Dr Quynh Nguyen
- qtnguyen at bournemouth dot ac dot uk
- http://orcid.org/0000-0001-7438-6135
- Lecturer in Hospitality Management
- Dorset House D144, Talbot Campus, Fern Barrow, Poole, BH12 5BB
Biography
Quynh holds an MSc in Tourism Management and a PhD in Emotional Intelligence of hospitality workers from Bournemouth University, achieved under the Vice-Chancellor Scholarship in 2010 and 2014. Quynh is a Fellow of the Higher Education Academy and Level 4 Lead for Tourism and Hospitality undergraduate programmes. She has contributed to the accreditation and validation of Tourism and Hospitality programmes at BU and other institutions. She is currently the Link Tutor for the Transnational Education Partnership between Bournemouth University and British University Vietnam.
Building on her PhD research, Quynh is an emerging thought leader in the areas of tourism and hospitality employment, culture and service encounter. She has been working in interdisciplinary research projects investigating the intersection of emotions, culture, and racial diversity; and how this affects the interactions between employers, employees, and guests in tourism and hospitality settings. Quynh is also interested in generational differences and the impacts on Human Resources practices... She is open to PhD supervision and collaboration in these research areas.
Prior to academia, Quynh worked at various levels in the tourism and hospitality industry within the UK and internationally. Her academic career includes the lectureships at Ton Duc Thang University, Vietnam National University – Ho Chi Minh City, and University of Essex. She has contributed to research projects funded by the British Academy, ESRC and Marie Skłodowska-Curie Actions (MSCA). This allows her to incorporate research and professional practice into teaching, providing students with relevant and contemporary issues facing the industry and wider society.
moreExpertise related to UN Sustainable Development Goals
In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person's work contributes towards the following SDGs:
Decent work and economic growth
"Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all"
Industry, innovation and infrastructure
"Build resilient infrastructure, promote inclusive and sustainable industrialization and foster innovation"
Journal Articles
- Nguyen, Q., Yankholmes, A., Ladkin, A. and Osman, H., 2025. National stereotypes in the cross-cultural service encounter: empirical evidence from Vietnam. Tourism Review, 80 (7), 1413-1426.
- Nguyen, Q., Ladkin, A. and Osman, H., 2022. What helps or hinders the emotional intelligence practice? A study of Vietnamese hotel workers. International Journal of Contemporary Hospitality Management, 34 (2), 534-554.
Conferences
- Nguyen, Q., 2018. Exploring Emotional Intelligence: A study of Vietnamese hotel workers. In: Council for Hospitality Management Education 22-25 May 2018 Bournemouth University.
- Nguyen, Q., 2017. Exploring Vietnamese hotel workers’ reading of guests’ emotional expressions. In: 4th World Research Summit for Tourism and Hospitality 8-11 December 2017 Orlando, Florida.
- Nguyen, Q., Ladkin, A. and Osman, H., 2016. Emotional Intelligence and hotel employees in Vietnam. In: Council for Hospitality Management Education Conference 4-6 May 2016 Ulster University.
Reports
- Giousmpasoglou, C. and Nguyen, Q., 2025. Attracting & Retaining GenZ Talent in Luxury Hospitality: An Industry Report. Bournemouth University.
Theses
- Nguyen, Q., 2019. Exploring emotional intelligence: a study of Vietnamese hotel workers. PhD Thesis. Bournemouth University, Faculty of Management.
Profile of Teaching PG
- Omnichannel Strategy & Supply Chain Management
- Postgraduate dissertation supervision
Profile of Teaching UG
- Contemporary Hospitality
- Hospitality Operations Management
- Undergraduate dissertation supervision
- The Tourism and Hospitality Industries
Grants
- Regional Studies Association membership (BU QR, 10 Jul 2022). Completed
- Santander Mobility Awards 2017-2018 (Santander, 01 Sep 2017). Completed
External Responsibilities
- University of Westminster, External reviewer (2024)
- British University Vietnam, Link Tutor (2024-)
- Accreditation Organisation of the Netherlands and Flanders (NVAO), Panel member (2019), http://www.nvao.net/
Journal Reviewing/Refereeing
- International Journal of Contemporary Hospitality Management, 04 Jul 2025
- Tourism Review, 24 Apr 2025
- Tourism Management, Anonymous peer review, 09 Oct 2023
- Cogent Social Sciences, Anonymous peer review, 27 Jun 2023
- Cogent Business and Management, Anonymous peer review, 09 Mar 2023
- Annals of Tourism Research, Anonymous peer review, 01 Sep 2020
Qualifications
- PhD in Emotional Intelligence in Hospitality (Bournemouth University, 2019)
- MSc in Tourism Management (Bournemouth University, 2012)
Honours
- Vice-Chancellor PhD Scholarship (Bournemouth University, 2014)
- Vice-Chancellor MSc Scholarship (Bournemouth University, 2010)
- Vallet Foundation Scholarship (2008)
Memberships
- ABTA, Member (2023-),
- Higher Education Academy, Fellow (2019-),
- Institute of Hospitality, Member,