Evangelia Marinakou

Dr Evangelia Marinakou

  • Lecturer in Marketing, Strategy and Innovation
UN SDGs:
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Biography

Lia joined the Business School in 2016 and served as the Head of Education and Professional Practice at the Department of Tourism and Hospitality.

Lia has long teaching experience at both undergraduate and postgraduate level and from different cultural contexts as she has worked in Greece, Bahrain, Switzerland, France and the UK. She has worked in the hospitality industry as well in Greece and the UK.

She gained her PhD in HRM from Strathclyde University in 2012. Since then, she has served as Head of department at various academic institutions in Greece, Switzerland, Bahrain and the UK.

Her research interests focus on women in hospitality management, leadership as well as talent management and AI in HRM. On these research areas she has published a book, book chapters, journal articles and has presented at international conferences. She has also worked on European funded projects as project leader with focus on vocational training in hospitality and tourism. Moreover, she has trained a number of professionals in the industry in Lifelong Learning programmes on Emotional Intelligence, Customer Service and Managing People...

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Research

Retaining global talent in the service industry

AI in HRM

Talent management

Value co-creation, metaverse in HR

Small Business Management

HRM in hospitality, tourism, aviation, culinary

Gender issues in management

Expertise related to UN Sustainable Development Goals

In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person's work contributes towards the following SDGs:

Gender equality

"Achieve gender equality and empower all women and girls"

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Decent work and economic growth

"Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all"

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Industry, innovation and infrastructure

"Build resilient infrastructure, promote inclusive and sustainable industrialization and foster innovation"

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Sustainable cities and communities

"Make cities and human settlements inclusive, safe, resilient and sustainable"

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Journal Articles

Books

  • Giousmpasoglou, C., Marinakou, E., Zopiatis, A. and Cooper, J., 2022. Managing People in Commercial Kitchens A Contemporary Approach. Routledge.
  • Giousmpasoglou, C., Paliktzoglou, V. and Marinakou, E., 2017. Brain drain in higher education: The case of the Southern European countries and Ireland.
  • Danver, S.L., 2016. The SAGE Encyclopedia of Online Education. SAGE Publications.
  • Ordóñez de Pablos, P., 2015. Impact of Economic Crisis on Education and the Next-Generation Workforce. IGI Global.

