Authentibility Pass: An Accessible Authentication Gateway for People with Reduced Abilities

Authors: Whittington, P. and Dogan, H.

Journal: Proceedings - 2023 IEEE International Conference on e-Business Engineering, ICEBE 2023

Pages: 155-162

DOI: 10.1109/ICEBE59045.2023.00043

Abstract:

It is important that authentication mechanisms are inclusive to all users including those with reduced abilities. This paper describes our work on Authentibility Pass that allows users with physical and cognitive disabilities to communicate their authentication and accessibility requirements to organizations, including e-businesses, thus ensuring that authentication is accessible. In the initial development phase, a Business Model canvas was created for the Authentibility concept, where the key partners, activities, cost structure and revenue streams were established. This contributed to a value proposition canvas to highlight the customers' tasks, gains, and pains, as well as how Authentibility Pass will mitigate the pains. The second market validation phase is then described consisting of 30 minute interviews (N=9) with key stakeholders, such as higher education institutions, charities and financial institutions. From our findings, it was identified that people with reduced abilities need to repeatedly inform organizations or e-businesses of their requirements. The Authentibility Pass Proof of Concept was subsequently developed comprising of an Android Application, database, web interface and Application Programming Interface (API). User requirements are entered through the Application, including authentication checks for verification. The user's accessibility and authentication requirements are communicated using token-based authentication and stored in organization databases. The API is designed for organizations and e-businesses with existing database systems. The Business Model and Value Proposition canvases, market validation results, user interface designs and preliminary evaluation results are discussed, including suggestions for future work. Authentibility Pass will increase the awareness of organizations to customer requirements with disabilities, resulting in higher levels of satisfaction.

https://eprints.bournemouth.ac.uk/39472/

Source: Scopus