Enabling access to tourism through information schemes?
Authors: Eichhorn, V., Miller, G., Michopoulou, E. and Buhalis, D.
Journal: Annals of Tourism Research
Volume: 35
Issue: 1
Pages: 189-210
ISSN: 0160-7383
DOI: 10.1016/j.annals.2007.07.005
Abstract:Embedded in information search theory, this paper investigates accessibility schemes as communication sources and their potential to fulfill the informational needs of tourists with disabilities. Five interrelated need components are identified: information richness and reliability, appropriate sources, communication tools, and customer-oriented services. The results show that, despite complying with the reliability function at the regional and national level, the existing schemes studied partly comply with informational requirements. Limitations originate from high fragmentation and lack of geographical reach. To achieve information satisfaction and fully enable access to tourism for people with disabilities, a more sophisticated understanding of differential needs and appropriate sources is regarded as crucial. © 2007 Elsevier Ltd. All rights reserved.
Source: Scopus
Enabling access to tourism through information schemes?
Authors: Eichhorn, V., Miller, G., Michopoulou, E. and Buhalis, D.
Journal: ANNALS OF TOURISM RESEARCH
Volume: 35
Issue: 1
Pages: 189-210
eISSN: 1873-7722
ISSN: 0160-7383
DOI: 10.1016/j.annals.2007.07.005
Source: Web of Science (Lite)
Enabling Access to Tourism Through Information Schemes
Authors: Eichhorn, V., Miller, G., Michopoulou, E. and Buhalis, D.
Journal: Annals of Tourism Research
Volume: 35
Pages: 189-210
ISSN: 0160-7383
DOI: 10.1016/j.annals.2007.07.005
Abstract:Embedded in information search theory, this paper investigates accessibility schemes as communication sources and their potential to fulfill the informational needs of tourists with disabilities. Five interrelated need components are identified: information richness and reliability, appropriate sources, communication tools, and customer-oriented services. The results show that, despite complying with the reliability function at the regional and national level, the existing schemes studied partly comply with informational requirements. Limitations originate from high fragmentation and lack of geographical reach. To achieve information satisfaction and fully enable access to tourism for people with disabilities, a more sophisticated understanding of differential needs and appropriate sources is regarded as crucial.
Source: Manual
Preferred by: Dimitrios Buhalis