Susanne Clarke

Susanne Clarke

  • Head of Culture
  • Dorset House DG36, Talbot Campus, Fern Barrow, Poole, BH12 5BB
Back to top

Biography

Following a varied career in corporate finance - Susanne knows that successful organisations are all about the people and culture. Susanne has worked in a variety of senior positions in Higher Education and in her current role has led major change management programmes and has developed innovative approaches to embedding excellence in teams and organisations. This interest and passion for enabling high performing teams is a focus of her PhD studies and research interests.

With a keen interest in continuous improvements methodologies, Susanne sits on both the Global and European Lean in HE Steering groups and has spoken at conference in eight countries and regularly presents her ideas to varied audiences. She has collaborated with others to write a book chapter and conference papers on kindness in organisations, and is passionate about embedding ideas, actions and values based approaches to leadership and cultures. An experienced coach focused on strength based approaches to support others in reaching their full potential...

more

Favourites

  • Clarke, S. and Devis-Rozental, C., 2019. The Power of Socio-emotional intelligence to make the lean magic happen. In: Lean Conference in Higher Education 6-8 November 2019 University of Michigan.
  • Clarke, S., Roper, L., Farquharson, L. and Renaud, V., 2019. Identity and Values to Drive Respect for People: A case-study based on embedding kindness as an organizational value. In: Yorkstone, S., ed. Global Lean for Higher Education A Themed Anthology of Case Studies, Approaches, and Tools. Routledge.
  • Farquharson, L., Sinha, T. and Clarke, S., 2018. Researching organisational change in higher education: A Holistic Tripartite approach. Electronic Journal of Business Research Methods, 16 (3), 150-161.
  • Clarke, S., 2018. Bringing it all together - how 'Service Design', 'Service Excellence' and 'Lean' methogologies can combine to enhance the student and staff experience through a 'customer-LED' (Lean, Excellence, Design) approach. In: LED 21 June 2018 Birmingham.
  • Sinha, T., Clarke, S. and Farquharson, L., 2018. Shrek, Saunders and the Onion Myth: Using Myths, Metaphors and Storytelling. PROCEEDINGS OF THE 17TH EUROPEAN CONFERENCE ON RESEARCH METHODOLOGY FOR BUSINESS AND MANAGEMENT STUDIES (ECRM 2018), 366-371.
  • Biggins, D. and Clarke, S., 2017. Developing digital competencies in academic staff: One institution's experience of applying Lean. In: Lean in Higher Education Conference: Implementing, Measuring and Sustaining Change 1-3 November 2017 Sydney.

Journal Articles

Books

Chapters

  • Devis-Rozental, C. and Clarke, S., 2020. 1. The golden thread on our quest to humanise Higher education. Humanising Higher education: a positive approach to wellbeing. Palgrave Macmillan.
  • Waight, S. and Holley, D., 2020. Digital competence frameworks: Their role in enhancing digital wellbeing in nursing curricula. Humanising Higher Education: A Positive Approach to Enhancing Wellbeing. 125-143.
  • Roper, L. and Clarke, S., 2020. Ubuntu: Strengthening the heart of your team. Humanising Higher Education: A Positive Approach to Enhancing Wellbeing. 167-180.
  • House-Norman, C., Devis-Rozental, C. and Noble, K., 2020. The fundraising academy: An experimental model combining knowledge exchange, real-life professional training and the development of socio-emotional intelligence. Humanising Higher Education: A Positive Approach to Enhancing Wellbeing. 145-166.
  • Devis-Rozental, C. and Barron, M., 2020. Mind the gap: Supporting students to have a successful transition to university, it is everyone's responsibility. Humanising Higher Education: A Positive Approach to Enhancing Wellbeing. 83-106.
  • Devis-Rozental, C. and Farquharson, L., 2020. Positive education as a tool to humanise higher education. Humanising Higher Education: A Positive Approach to Enhancing Wellbeing. 49-63.
  • Clarke, S. and Devis-Rozental, C., 2020. Our quest to humanise HE, the journey so far. Humanising Higher Education: A Positive Approach to Enhancing Wellbeing. 287-293.
  • Bissell, A., 2020. Strangers in strange lands: Exploring pathways to becoming and wellbeing. Humanising Higher Education: A Positive Approach to Enhancing Wellbeing. 107-123.
  • Clarke, S., 2020. Putting positivity and relational energy to work in higher education. Humanising Higher Education: A Positive Approach to Enhancing Wellbeing. 35-48.
  • Yorkstone, S., Clarke, S. and Mann, J., 2020. Lean as a framework for humanisation in higher education. Humanising Higher Education: A Positive Approach to Enhancing Wellbeing. 221-241.
  • Devis-Rozental, C. and Clarke, S., 2020. The golden thread on our quest to humanise higher education. Humanising Higher Education: A Positive Approach to Enhancing Wellbeing. 1-13.
  • Rozental-Devis, D., 2020. Humanising Higher Education by Listening to the Student Voice. In: Clarke, S. and Devis-Rozental, C., eds. Humanising Higher Education A Positive Approach to Enhancing Wellbeing. Springer Nature.
  • Farquharson, L., 2020. Leading with a Kind Heart. In: Devis-Rozental, C. and Clarke, S., eds. Humanising Higher education: A positive approach to achieve wellbeing. Springer.
  • Forster, J., 2020. Why Politics Is a Good Thing—The Positive Potential of PolicyWork (and the PeopleWho Do It) in Universities. In: Devis-Rozental, C. and Clarke, S., eds. Humanising Higher education: A positive approach to enhancing wellbeing. Springer.
  • Sinha, T., 2020. Humanising Our Experience in Higher Education Through Sustainable Development Education. In: Devis-Rozental, C. and Clarke, S., eds. Humanising Higher education: a positive approach to enhancing wellbeing.. Springer.
  • Clarke, S., Roper, L., Farquharson, L. and Renaud, V., 2019. Identity and Values to Drive Respect for People: A case-study based on embedding kindness as an organizational value. In: Yorkstone, S., ed. Global Lean for Higher Education A Themed Anthology of Case Studies, Approaches, and Tools. Routledge.
  • Clarke, S., Farquharson, L. and Roper, L., 2019. Identity and Values to Drive Respect for People: A Case Study Based on Embedding Kindness as an Organisational Value. In: Yorkstone, S., ed. Global Lean for Higher Education A Themed Anthology of Case Studies, Approaches, and Tools. Abingdon: Taylor and Francis, 101-114.

