Smart technologies for personalized experiences: a case study in the hospitality domain

Authors: Neuhofer, B., Buhalis, D. and Ladkin, A.

Journal: Electronic Markets

Publisher: Springer Verlag

eISSN: 1422-8890

ISSN: 1019-6781

DOI: 10.1007/s12525-015-0182-1

Abstract:

Recent advances in the field of technology have led to the emergence of innovative technological smart solutions providing unprecedented opportunities for application in the tourism and hospitality industry. With intensified competition in the tourism market place, it has become paramount for businesses to explore the potential of technologies, not only to optimize existing processes but facilitate the creation of more meaningful and personalized services and experiences. This study aims to bridge the current knowledge gap between smart technologies and experience personalization to understand how smart mobile technologies can facilitate personalized experiences in the context of the hospitality industry. By adopting a qualitative case study approach, this paper makes a two-fold contribution; it a) identifies the requirements of smart technologies for experience creation, including information aggregation, ubiquitous mobile connectedness and real time synchronization and b) highlights how smart technology integration can lead to two distinct levels of personalized tourism experiences. The paper concludes with the development of a model depicting the dynamic process of experience personalization and a discussion of the strategic implications for tourism and hospitality management and research.

http://eprints.bournemouth.ac.uk/21954/

Source: Scopus

Smart technologies for personalized experiences: a case study in the hospitality domain

Authors: Neuhofer, B., Buhalis, D. and Ladkin, A.

Journal: Electronic Markets

Volume: 25

Issue: 3

Pages: 243-254

eISSN: 1422-8890

ISSN: 1019-6781

DOI: 10.1007/s12525-015-0182-1

Abstract:

Recent advances in the field of technology have led to the emergence of innovative technological smart solutions providing unprecedented opportunities for application in the tourism and hospitality industry. With intensified competition in the tourism market place, it has become paramount for businesses to explore the potential of technologies, not only to optimize existing processes but facilitate the creation of more meaningful and personalized services and experiences. This study aims to bridge the current knowledge gap between smart technologies and experience personalization to understand how smart mobile technologies can facilitate personalized experiences in the context of the hospitality industry. By adopting a qualitative case study approach, this paper makes a two-fold contribution; it a) identifies the requirements of smart technologies for experience creation, including information aggregation, ubiquitous mobile connectedness and real time synchronization and b) highlights how smart technology integration can lead to two distinct levels of personalized tourism experiences. The paper concludes with the development of a model depicting the dynamic process of experience personalization and a discussion of the strategic implications for tourism and hospitality management and research.

http://eprints.bournemouth.ac.uk/21954/

Source: Scopus

Smart technologies for personalized experiences: a case study in the hospitality domain

Authors: Neuhofer, B., Buhalis, D. and Ladkin, A.

Journal: ELECTRONIC MARKETS

Volume: 25

Issue: 3

Pages: 243-254

eISSN: 1422-8890

ISSN: 1019-6781

DOI: 10.1007/s12525-015-0182-1

http://eprints.bournemouth.ac.uk/21954/

Source: Web of Science (Lite)

Smart technologies for personalized experiences: a case study in the hospitality domain

Authors: Neuhofer, B., Buhalis, D. and Ladkin, A.

Journal: Electronic Markets – The International Journal of Networked Business

Volume: 25

Issue: 3

Pages: 243-254

DOI: 10.1007/s12525-015-0182-1

Abstract:

Recent advances in the field of technology have led to the emergence of innovative technological smart solutions providing unprecedented opportunities for application in the tourism and hospitality industry.With intensified competition in the tourism market place, it has become paramount for businesses to explore the potential of technologies, not only to optimize existing processes but facilitate the creation of more meaningful and personalized services and experiences.

This study aims to bridge the current knowledge gap between smart technologies and experience personalization to understand how smart mobile technologies can facilitate personalized experiences in the context of the hospitality industry. By adopting a qualitative case study approach, this paper makes a two-fold contribution; it a) identifies the requirements of smart technologies for experience creation, including information aggregation, ubiquitous mobile connectedness and real time synchronization and b) highlights how smart technology integration can lead to two distinct levels of personalized tourism experiences. The paper concludes with the development of a model depicting the dynamic process of experience personalization and a discussion of the strategic implications for tourism and hospitality management and research.

http://eprints.bournemouth.ac.uk/21954/

Source: Manual

Preferred by: Dimitrios Buhalis

Smart technologies for personalized experiences: a case study in the hospitality domain.

Authors: Neuhofer, B., Buhalis, D. and Ladkin, A.

Journal: Electron. Mark.

Volume: 25

Pages: 243-254

DOI: 10.1007/s12525-015-0182-1

http://eprints.bournemouth.ac.uk/21954/

Source: DBLP