=1&_fmt=&_orig=search&_sort=d&view=c&_acct=C000011378&_version=1&_urlVersion=0&_userid=1682380&md5=369cfdd96252a11313271bd0c5d69f50

Journal: Information & Management

Volume: 41

Pages: 805-825

ISSN: 0378-7206

DOI: 10.1016/j.im.2003.08.015

Information Communication Technologies (ICTs) have revolutionised the entire business world. The airline industry in particular has fostered a dependency on technology for their operational and strategic management. Airlines were early adopters of ICTs and have a long history of technological innovation, in comparison to many other travel and tourism businesses. This paper discusses comprehensive research, including exploratory research with airline executives, using qualitative methods to examine the use of ICTs in the contemporary airline industry and to discuss recent developments in the industry. The work demonstrated that the airline industry was using the Internet to improve its distribution strategy and reduce costs; it also used Intranets and internal systems to develop tactical and strategic management. In addition, Extranets were being gradually used for communicating with partners and to support business-to-business (B2B) relationships. The effort demonstrated that ICTs will be critical for the strategic and operational management of airlines and will directly affect the future competitiveness of airlines.

This data was imported from DBLP:

Authors: Buhalis, D.

Journal: Information & Management

Volume: 41

Pages: 805-825

This data was imported from Scopus:

Authors: Buhalis, D.

Journal: Information and Management

Volume: 41

Issue: 7

Pages: 805-825

ISSN: 0378-7206

DOI: 10.1016/j.im.2003.08.015

Information Communication Technologies (ICTs) have revolutionised the entire business world. The airline industry in particular has fostered a dependency on technology for their operational and strategic management. Airlines were early adopters of ICTs and have a long history of technological innovation, in comparison to many other travel and tourism businesses. This paper discusses comprehensive research, including exploratory research with airline executives, using qualitative methods to examine the use of ICTs in the contemporary airline industry and to discuss recent developments in the industry. The work demonstrated that the airline industry was using the Internet to improve its distribution strategy and reduce costs; it also used Intranets and internal systems to develop tactical and strategic management. In addition, Extranets were being gradually used for communicating with partners and to support business-to-business (B2B) relationships. The effort demonstrated that ICTs will be critical for the strategic and operational management of airlines and will directly affect the future competitiveness of airlines. © 2003 Elsevier B.V. All rights reserved.

This data was imported from Web of Science (Lite):

Authors: Buhalis, D.

Journal: INFORMATION & MANAGEMENT

Volume: 41

Issue: 7

Pages: 805-825

ISSN: 0378-7206

DOI: 10.1016/j.im.2003.08.015

The data on this page was last updated at 04:56 on May 20, 2019.