SERVQUAL Scale
Authors: Augustyn, M., Seakhoa-King, A. and Mason, P.
Editors: Buhalis, D.
Publisher: Edward Elgar Publishing
Place of Publication: Cheltenham, UK and Northampton, MA, USA.
ISBN: 9781800377479
https://www.e-elgar.com/shop/gbp/encyclopedia-of-tourism-management-and-marketing-9781800377479.html
Source: Manual