Quynh Nguyen

Dr Quynh Nguyen

  • qtnguyen at bournemouth dot ac dot uk
  • Lecturer in Hospitality Management
  • Dorset House D144, Talbot Campus, Fern Barrow, Poole, BH12 5BB
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Quynh holds a PhD in Emotional Intelligence in Hospitality and an MSc in Tourism Management from Bournemouth University, achieved under the Vice-Chancellor Scholarship in 2010 and 2014. Her research interests include consumer behaviour, service marketing, culture, and tourism employment. She is currently working on the interaction between customers and service providers with a focus on cultural differences. Building on her PhD research, Quynh is an emerging thought leader in the areas of emotional regulation in cross-cultural communications and interested in PhD supervision and collaboration in this line of research. She has published work related to service marketing and presented key findings at national and international conferences. Quynh is a Fellow of the Higher Education Academy and Level 4 Tutor for Tourism and Hospitality undergraduate programmes.

Quynh’s previous experience reflects Bournemouth University’s commitment to the fusion of education, research and practice. Her career included the lectureships at Ton Duc Thang University, Vietnam National University – Ho Chi Minh City, and University of Essex...


Expertise related to UN Sustainable Development Goals

In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person's work contributes towards the following SDGs:

Decent work and economic growth

"Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all"

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Industry, innovation and infrastructure

"Build resilient infrastructure, promote inclusive and sustainable industrialization and foster innovation"

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Reduced inequalities

"Reduce inequality within and among countries"

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Journal Articles



Profile of Teaching PG

  • Omnichannel Strategy & Supply Chain Management
  • Postgraduate dissertation supervision

Profile of Teaching UG

  • Contemporary Hospitality
  • Hospitality Operations Management
  • Marketing for Tourism and Hospitality
  • Undergraduate dissertation supervision


  • Regional Studies Association membership (BU QR, 10 Jul 2022). Completed
  • Santander Mobility Awards 2017-2018 (Santander, 01 Sep 2017). Completed

External Responsibilities

  • Accreditation Organisation of the Netherlands and Flanders (NVAO), Panel member (2019), http://www.nvao.net/

Journal Reviewing/Refereeing

  • Cogent Social Sciences, Anonymous peer review, 27 Jun 2023
  • Cogent Business and Management, Anonymous peer review, 09 Mar 2023
  • Annals of Tourism Research, Anonymous peer review, 01 Sep 2020


  • PhD in Emotional Intelligence in Hospitality (Bournemouth University, 2019)
  • MSc in Tourism Management (Bournemouth University, 2012)


  • Vice-Chancellor PhD Scholarship (Bournemouth University, 2014)
  • Vice-Chancellor MSc Scholarship (Bournemouth University, 2010)
  • Vallet Foundation Scholarship (2008)


  • Higher Education Academy, Fellow (2019-),