Conferences

  • Thurston, J. and Polkinghorne, M., 2022. Students as Researchers. In: Fusion Learning Conference - Innovation and Excellence in the Pandemic 28 June-29 July 2021 Bournemouth University: UK. Poole, UK: Bournemouth University.
  • Devis-Rozental, C., Clarke, S., Roper, L., Farquharson, L. and Forster, J., 2021. Humanising Higher Education as a tool to enrich society: challenges and opportunities’. In: Society of transnational academic researchers global conference 10-12 December 2021 India.
  • Clarke, S. and Devis-Rozental, C., 2019. The Power of Socio-emotional intelligence to make the lean magic happen. In: Lean Conference in Higher Education 6-8 November 2019 University of Michigan.
  • Clarke, S., 2018. Bringing it all together - how 'Service Design', 'Service Excellence' and 'Lean' methogologies can combine to enhance the student and staff experience through a 'customer-LED' (Lean, Excellence, Design) approach. In: LED 21 June 2018 Birmingham.
  • Sinha, T., Clarke, S. and Farquharson, L., 2018. Shrek, Saunders and the Onion Myth: Using Myths, Metaphors and Storytelling. PROCEEDINGS OF THE 17TH EUROPEAN CONFERENCE ON RESEARCH METHODOLOGY FOR BUSINESS AND MANAGEMENT STUDIES (ECRM 2018), 366-371.
  • Biggins, D. and Clarke, S., 2017. Developing digital competencies in academic staff: One institution's experience of applying Lean. In: Lean in Higher Education Conference: Implementing, Measuring and Sustaining Change 1-3 November 2017 Sydney.

Posters

Profile of Teaching UG

  • Foundation year Fundamentals of Business and Management
  • Lean Six Sigma Level 5 - staff apprenticeships

Grants

  • Putting the heart back into Higher Education: reconnecting and learning from HE Communities of Practice to enable hybrid ways of working (ODHE, 01 May 2021). Awarded
  • Living your best life: positivity for wellbeing (Economic and Social Research Council, 02 Nov 2019). Awarded

External Responsibilities

  • Diocese of Salisbury Academy Trust Wellness Steering group, Wellness Expert Advisor (2020-)

Journal Reviewing/Refereeing

  • Higher Education Review, Anonymous peer review, 03 Feb 2021

Public Engagement & Outreach Activities

  • External support to Wellbeing Committee - DSAT
  • ECRM Festival of Learning

Conference Presentations

  • Lean Conference in Higher Education, The Power of socio-emotional intelligence to make the lean magic happen, 06 Nov 2019, University of Michigan
  • Embedding excellence: Getting to 90+, Changing the narrative; Purpose, Passion, Privilege, 19 Sep 2019, Bournemouth University
  • Humanising Health Care and Wellbeing, Our Quest to Humanise Higher Education to Enrich Society, 13 Jun 2019, Bournemouth
  • Lean In Higher Education 2018 Conference, Ubuntu and the Power of Active Listening, 01 Nov 2018, Norway

Honours

  • Vice Chancellor's award for Creativity (Bournemouth University, 2019)

Memberships

Social Media Links

External Media and Press