Development of Human Factors and Cybersecurity Objectives for Mobile Financial Service (MFS)
Conference: Ergonomics & Human Factors 2017
Dates: 25-27 April 2017Abstract:
Cybercrime is slowing down the adoption of Mobile Financial Service (MFS). Despite the existence of strong technical infrastructure base for security and the benefits inherent in MFS, adoption has been slow. Highly resilient countermeasures for cybersecurity go beyond providing technological controls to also putting in place measures to cater for the human element. This paper presents findings of the work completed in analysing human factors issues in the complex MFS Socio-Technical System (STS) and the objectives for mitigating them.