Chapters

Conferences

  • Marinakou, E., 2022. Post-Pandemic Factors Influencing Job Satisfaction Among Airline Crew: A comparative study of a UK and Portuguese airline. In: EuroCHRIE 2022 24-27 October 2022 Apeldoorn.
  • Marinakou, E., 2022. Personalised experience for airline passengers with flight-related anxiety. In: The INC 2022 22-24 June 2022 Limassol.
  • Giousmpasoglou, C., Marinakou, E. and Zopiatis, A., 2021. The general managers’ role in luxury hotels, during the COVID-19 pandemic: evidence from 45 countries. In: EuroCHRIE 2021 27-30 September 2021 Aalborg, Denmark.
  • Marinakou, E., Giousmpasoglou, C. and Zopiatis, A., 2021. The impact of COVID-19 in luxury hotels: the case of Greece and Cyprus. In: TOURMAN 2021 International Scientific Conference: "Restarting tourism, travel and hospitality: The day after" 21-23 May 2021 Thessaloniki, Greece.
  • Marinakou, E., 2021. A critical analysis of the use of AI in HRM in luxury hotels. In: TOURMAN 2021 21-23 May 2021 Thessaloniki.
  • Giousmpasoglou, C., Marinakou, E. and Zopiatis, A., 2020. The general managers’ role in luxury hotels, during the COVID-19 pandemic: evidence from 45 countries. In: EuroCHRIE 2021 27-30 September 2021 Aalborg Denmark.
  • Marinakou, E., 2020. Female managers in the food and beverage department in luxury hotels: Gender issues and success factors. In: The INC 2020 9-11 June 2020 Leeuwarden.
  • Marinakou, E., 2019. Occupational Segregations by Gender in the Hospitality Industry: The Case of a Luxury Hotel. In: 2019 APacCHRIE & EuroCHRIE Joint Conference 21-24 May 2019 Hong Kong.
  • Giousmpasoglou, C., Brown, L. and Marinakou, E., 2019. Training prisoners as hospitality workers: The case of the CLINK charity. In: TTRA Europe 2019 8-10 April 2019 Bournemouth University.
  • Marinakou, E., 2019. Talent management and retention in events companies: Evidence from four countries. Event Management, 23 (4), 511-526.
  • Giousmpasoglou, C. and Marinakou, E., 2018. An investigation of the customer’s choice of Airbnb over hotels: the case of Bournemouth. In: THE INC 2018: Tourism, Hospitality and Events in a changing word 26-28 June 2018 University of Derby, Buxton, UK..
  • Marinakou, E., 2018. Managing Change and Workforce Challenges in Luxury Hotels: An HR Perspective. In: CHME 2018 22-24 May 2018 Bournemouth.
  • Giousmpasoglou, C., Marinakou, E. and Koniordos, S., 2018. Academic Mobility or Brain Drain? Current Trends and Future Perspectives in Higher Education in Europe. In: ‘Beyond economic contribution: Migrant Identities, Working Lives and Social Embeddedness’ 25-27 April 2018 University of Lincoln.
  • Marinakou, E., 2017. Retaining global talent in the service industry. In: BU International Conference The visitor economy, International Strategies and Innovations 20-22 September 2017 Bournemouth.
  • Marinakou, E. and Giousmpasoglou, C., 2017. Student satisfaction and expectations from internships in Greece: A comparison between Greek and International students. In: CHME 2017 16-19 May 2017 Aalborg, Denmark.
  • Marinakou, E. and Giousmpasoglou, C., 2017. Student satisfaction and expectations from internships in Greece: A comparison between Greek and International students. In: Council for Hospitality Management Education CHME 2017 16-20 May 2017 Aalborg, Denmark.
  • Marinakou, E., Giousmpasoglou, C. and Cooper, J., 2016. Chefs’ future competencies needs in the UK: the stakeholders’ perspectives. In: EuroCHRIE 2016: What’s Going Well In Hospitality, Tourism And Events? 26-28 October 2016 Budapest Metropolitan University, Budapest, Hungary. Conference Proceedings EuroCHRIE 2016 online.
  • Marinakou, E.M. and Giousmpasoglou, C., 2016. Using Tripadvisor© for exploring cultural tourism development in Bahrain. In: Andriotis, K.A., ed. the International Conference on Tourism (ICOT 2016) - New challenges and boundaries in tourism: policies, innovations and strategies 29 June-2 July 2016 Naples.
  • Marinakou, E. and Nikolic, B., 2016. Dimensions of authentic leadership in the Middle Eastern context: Are these leaders really authentic? In: 2nd Asia Pacific Conference on Advanced Research 27-28 February 2016 Melbourne, Australia. , 134-143 Asia Pacific Institute of Advanced Research (APIAR).
  • Giousmpasoglou, C., Marinakou, E.M. and Paliktzoglou, V.P., 2016. The Brain Drain Phenomenon in Higher Education in Greece: Attitudes and Opinions on the Decision to Immigrate. In: Papanikos, G.P., ed. the 3rd Annual International Conference on Humanities & Arts in a Global World 3-6 January 2016 Athens, Greece.
  • Paliktzoglou, V., Giousmpasoglou, C. and Marinakou, E., 2015. Students’ use of Social Media in Higher Education in Bahrain. In: Fifth International Conference on Cognitively Informed Technology 18-20 June 2015 Manama.
  • Marinakou, E., 2014. The glass ceiling and women in management in the Middle East: Myth or reality. In: Finance, Economics, MIS and Global Business Research Conference 11-12 December 2014 Miami, Florida.
  • Giousmpasoglou, C. and Marinakou, E.M., 2014. Higher education hospitality programmes in Bahrain: Challenges and Opportunities. In: The 32nd EuroCHRIE Conference 6-9 October 2014 Dubai, UAE.
  • Giousmpasoglou, C. and Marinakou, E.M., 2014. M-learning in Higher Education in Bahrain: the educators’ view. In: The 6th e-Learning Excellence in the Middle East Conference – Leadership, Design and Technology for the 21st Century Learning 3-5 March 2014 Dubai, UAE.
  • Giousmpasoglou, C. and Marinakou, E., 2013. The future is here: M-learning in higher education. Proceedings - 2013 4th International Conference on e-Learning Best Practices in Management, Design and Development of e-Courses: Standards of Excellence and Creativity, ECONF 2013, 417-420.
  • Marinakou, E., 2013. An investigation of factors that contribute to student satisfaction from online courses: The example of an online accounting course. Proceedings - 2013 4th International Conference on e-Learning Best Practices in Management, Design and Development of e-Courses: Standards of Excellence and Creativity, ECONF 2013, 462-468.
  • Marinakou, E.M. and Giousmpasoglou, C., 2013. An investigation of student satisfaction from hospitality internship programs in Greece. In: Andriotis, K.A., ed. The International Conference on Tourism (ICOT 2013) - Trends, Impacts and Policies on Sustainable Tourism Development 5-8 June 2013 Limassol, Cyprus.
  • Marinakou, E., 2012. Comparison of students’ evaluation of online courses versus face-to-face format. In: Workshop on Electronic Training and Opportunities for Performance Improvement. 9 October 2012 Bahrain.
  • Marinakou, E., 2012. Using problem-based learning to teach tourism management students. In: Athens Tourism Symposium, International Scientific Congress on Current Trends in Tourism Management and Tourism Policy 15-16 February 2012 Athens.
  • Marinakou, E., 2011. Women in hotel management. Diamond or glass? In: International Conference of Tourism 27-30 April 2011 Rhodes, Greece.
  • Marinakou, E., 2011. For or against the smoking ban in restaurants? In: International Conference of Tourism 2011 27-30 April 2011 Rhodes, Greece.
  • Marinakou, E., 2011. The glass ceiling in hospitality organisations. In: THE 2011 ATHENS TOURISM SYMPOSIUM, 2-3 February 2011 Athens, Greece.
  • Marinakou, E., 2010. Motorsport tourism development in Greece: An alternative for economic development. In: ATLAS 2010 3-5 November 2010 Limassol.
  • Marinakou, E., 2010. The use of IT in tourism in view to the “Europe 2020” programme. In: The Periferal Dimension of the “Europe 2020” programme 15 October 2010 Athens, Greece.
  • Marinakou, E., 2010. The learning styles of tourism management students. In: 2nd International Conference on Tourism and Hospitality Management 22-23 May 2010 Athens, Greece. Athens, Greece: Tourism Research Institute.
  • Marinakou, E., 2009. Transformational leadership in hospitality. In: 6th Scientific Conference of the Tourism Research Institute 6-7 March 2009 Athens, Greece.
  • Marinakou, E., 2008. Female leadership style. Myth or reality. In: 1st Scientific Conference for Education, Development and Production in Tourism 17-18 April 2008 Amfissa, Greece.

