SERVQUAL Scale

Authors: Augustyn, M.M., Seakhoa-King, A. and Mason, P.

Volume: 4

Pages: 65-68

DOI: 10.4337/9781800377486.servqual.scale

Source: Scopus

Authors: Augustyn, M., Seakhoa-King, A. and Mason, P.

Editors: Buhalis, D.

Publisher: Edward Elgar Publishing

Place of Publication: Cheltenham, UK and Northampton, MA, USA.

ISBN: 9781800377479

Source: Manual