Enabling access to tourism through information schemes?

Authors: Eichhorn, V., Miller, G., Michopoulou, E. and Buhalis, D.

Journal: Annals of Tourism Research

Volume: 35

Issue: 1

Pages: 189-210

ISSN: 0160-7383

DOI: 10.1016/j.annals.2007.07.005

Abstract:

Embedded in information search theory, this paper investigates accessibility schemes as communication sources and their potential to fulfill the informational needs of tourists with disabilities. Five interrelated need components are identified: information richness and reliability, appropriate sources, communication tools, and customer-oriented services. The results show that, despite complying with the reliability function at the regional and national level, the existing schemes studied partly comply with informational requirements. Limitations originate from high fragmentation and lack of geographical reach. To achieve information satisfaction and fully enable access to tourism for people with disabilities, a more sophisticated understanding of differential needs and appropriate sources is regarded as crucial. © 2007 Elsevier Ltd. All rights reserved.

Source: Scopus

Enabling access to tourism through information schemes?

Authors: Eichhorn, V., Miller, G., Michopoulou, E. and Buhalis, D.

Journal: ANNALS OF TOURISM RESEARCH

Volume: 35

Issue: 1

Pages: 189-210

eISSN: 1873-7722

ISSN: 0160-7383

DOI: 10.1016/j.annals.2007.07.005

Source: Web of Science (Lite)

Enabling Access to Tourism Through Information Schemes

Authors: Eichhorn, V., Miller, G., Michopoulou, E. and Buhalis, D.

Journal: Annals of Tourism Research

Volume: 35

Pages: 189-210

ISSN: 0160-7383

DOI: 10.1016/j.annals.2007.07.005

Abstract:

Embedded in information search theory, this paper investigates accessibility schemes as communication sources and their potential to fulfill the informational needs of tourists with disabilities. Five interrelated need components are identified: information richness and reliability, appropriate sources, communication tools, and customer-oriented services. The results show that, despite complying with the reliability function at the regional and national level, the existing schemes studied partly comply with informational requirements. Limitations originate from high fragmentation and lack of geographical reach. To achieve information satisfaction and fully enable access to tourism for people with disabilities, a more sophisticated understanding of differential needs and appropriate sources is regarded as crucial.

http://www.sciencedirect.com/science?_ob=ArticleURL&_udi=B6V7Y-4RR8V8X-C&_user=1682380&_rdoc=1&_fmt=&_orig=search&_sort=d&view=c&_acct=C000011378&_version=1&_urlVersion=0&_userid=1682380&md5=24efcf17691e3d2897edaad1960d63e4

Source: Manual

Preferred by: Dimitrios Buhalis