Internet Publications

Theses

  • Marinakou, E., 2012. An investigation of gender influences on transformational leadership in the Greek hospitality industry. PhD Thesis. University of Strathclyde, Department of HR.

Profile of Teaching PG

  • Dissertation Supervision
  • Innovation in hospitality
  • Research methods
  • Entrepreneurship and Small Business Management
  • Dissertation supervision
  • Tourism Concepts and Issues
  • Issues in Hotel and Food Services Management
  • Managing Self and Others
  • Intrapreneurship and Enterprise
  • Research Methods for Healthcare service
  • Healthcare services marketing
  • Entrepreneurship
  • Contemporary Hospitality and Tourism Marketing

Profile of Teaching UG

  • Hospitality Principles
  • Marketing for Tourism and Hospitality
  • Hospitality Resources and Revenue Management
  • Talent Management
  • Entrepreneurship
  • Small Business Management
  • Research Methods
  • Tourism and Hospitality Industries
  • Data Analysis in Tourism
  • Conference and Exhibition Management
  • Hospitality Resources and Revenue Management
  • Talent Management
  • Small Business Management
  • Tourism Policy and Planning
  • Hospitality Organisational Behaviour
  • Hospitality and Tourism Marketing
  • Conference and Exhibition Management
  • Managing People
  • Tourism Data Analysis in Practice
  • Business Strategy
  • Managing Change and Challenge in Tourism
  • Training and Development
  • Personnel Recruitment and Retention
  • Managing Teams
  • Human Resources Management

Invited Lectures

  • Career Development & Talent Management, Edge Hotel School - University of Essex, 11 Jun 2018 more
  • Talent management and retention strategies, Bournemouth University, 23 May 2018 more

Grants

  • Networking for chefs' competencies (Acorn, Bournemouth University, 25 Jun 2018). Awarded
  • Retaining global talent in a service industry environment (QR Funding, Bournemouth University, 12 Jan 2017). Completed
  • 5 case studies of ILOs in vocational education in tourism (CEDEFOP, 31 May 2012). Awarded
  • Development of electronic educational programmes and business plan for the islands in the periphery of Cyclades (ETAP, Chamber of Cyclades, 04 Jul 2008). Awarded

External Responsibilities

  • University of Bahrain, College of Business Administration, External Examiner of MBA thesis (2021-)
  • Future Talent Council, Member of the Advisory Board (2020-)
  • Ministry of Tourism, Greece, Expert panel member of the Scientific Committee (2019-2021)
  • Cyprus Agency of Quality Assurance and Accreditation,  Expert Panel member (2018-)
  • AdvanceHE, UK, Reviewer for the Global Teaching Excellence Awar (2018-)
  • International Journal of Contemporary Hospitality Management, Member of the editorial board (2018-)
  • International Journal of Hospitality and Tourism Management, Member of the editorial board (2018-)
  • Asia Pacific Journal of Advanced Business and Social Sciences B, Member of the editorial board) (2015-)

Internal Responsibilities

  • Head of Education and Professional Practice, Department of Tourism and Hospitality
  • Member of QAEG, Quality Assurance and Enhancement Group
  • Level 4 Year Tutor, Department of Tourism and Hospitality

