From usefulness to play: why consumers value food delivery applications

Authors: Ezenwa, A.E., Discetti, R., Memery, J., Bray, J.

Journal: International Journal of Retail and Distribution Management

Publication Date: 01/01/2026

Pages: 1-18

eISSN: 1758-6690

ISSN: 0959-0552

DOI: 10.1108/IJRDM-08-2025-0580

Abstract:

Purpose – This study systematically reviews how consumers in Europe engage with food delivery applications (FDAs), identifying factors influencing adoption, continued use and the values and meanings attached to digital food provisioning. Design/methodology/approach – A systematic literature review was conducted using Consumer Value Theory (CVT) to analyse functional, ethical, social and symbolic dimensions shaping consumer engagement with FDAs in retail contexts. Findings – FDA use reflects eight consumer value theory value dimensions. Efficiency and excellence continue to drive adoption, while less examined dimensions such as aesthetics, play, and spirituality also shape engagement, indicating that FDAs function as sources of identity expression, moral alignment, and emotional satisfaction beyond transactional convenience. Research limitations/implications – The European focus limits broader generalisability; future studies should examine diverse retail environments. Practical implications – Platform designers and policymakers should incorporate both functional and affective–moral drivers when developing inclusive and value-aligned digital food retail services. Originality/value – This is the first study to apply CVT systematically to FDAs in retail food provision. It advances understanding beyond traditional adoption models by highlighting experiential and symbolic aspects of digital food consumption.

https://eprints.bournemouth.ac.uk/41832/

Source: Scopus