Dr Hanaa Osman
- 01202 961502
- hosman at bournemouth dot ac dot uk
- Principal Academic In Tourism and Hospitality
- Dorset House D104, Talbot Campus, Fern Barrow, Poole, BH12 5BB
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My research interests are in the areas of culture and the experiences of ethnic migrant workers the UK hospitality industry. I am also interested in autoethnography which is the study and reflection on self which may impact on a wider society and culture. I am currently working on research into Muslim women experiences in the UK hospitality industry using Auto autoethnography to reflect on my own experience. I teach consumer experience and behaviour to level I students in hospitality management and supervise a number of M Sc dissertation that also relate to my research interests.
Gender and Tourism
Emotional Intelligence in Hospitality
Commercial Hospitality and Tourists' experiences
Muslim Females in Hospitality
- Osman, H., Brown, L. and Phung, T.M.T., 2020. The travel motivations and experiences of female Vietnamese solo travellers. Tourist Studies, 20 (2), 248-267.
- Osman, H., D'Acunto, D. and Johns, N., 2019. Home and away: Why do consumers shy away from reporting negative experiences in the peer-to-peer realms? Psychology and Marketing, 36 (12), 1162-1175.
- Brown, L. and Osman, H., 2017. The female tourist experience in Egypt as an Islamic destination. Annals of Tourism Research, 63, 12-22.
- Osman, H., Johns, N. and Lugosi, P., 2014. Commercial hospitality in destination experiences: McDonald's and tourists' consumption of space. Tourism Management, 42, 238-247.
- Osman, H. and Johns, N., 2011. Travellers and McDonald's abroad. Hospitality Review, 13.
- Osman, H. and Brown, L., 2010. A personal narrative of a Muslim woman’s journey in the hospitality industry. Hospitality Review.
- Osman, H. and Brown, L., 2010. A personal narrative of a Muslim woman’s journey in the hospitality industry. Hospitality Review, 13-17.
- Osman, H., Hemmington, N. and Bowie, D., 2009. A transactional approach to customer loyalty in the hotel industry. International Journal of Contemporary Hospitality Management, 21, 239-250.
- Osman, H. and Brown, L., 2016. Western female tourists in Islamic destinations. In: ATLAS 7-9 September 2016 Canterbury.
- Nguyen, Q., Ladkin, A. and Osman, H., 2016. Emotional Intelligence and hotel employees in Vietnam. In: Council for Hospitality Management Education Conference 4-6 May 2016 Ulster University.
- Fung, C., Ladkin, A. and Osman, H., 2015. An Exploratory Study on the Antecedents of Occupational Commitment among Hospitality Educators in Hong Kong. In: CHME 20-22 May 2015 Manchester Metropolitan University.
- Osman, H., Osman, H., Johns, N. and Lugosi, P., 2014. ‘Fast food restaurants and tourism destination experiences’. In: CHME National Research Conference 20-23 May 2014 University of Derby, Buxton, England, May 2014.
- Osman, H., 2011. The International PhD student journey. In: Council for Hospitality Management Education 20th Annual Research Conference 2011 May 2011 Leeds Metropolitan University, Leeds, England. Leeds: Council for Hospitality Management Education.
- Osman, H. and Brown, L., 2010. A muslim's woman journey in the UK hospitality industry. In: CHME National Research Conference 5-7 May 2010 University of Surrey, Horsley Towers, Surrey, England. Hospitality Review.
- Osman, H. and Johns, N., 2010. The Role of the Global Fast Food Chains in Tourism: A Qualitative Internet-Based Study. In: 8th Biennial International Qualitative Research Conference 6-8 September 2010 Bournemouth University, England. Poole, England: Bournemouth University.
- Johns, N. and Osman, H., 2009. Am I lovin’ it? Tourists and the McDonald’s experience abroad. In: 3rd Advances in Tourism Marketing Conference 6-9 September 2009 Bournemouth University, England. Poole, England: Bournemouth University.
- Osman, H., 1999. A Segmentation Approach to Relationship Marketing in International Hotel Groups. In: CHME Hospitality Research Conference April 1999 School of Management, University of Surrey. , 519-525 Guildford, Surrey, England: University of Surrey.
- Osman, H., Hemmington, N. and Bowie, D., 1998. The role of market segmentation in relationship marketing in international hotel groups. In: EuroCHRIE/IAHMS Conferenc : Competitiveness in the International Hospitality Industry. 1998 Lausanne, Switzerland.
- Clare Fung, 2013. Investigating the occupational commitment of hospitality educators in Hong Kong
- NGUYEN THI THAO QUYNH, 2014. Understanding Emotional Intelligence (EI) among hotel employees during interactions with co-workers and customers in Vietnam
Profile of Teaching PG
- Masters dissertation supervision in a number of areas including ethnic restaurants, street food, emotional labour, and and employee motivation.
Profile of Teaching UG
- Global Hospitality- Level 4 BAIHM
- Consumer Experience and Behaviour, Level 5 BAIHM
- Food, Culture and Travel- Level 6 option unit.
- Perception of western female Tourists in Egypt (Bournemouth Unviersity, 22 Mar 2019). Awarded
- Talent Management in the hotel Industry (QR funds, 08 Nov 2016). In Progress
- CPD income (Hall and Woodhouse Group, 14 Apr 2014). Completed
- Unit leader, Food, Culture and travel- Option unit/ level 6
- Unit leader, Global Hospitality- Level 4
- Unit Leader, Unit leader: Consumber Experience and Behaviour- Level 5
- Academic Advisor, Department of Tourism and Hospitality
- Global Engagement Lead for Tourism and Hospitality, Global Engagement
- Study Abroad Academic Co-ordinator, Department of Tourism and Hospitality
- International Journal of Tourism Management, Anonymous peer review, 01 Apr 2014
- International Journal of Contemporary Hospitality Management, Anonymous peer review, 20 Oct 2008
Public Engagement & Outreach Activities
- A poster display on Saturday the 25th to celebrate students’ success stories while studying and/or working abroad.
- Poster showcasing conducting research with students as part of the delivery of Consumer Experience and Behaviour unit for level 5 BAIHM
- HEA, Fellow (2014-),
- The council for Hospitality Management Education, Member (2008-),
- Institute of Hospitality, Member,
- The American Hotel and Lodging Educational Institute (CHE), Member,
Social Media Links
External Media and Press
- Experts discuss chanllenges to development of tourism industry, Vientiane Times, 09 Mar 2016. http://www.vientianetimes.org.la/sub-new/Previous_064/VTTimes_PDF.htm
- People Management magazine, European Court backs workplace ban on headscarves and religious symbols, Marianne Calnan, M, 31 May 2016. http://www.cipd.co.uk/pm/peoplemanagement/b/weblog/archive/2016/06/01/european-court-backs-workplace-ban-on-headscarves-and-religious-symbols.aspx
- People Managment Magazine, Muslims at Work, Lewis, G, 29 Mar 2016. http://www.cipd.co.uk/pm/peoplemanagement/p/paymentgateway.aspx?returnURL=/pm/peoplemanagement/b/weblog/archive/2016/03/30/muslims-britain-s-hidden-talent-pool.aspx&blogid=2&postid=100446