Journal Reviewing/Refereeing

  • International Journal of Culture, Tourism and Hospitality Research, 05 Feb 2019
  • Hospitality & Society, 09 Jan 2019
  • Event Management: an international journal, 12 Mar 2018
  • Tourism management, Anonymous peer review, 12 Feb 2018
  • Higher Education, 10 May 2016
  • Asia Pacific Journal of Advanced Business and Social Studies, Anonymous peer review, 05 Jan 2015
  • International Journal of Contemporary Hospitality Management,, Anonymous peer review, 08 Sep 2014
  • Journal of Hospitality and Tourism Education, Anonymous peer review, 08 Sep 2014
  • Journal of Hospitality and Tourism Management, Anonymous peer review, 10 Jul 2013
  • International Journal of Business and Economic Strategy, Anonymous peer review, 13 Mar 2013
  • Global Research Journal on Humanities and Social Science, 13 Feb 2013

Public Engagement & Outreach Activities

  • Seminar on talent management (13 Apr 2018)
  • Book presentation

Conference Presentations

  • Go big, study abroad: Let us tell you how, Presentation of studies in hospitality in France, 20 Feb 2021, Online forum, Greece
  • International Conference on Business Economics, Marketing & Management Research (BEMM), Keynote on Talent management, 01 Nov 2018, Hammamet, Tunisia
  • Women’s higher education and equality in the workplace, Expert panel member on Gender equality, 23 Oct 2018, Poole, UK
  • ABTA HR and workforce planning conference, Keynote on talent management, 16 May 2018, London
  • 5th Quality Conference in Rhodes, Keynote on Talent management and retention strategies in hospitality, 13 Apr 2018, Rhodes, Greece
  • FLIGHT, Expert panel member on Employability and placements for hospitality management programmes, 16 Jun 2017, London
  • 4th Quality Conference in Rhodes, Keynote on Talent management a way forward, 01 Apr 2017, Rhodes, Greece

Consultancy Activities

  • Programme revalidation of HE in Hospitality, Member of the Scientific Committee. Ministry of Tourism, Greece
  • Auditor for PeopleCert, Auditor. PeopleCert, Greece
  • Mystery guest, Quality control at 5* hotels. GOLDAXIA

Attended Training

  • Canvas, 01 Aug 2022
  • Bids for Funding, Research Council Development Scheme, 14 Jan 2019
  • Aurora Leadership Development, AdvanceHE, 15 Oct 2018
  • Phd Supervision, Bournemouth University, 06 Feb 2017, Certificate
  • Biofeedback, Athens Greece, 06 May 2008
  • Travel Agency Management, Communication and Leaders, DION EPEKA, Athens, Greece, 01 Mar 2005, Certificate
  • The future of conferences in Greece, Exhibition and Conference Tourism, Xenia – exhibitions Athens, Greece, 15 Jan 2003
  • Education and social aspect of tourism development, University of the Aegean, Rhodes, Greece, 06 Jun 2000, Certificate
  • Training the Trainers, Pedagogical Methods, Greek Company of Management, Rhodes, Greece, 15 Dec 1997, Certificate
  • Public Relations and total quality management in the hospitality industry, Greek Company of Management, Athens, Greece, 11 May 1992, Certificate
  • Total Quality management, ISO 9000, ISO 9001, new techniques, AXIS Consulting International SA, Rhodes, Greece

Qualifications

  • PhD in HRM and Hospitality (University of Strathclyde, 2012)
  • BA (Hons) in Tourism Management (University of West Attica, Greece, 2010)
  • PGCE in Teaching and Learning in Higher Education (University of Hertfordshire, 2009)
  • PGdip in Research Methods (University of Strathclyde, Business School, 2006)
  • MSc in International Hospitality Management (University of Strathclyde, 1996)
  • BSc (Hons) in Hospitality Management (Advanced School of Tourism Education, Rhodes, Greece, 1993)

Honours

  • Best conference paper in Hospitality Award: Bakalis, M., Giousmpasoglou, C. and Marinakou, E. (2018). An investigation of the customers' choice of AirBnB over hotels: the case of Bournemouth (THE INC 2018 Conference, 2018)
  • Best conference paper in Hospitality Award: Bakalis, M., Giousmpasoglou, C. and Marinakou, E. (2018). An investigation of the customers' choice of AirBnB over hotels: the case of Bournemouth. (THE INC 2018 Conference, 2018)
  • Best paper in Hospitality (The INC Hospitality, Tourism and Events conference, 2018)
  • Certificate of Appreciation and bonus (Royal University for Women, Bahrain, 2015)
  • Research activity (Royal University for Women, 2014)

Memberships