The Face Behind the Mask: Emotional Exhaustion in UK’s Fine Dining Restaurants
Authors: Giousmpasoglou, C., Marinakou, E. and Papavasileiou, E.
Publisher: Hospitality & Catering News
Abstract:In the world of fine dining, the guest always comes first. Meticulously plated dishes, polished service, and a seamless experience are the norm. But behind the performance lies a less visible reality, one that’s taking a serious emotional toll on the frontline professionals delivering these luxury experiences. Most of what we know about working conditions in fine dining comes from studies focused on chefs and their kitchen brigades, leaving the experiences of front-of-house staff largely overlooked.
Source: Manual