Human-Centered AI in FinTech: A Conceptual Model and Strategic Research Agenda
Authors: Adedoyin, F., Dogan, H., Cetinkaya, D. and Jiang, N.
Journal: Proceedings 2025 IEEE Conference on Artificial Intelligence Cai 2025
Pages: 180-187
DOI: 10.1109/CAI64502.2025.00036
Abstract:The introduction of human-centered artificial intelligence (HCAl) in the financial technology (Fin Tech) industry was borne out of the need to have an AI system that has the interest of humans at its heart. The deployment of HCAl thus heralded a new ease of doing work. This paper presents a conceptual model on the applications of human-centered AI within the Fin Tech domain, drawing on insights from an interactive management workshop. Three trigger questions were raised with experts in the field in developing a conceptual model for applying HCAl in the FinTech industry to understand the ongoing research efforts; current challenges, limitations and gaps that are restricting research in this domain; and key areas that should be prioritized in developing a strategic research agenda for HCAl in Fin Tech. Our findings, based on the output from the 1M session revealed that focus in HCAl should focus more on areas such as ethics, fairness and bias, transparency and accountability, regulation and governance, cost of implementing AI-driven systems, cybersecurity, trust, maliciously developed AI systems, climate change challenges, and expertise of AI model developer.
Source: Scopus
Human-Centered AI in FinTech: A Conceptual Model and Strategic Research Agenda
Authors: Adedoyin, F., Dogan, H., Cetinkaya, D. and Jiang, N.
Conference: IEEE Conference on Artificial Intelligence (IEEE CAI 2025)
Dates: 5-7 May 2025
Abstract:The introduction of human-centered artificial intelligence (HCAI) in the financial technology (FinTech) industry was borne out of the need to have an AI system that has the interest of humans at its heart. The deployment of HCAI thus heralded a new ease of doing work. This paper presents a conceptual model on the applications of human-centered AI within the FinTech domain, drawing on insights from an interactive management workshop. Three trigger questions were raised with experts in the field in developing a conceptual model for applying HCAI in the FinTech industry to understand the ongoing research efforts; current challenges, limitations and gaps that are restricting research in this domain; and key areas that should be prioritized in developing a strategic research agenda for HCAI in FinTech. Our findings, based on the output from the IM session revealed that focus in HCAI should focus more on areas such as ethics, fairness and bias, transparency and accountability, regulation and governance, cost of implementing AI-driven systems, cybersecurity, trust, maliciously developed AI systems, climate change challenges, and expertise of AI model developer.
Source: Manual
Human-Centered AI in FinTech: A Conceptual Model and Strategic Research Agenda.
Authors: Adedoyin, F., Dogan, H., Cetinkaya, D. and Jiang, N.
Journal: CAI
Pages: 180-187
Publisher: IEEE
ISBN: 979-8-3315-2400-5
https://doi.org/10.1109/CAI64502.2025
Source: DBLP