Human-Centered AI in FinTech: A Conceptual Model and Strategic Research Agenda
Authors: Adedoyin, F., Dogan, H., Cetinkaya, D. and Jiang, N.
Conference: IEEE Conference on Artificial Intelligence (IEEE CAI 2025)
Dates: 5-7 May 2025
Abstract:The introduction of human-centered artificial intelligence (HCAI) in the financial technology (FinTech) industry was borne out of the need to have an AI system that has the interest of humans at its heart. The deployment of HCAI thus heralded a new ease of doing work. This paper presents a conceptual model on the applications of human-centered AI within the FinTech domain, drawing on insights from an interactive management workshop. Three trigger questions were raised with experts in the field in developing a conceptual model for applying HCAI in the FinTech industry to understand the ongoing research efforts; current challenges, limitations and gaps that are restricting research in this domain; and key areas that should be prioritized in developing a strategic research agenda for HCAI in FinTech. Our findings, based on the output from the IM session revealed that focus in HCAI should focus more on areas such as ethics, fairness and bias, transparency and accountability, regulation and governance, cost of implementing AI-driven systems, cybersecurity, trust, maliciously developed AI systems, climate change challenges, and expertise of AI model developer.
Source: Manual
